- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
The Senior Director, AI Delivery leads the engineering organization responsible for designing, building, deploying, and operating enterprise AI solutions across the company. This leader owns the end-to-end delivery lifecycle for AI initiatives, partnering closely with business stakeholders, AI Strategy, Enterprise Architecture, Data, Infrastructure, Security, and Product teams to transform business opportunities into production ready AI capabilities.
The role is accountable for execution excellence, engineering quality, delivery predictability, operational stability, governance compliance, and business value realization across a portfolio of AI agents, automations, and intelligent workflows. The focus is on delivering enterprise grade AI products that are scalable, secure, measurable, and reusable.
What You'll Do:
- Lead the enterprise AI Delivery Engineering organization.
- Build and scale a high-performing team of AI Engineers, AI Solution Architects and AI Operations
- Establish delivery standards, engineering practices, and operating models for AI solution development.
- Own execution across multiple concurrent AI programs and business domains.
- AI Agents
- Agentic Workflows
- AI-powered business automations
- Conversational AI
- Knowledge assistants
- Retrieval-Augmented Generation (RAG) solutions
- Multi-agent orchestration
- Prompt engineering
- Agent development
- Tool integration
- MCP implementation
- API integrations
- AI workflow orchestration
- Code quality
- Reusable frameworks
- Secure development practices
- Capacity planning
- Prioritization
- Roadmaps
- Resource allocation
- Milestone management
- Executive reporting
- Risk management
- Delivery metrics
- Production monitoring
- Agent health
- Incident management
- Performance optimization
- Model performance
- Prompt optimization
- Cost optimization
- AI observability
- Responsible AI practices
- Security reviews
- Privacy compliance
- Human-in-the-loop controls
- Auditability
- Model governance
- Risk assessments
- Regulatory compliance
- AI Strategy
- Enterprise Architecture
- Business Systems
- Data & Analytics
- Security
- Business Product Owners
- Legal
- Procurement
- Vendor Partners
- Overseeing vendor performance
- Managing delivery costs
- Driving AI platform optimization
- Tracking consumption and FinOps metrics
- Measuring ROI
- Optimizing engineering capacity
- Talent development
- Workforce planning
- Coaching and mentoring
- Organizational design
- Hiring
- Performance management
- Engineering culture
- Innovation
AI Delivery Leadership
Enterprise AI Solution Delivery
Lead delivery of enterprise AI solutions including:
Ensure solutions are secure, scalable, maintainable, and reusable.
Engineering Excellence
Establish engineering standards for:
Drive adoption of reusable AI components and engineering accelerators.
Delivery & Portfolio Management
Own delivery execution across the AI portfolio including:
Ensure predictable execution across multiple AI initiatives.
AI Operations (Run)
Establish operational excellence for production AI systems by overseeing:
Drive continuous improvement after deployment.
Governance & Responsible AI
Create & Manage the AI Governance council, partnering with Security, and Compliance teams to ensure:
Ensure governance is embedded throughout the delivery lifecycle.
Cross-functional Leadership
Partner closely with:
Align technology delivery with business priorities.
Financial & Vendor Management
Manage delivery budgets and strategic partners by:
Organizational Leadership
Build a world-class AI delivery organization through:
What You Will Bring to Coupa:
- 12–15+ years of experience leading enterprise technology organizations.
- 7+ years managing engineering or enterprise application delivery / Data insights teams.
- Experience delivering AI, machine learning, or intelligent automation solutions at enterprise scale.
- Deep understanding of enterprise application ecosystems including CRM, ERP, HR, Finance, and collaboration platforms.
- Experience with LLMs, RAG architectures, agent frameworks, MCP, API integrations, orchestration frameworks, and enterprise AI platforms.
- Experience building and leading global engineering organizations.
- Strong executive communication and stakeholder management skills.
- Experience managing strategic vendors and systems integrators.
- Demonstrated success leading large transformation programs.
- Experience with Google Gemini, Vertex AI, apigee, Anthropic Claude ecosystems.
- Experience integrating AI into enterprise platforms such as Salesforce, Netsuite, Zuora, or similar.
- Knowledge of Responsible AI, AI governance, and enterprise security.
- Experience implementing AI observability, AI testing, and operational monitoring frameworks.
- Familiarity with cloud-native architectures, DevOps, CI/CD, and modern software engineering practices.
Preferred Experience
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Skills Required
- 12–15+ years of experience leading enterprise technology organizations
- 7+ years managing engineering or enterprise application delivery or data insights teams
- Experience delivering AI, machine learning, or intelligent automation solutions at enterprise scale
- Deep understanding of enterprise application ecosystems, including CRM, ERP, HR, Finance, and collaboration platforms
- Experience with LLMs, RAG architectures, agent frameworks, MCP, API integrations, orchestration frameworks, and enterprise AI platforms
- Experience building and leading global engineering organizations
- Strong executive communication and stakeholder management skills
- Experience managing strategic vendors and systems integrators
- Demonstrated success leading large transformation programs
- Experience with Google Gemini, Vertex AI, Apigee, or Anthropic Claude ecosystems
- Experience integrating AI into enterprise platforms such as Salesforce, NetSuite, or Zuora
- Knowledge of Responsible AI, AI governance, and enterprise security
- Experience implementing AI observability, AI testing, and operational monitoring frameworks
- Familiarity with cloud-native architectures, DevOps, CI/CD, and modern software engineering practices
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive from day one for employees and dependents, including medical, dental, vision, mental-health resources, and an Employee Assistance Program. Materials also highlight well-being initiatives that extend support to employees’ households.
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Leave & Time Off Breadth — Flexible Time Off, paid parental leave, floating holidays, and 40 hours of annual volunteer time are prominently featured. Outside the U.S., a global minimum of 25 vacation days is noted.
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Retirement Support — A retirement savings program with a company match is offered, including a 401(k) plan. While exact match percentages are not publicly listed on the careers page, matching is presented as part of the total rewards package.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
Gallery
Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
