Be an Early Applicant
Building a better future for this generation and the next.
The Role
Provides senior-level customer support for logistics contact center operations. Handles escalations, complex customer requests, queue monitoring, backlog management, troubleshooting, and issue resolution. Supports representative training, process improvements, reporting, and cross-functional coordination with IT, Product, dealers, carriers, and other departments. Requires strong communication, problem-solving, customer service, and logistics or automotive experience. This is a hybrid role based in Phoenix or Atlanta with infrequent travel and flexible shift availability.
Summary Generated by Built In
Candidate must live in Phoenix or Atlanta
Job Scope:
The primary responsibilities of the Senior Logistics Conciergein the Contact Centerare to assist the Contact Center Representatives and Logistics Concierges in providing exemplary customer service to our customers, clients and vendors while meeting and exceeding department metrics. The Sr Operations Concierge will support team members and the broader team with more challenging situations, monitor escalations, and act as a liaison between the Contact Center and other departments within the company.
Key Responsibilities:
Skills:
Qualifications:
Work Environment:
USD 22.02 - 33.08 per hour
Compensation:
Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Job Scope:
The primary responsibilities of the Senior Logistics Conciergein the Contact Centerare to assist the Contact Center Representatives and Logistics Concierges in providing exemplary customer service to our customers, clients and vendors while meeting and exceeding department metrics. The Sr Operations Concierge will support team members and the broader team with more challenging situations, monitor escalations, and act as a liaison between the Contact Center and other departments within the company.
Key Responsibilities:
- Serve as an escalation point for CCRs needing assistance with more in-depth customer requests.
- Assist in (or conduct) training CCRs in new products, pricing, services, and processes/procedures
- Consult supervisor as needed for problem/complex request resolutions.
- Provide input for improvements, diagnostic tools, and process changes.
- Monitor queues to proactively look for trends, changes, and potential issues
- Back log management
- Identify, assess, and resolve issues; refer unresolved customer conflicts to designated departments for further investigation, including central functions such as IT (Information Technology) or Product, or any such Manheim Partners.
- Consult and maintain relationships with dealers and carriers to educate them about Manheim, Ready and Central Dispatch.
- May also perform additional duties such as; data analysis, project management, reporting, and training.
- Travel - Infrequent
- Friendly and professional tone and demeanor
- Can-do attitude, self-starter with a willingness to assist in all functional areas as needed.
Skills:
- Capable of interacting effectively with clients and vendors as well as managers and peers.
- Working knowledge and proficiency with Microsoft Office applications and Sales Force
- Excellent verbal and written communications and interpersonal skills. Bi-lingual, a plus.
- Effective problem solving and technical troubleshooting skills
- Ability to work independently as well as in a team environment
- Ability to manage multiple projects simultaneously
- Ability to work different shifts (must be available from M-F 5 to 5 and Saturday)
- Willingness to work overtime
Qualifications:
- High School Diploma / GED Required
- 3 years experience with customer service and/or call center
- 3 years automotive industry and/or logistics experience preferred
- Servant team member with ability to build strong trusted relationships
Work Environment:
- Lengthy periods of sitting or standing in an office environment
- Hybrid Position
USD 22.02 - 33.08 per hour
Compensation:
Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- High school diploma or GED
- Three years of customer service and/or call center experience
- Ability to work different shifts Monday through Saturday, including availability from 5 a.m. to 5 p.m.
- Willingness to work overtime
- Proficiency with Microsoft Office applications and Salesforce
- Excellent verbal and written communication and interpersonal skills
- Effective problem-solving and technical troubleshooting skills
- Ability to work independently and in a team environment
- Ability to manage multiple projects simultaneously
- Ability to interact effectively with clients, vendors, managers, and peers
- Must live in Phoenix or Atlanta
- Three years of automotive industry and/or logistics experience
- Bilingual ability
What the Team is Saying
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Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Medical coverage is presented as robust, with multiple plan options, in‑network preventive care covered in full, and added programs for telehealth, mental health, and chronic conditions. Materials also highlight ongoing enhancements and vendor partnerships that broaden access and support.
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Parental & Family Support — Family-building benefits are emphasized, including paid parental leave, fertility support via specialized partners, adoption assistance, lactation resources, and childcare discounts. Feedback suggests these offerings help employees navigate key life stages with practical support.
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Retirement Support — Retirement programs feature a company‑matched 401(k) alongside financial coaching tools and student‑debt assistance. Feedback suggests the retirement match and savings resources are viewed as meaningful components of total compensation.
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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Cox Enterprises Teams
Product & Tech
About our Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
