Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Position details:
As the Senior Creative Copywriter, you will help shape the brand’s voice across campaigns, content platforms, and customer touchpoints. You are an experienced storyteller who can lead messaging development for integrated marketing campaigns and collaborate across teams to bring ideas to life. Working within established brand standards, you’ll partner with designers, marketing, brand, and other internal partners to craft customer-first copy that meets Zoro’s business goals. This is a hybrid role based in our Chicago office.
You will:
- Lead copy development for campaigns and high-impact marketing initiatives across email, print, digital, social, video, and more.
- Write, edit, and elevate content that aligns with the brand’s voice and campaign strategy.
- Translate briefs and insights into compelling creative messaging.
- Collaborate with designers to create integrated creative solutions.
- Provide guidance to junior writers and support peer feedback and development.
- Present copy choices and articulate their rationale to stakeholders and partners.
- Partner with marketing to ensure copy aligns with broader campaign and performance goals.
- Apply voice and tone standards consistently across all work.
- Recommend technology and process updates that make the team more efficient and scalable.
- Contribute strategic input during creative planning and concept development.
Minimum qualifications:
- Bachelor’s degree in journalism, advertising, communications, or a related field, or equivalent experience.
- 3+ years of professional copywriting experience, including ecommerce and integrated marketing campaigns.
- An online portfolio demonstrating professional copywriting and concept-development work.
- Demonstrated experience in conceptual thinking, storytelling, and execution across channels.
- Experience mentoring or guiding junior creatives and contributing to team development.
- Strong editing, storytelling, and brand-voice application skills.
- Experience presenting copywriting work and incorporating feedback.
- Experience optimizing content based on performance metrics or A/B testing insights.
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
Skills Required
- Bachelor's degree in journalism, advertising, communications, or a related field, or equivalent experience
- 3+ years of professional copywriting experience, including ecommerce and integrated marketing campaigns
- Online portfolio demonstrating professional copywriting and concept-development work
- Experience in conceptual thinking, storytelling, and execution across channels
- Experience mentoring or guiding junior creatives and contributing to team development
- Strong editing, storytelling, and brand-voice application skills
- Experience presenting copywriting work and incorporating feedback
- Experience optimizing content based on performance metrics or A/B testing insights
What the Team is Saying
Zoro Compensation & Benefits Highlights
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Retirement Support — A guaranteed employer 401(k) contribution that does not require employee contributions stands out and adds meaningful long‑term value.
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Healthcare Strength — Health, dental, and vision coverage begin on the first day, complemented by disability coverage and mental‑wellness resources.
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Leave & Time Off Breadth — Advertised PTO starts at 18+ days with paid holidays, with additional provisions such as paid parental leave and adoption assistance expanding time‑off support.
Zoro Insights
What We Do
Our e-commerce website has everything businesses and consumers need to make their business go, at prices that make sense. We have over 12 million products on our website (and counting) to help your business run that are shipped fast and often free. Throw in our award-winning workplace culture and you’ll find Zoro an amazing place to work and grow.
Why Work With Us
We've worked hard to foster a unique company culture built on transparency, collaboration, and innovation. We've also won a number of awards for our company culture along the way. Of course, it's not the awards that matter—it's the people. We pride ourselves on building a culture that allows our team members to bring their authentic selves to work!
Gallery
Zoro Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Zoro, we believe in balance—so we’ve made hybrid work a win-win! Team members are asked to work on-site in our office 2 days a week.
