Jobs at Zoro

The Planning Analyst will analyze and maintain workforce management strategies, focusing on forecasting, scheduling, and optimizing resource utilization for the customer service center operations.

Drive technical solutions strategy and execution for Customer Service, focusing on process optimization, automation, and AI solutions. Lead initiatives, manage implementations, and collaborate cross-functionally to achieve operational efficiency and measurable outcomes.

The Product Compliance Analyst manages product compliance processes, assesses product suitability for US markets, and collaborates with teams on compliance regulations.

Lead Zoro's product information strategy across ingestion, authoring, normalization, governance, and enrichment. Own data quality and scalability for millions of SKUs, define AI/ML roadmap, establish taxonomy and PIM/MDM standards, drive supplier and third-party enrichment, and lead/scale product data foundations and enrichment teams in partnership with Product, Engineering, Data Science, Merchandising, and UX.

The Senior Software Engineer will lead the PROMOS team in enhancing digital promotional experiences, focusing on scalable and secure cloud solutions with a strong emphasis on front-end and back-end technologies.

The Sr Accountant II ensures financial accuracy, leads month-end close processes, manages reporting and compliance, and identifies improvement opportunities in financial operations.

The Sr Marketing Analyst will analyze customer and marketing data to drive insights and optimize marketing strategies for revenue growth.

Lead and develop a team focused on optimizing category experiences in eCommerce. Define strategic approaches and frameworks for category structure and improve customer navigation and merchandising.

The Lead Marketing Analytics role focuses on driving high-impact analytics for customer strategy and marketing decisions, blending analytical execution with strategic influence, and collaborating with stakeholders across channels to shape data-driven strategies and improve marketing efficiency.

The Competitive Intelligence Analyst will research, analyze, and deliver competitive insights to inform pricing strategies, collaborating across departments and using AI for efficiency.

The Product Analyst will analyze product metrics, assist in A/B tests, develop reports, and collaborate on data-driven insights to improve customer experience.

The Business Intelligence Analyst at Zoro.com builds and maintains data models, dashboards, and ensures data accuracy while leveraging AI tools for insights. They're key in supporting data-driven decisions across various departments by collaborating with stakeholders and implementing best practices.

The Customer Service Associate will resolve customer inquiries, process orders, and maintain communication in a fast-paced environment, ensuring satisfaction and loyalty.

The Program Manager leads the execution of supply chain programs, ensures operational effectiveness, identifies improvement areas, and collaborates across teams to enhance processes and customer experiences.

The Sr Order Fulfillment Analyst ensures supplier fulfillment performance by analyzing metrics, driving improvements, and providing actionable insights for decision-making across fulfillment operations.