Jobs at Zoro

Manage and improve large-scale product information across digital channels by acquiring, validating, normalizing, enriching, and maintaining product content. Audit data quality, enforce taxonomy and eligibility standards, remediate product information issues, and support product relationships such as accessories and alternatives. Collaborate with digital merchandising, technology teams, suppliers, and other stakeholders to improve product discoverability, customer engagement, data quality, and scalable content processes.

Writes and edits branded content across email, websites, direct mail, social media, digital ads, and other customer touchpoints. The role champions Zoro’s brand voice, applies writing guidelines, translates creative briefs into relatable messaging, collaborates with designers and cross-functional partners, and manages multiple projects and deadlines. It also uses AI for brainstorming and efficiency while maintaining consistency across customer segments and channels.

Develop and lead copy for integrated marketing campaigns across email, print, digital, social, video, and other channels. Shape brand voice, translate briefs into compelling messaging, collaborate with designers and marketing partners, present copy to stakeholders, mentor junior writers, incorporate feedback, and optimize content using performance metrics and A/B testing.

Lead the Digital Merchandising Site Experience Strategy & Discoverability team and own roadmaps for search, navigation, filtering, product relationships, personalization, homepage, and collections. Prioritize customer and business opportunities, establish scalable merchandising frameworks, and partner with Product, Marketing, Data Science, and other teams to shape requirements and delivery plans. Use customer insights, analytics, and experimentation to improve product discovery while coaching and developing a high-performing team.

Provide phone-based customer support by answering inquiries, resolving complaints, processing orders, tracking shipments, managing returns and account information, and documenting interactions. The role requires troubleshooting, accurate communication, knowledge of products and processes, escalation of complex issues, and adherence to quality standards. Employees must complete eight weeks of virtual training and work assigned shifts from the Janesville, Wisconsin location.

Supports product teams through data-driven analysis of product metrics, user funnels, customer behavior, and experiments. The role translates business questions into analytical tasks, assists with A/B testing, develops dashboards and reports, identifies trends, and communicates actionable findings to inform product roadmap decisions. Requires SQL, statistical analysis, and strong communication skills; Python and BI tool experience are preferred.

Manage and coach software engineers across data product teams while remaining hands-on in code and design reviews. Partner with tech leads and product managers, uphold engineering quality, improve delivery predictability and on-call health, oversee hiring and career development, and guide production operations. Lead adoption of AI-assisted engineering practices and influence stakeholders without direct authority.

Leads brand and creative services strategy, including brand positioning, governance, health measurement, creative direction, digital design, campaigns, and print and email production. Builds operating models and processes across brand, UX, product design, and marketing teams. Oversees talent development, hiring, budgets, agencies, and external partners while advising senior leaders and driving cross-functional alignment.

Leads advanced data science projects involving machine learning, deep learning, statistical modeling, forecasting, segmentation, search, recommendations, ranking, and generative AI. Develops production-grade code and evaluation frameworks, deploys scalable models, collaborates with business and technical teams, communicates insights, and mentors junior data scientists.

Conduct qualitative and quantitative UX research, including concept studies, diary studies, usability tests, and surveys. Develop research plans, discussion guides, reports, and video highlights; synthesize findings into actionable insights for design, product, and engineering teams. Collaborate with senior researchers, coordinate participant recruitment and logistics, and conduct occasional on-site B2B customer research in the Chicago area or elsewhere domestically.

Leads the technical direction and architecture of data product systems, including APIs, backend services, data stores, and processing systems. Builds and reviews production code, partners with product managers, data scientists, and ML engineers, and oversees system design, operations, observability, and on-call health. The role also mentors engineers, drives cross-team technical alignment, evaluates machine-learning production systems, and guides effective use of AI engineering tools.

Leads full-stack development for account management capabilities, designing secure, scalable cloud-based applications with Vue.js, TypeScript, and Node.js. Responsibilities include developing microservices, improving reliability and observability, integrating AI-assisted engineering workflows, resolving high-priority issues, mentoring engineers, leading technical ceremonies, and maintaining documentation. The role focuses on authentication, identity and access management, invoicing, payment terms, and address book functionality.

Supports the Governance, Risk, and Compliance program with a focus on business continuity, disaster recovery, incident response, technology risk, SOX compliance, audit readiness, and third-party risk management. Coordinates resilience exercises, maintains governance documentation, tracks remediation activities, supports technology control implementation, reviews vendor risk assessments and SOC reports, and develops program metrics. Partners with business and technology stakeholders to improve risk management processes and organizational resilience.

Lead digital merchandising strategy and onsite category experiences across browse, search, navigation, filtering, product presentation, and discovery. Use customer insights, performance data, and experimentation to improve conversion and confidence. Develop category-specific merchandising strategies, taxonomy, attributes, product relationships, and scalable best practices while partnering with Product, Marketing, Category Management, and data teams.

Own the strategy, development, and optimization of Zoro’s order management systems and customer service tools. Lead the order lifecycle across placement, fulfillment, delivery, modifications, cancellations, and returns. Design self-service and microservices-based tools, automate exception workflows, implement tracking and proactive notifications, and develop analytics capabilities. Partner with engineering, UX, operations, marketing, and other teams to deliver scalable, reliable solutions for high-volume ecommerce operations.

Develop and optimize integrated, cross-channel marketing programs supporting customer engagement, order frequency, and long-term customer value. Responsibilities include building marketing roadmaps, coordinating campaigns, aligning audiences and messaging, partnering with merchandising and business teams, analyzing campaign performance, improving workflows, and using testing insights to optimize future plans.

Analyzes supply chain and logistics data to identify issues, improve reverse logistics and warehousing, and optimize operations. The role develops data-gathering processes, business requirements, and performance standards; tracks KPIs; supports supply chain initiatives; collaborates with IT on systems implementation; and manages relationships with third-party logistics partners.