Jobs at Zoro

Leads advanced data science projects involving machine learning, deep learning, statistical modeling, forecasting, segmentation, search, recommendations, ranking, and generative AI. Develops production-grade code and evaluation frameworks, deploys scalable models, collaborates with business and technical teams, communicates insights, and mentors junior data scientists.

Build and maintain scalable self-service tools, automated workflows, and infrastructure for data and machine learning platforms. Collaborate with data engineers, scientists, and software engineers to develop reliable data products, implement monitoring and alerting, improve platform usability, integrate new technologies, and document workflows. The role supports data ingestion, analytics, machine learning processes, and scalable platform infrastructure.

Conduct qualitative and quantitative UX research, including concept studies, diary studies, usability tests, and surveys. Develop research plans, discussion guides, reports, and video highlights; synthesize findings into actionable insights for design, product, and engineering teams. Collaborate with senior researchers, coordinate participant recruitment and logistics, and conduct occasional on-site B2B customer research in the Chicago area or elsewhere domestically.

Leads the technical direction and architecture of data product systems, including APIs, backend services, data stores, and processing systems. Builds and reviews production code, partners with product managers, data scientists, and ML engineers, and oversees system design, operations, observability, and on-call health. The role also mentors engineers, drives cross-team technical alignment, evaluates machine-learning production systems, and guides effective use of AI engineering tools.

Leads full-stack development for account management capabilities, designing secure, scalable cloud-based applications with Vue.js, TypeScript, and Node.js. Responsibilities include developing microservices, improving reliability and observability, integrating AI-assisted engineering workflows, resolving high-priority issues, mentoring engineers, leading technical ceremonies, and maintaining documentation. The role focuses on authentication, identity and access management, invoicing, payment terms, and address book functionality.

Supports the Governance, Risk, and Compliance program with a focus on business continuity, disaster recovery, incident response, technology risk, SOX compliance, audit readiness, and third-party risk management. Coordinates resilience exercises, maintains governance documentation, tracks remediation activities, supports technology control implementation, reviews vendor risk assessments and SOC reports, and develops program metrics. Partners with business and technology stakeholders to improve risk management processes and organizational resilience.

Analyzes customer segments, KPIs, trends, and data quality to identify insights supporting acquisition, engagement, retention, and revenue growth. Partners with stakeholders on ad hoc analyses, develops dashboards and recurring reports, creates presentation materials, and translates findings into data-driven recommendations. The role requires customer data analysis, reporting, data visualization, and cross-functional collaboration in an e-commerce environment.

Lead digital merchandising strategy and onsite category experiences across browse, search, navigation, filtering, product presentation, and discovery. Use customer insights, performance data, and experimentation to improve conversion and confidence. Develop category-specific merchandising strategies, taxonomy, attributes, product relationships, and scalable best practices while partnering with Product, Marketing, Category Management, and data teams.

Own the strategy, development, and optimization of Zoro’s order management systems and customer service tools. Lead the order lifecycle across placement, fulfillment, delivery, modifications, cancellations, and returns. Design self-service and microservices-based tools, automate exception workflows, implement tracking and proactive notifications, and develop analytics capabilities. Partner with engineering, UX, operations, marketing, and other teams to deliver scalable, reliable solutions for high-volume ecommerce operations.

Develop and optimize integrated, cross-channel marketing programs supporting customer engagement, order frequency, and long-term customer value. Responsibilities include building marketing roadmaps, coordinating campaigns, aligning audiences and messaging, partnering with merchandising and business teams, analyzing campaign performance, improving workflows, and using testing insights to optimize future plans.

Analyzes supply chain and logistics data to identify issues, improve reverse logistics and warehousing, and optimize operations. The role develops data-gathering processes, business requirements, and performance standards; tracks KPIs; supports supply chain initiatives; collaborates with IT on systems implementation; and manages relationships with third-party logistics partners.

Leads teams and operating processes for new product item additions and ongoing product information maintenance. Owns end-to-end product information workflows, including collection, normalization, ingestion, quality review, prioritization, governance, and duplicate management. Establishes quality standards, KPIs, operating mechanisms, capacity plans, and annual roadmaps. Partners with merchandising, pricing, legal, category management, suppliers, and product information teams while presenting performance and strategic plans to leadership.

Own full-stack cart, checkout, and order-confirmation initiatives from technical design through production measurement. Build accessible web experiences with TypeScript and modern frameworks, resilient Python APIs and services, stateful transaction workflows, and reliable integrations. Improve performance and completion through experimentation, observability, feature flags, and customer data. Collaborate with product, UX, analytics, platform, and commerce teams while contributing code reviews, testing, documentation, mentoring, and operational readiness.

Own product strategy, roadmap, discovery, prioritization, execution partnership, adoption, and value measurement for Zoro’s Cloud Platform and Software Delivery Platform. The role serves internal engineering customers, translating platform capabilities into a self-service software delivery experience. Responsibilities include defining engineering outcomes, managing backlogs, evaluating build-versus-buy decisions, establishing success metrics, coordinating with engineering leaders, and driving adoption of cloud infrastructure and developer tooling.

Leads end-to-end post-delivery operations, including returns, replacements, warranty claims, warehouse operations, and delivery exceptions. Develops scalable operating strategies, processes, service standards, KPIs, and business cases; improves performance through automation, Lean, Six Sigma, and process optimization. Manages third-party logistics vendors, leads cross-functional initiatives, presents recommendations to senior leadership, and develops employees through coaching and succession planning.

Lead development of customer-focused messaging and content strategies across segments. Create strategic creative briefs, maintain a segment-driven content calendar, partner with creative and campaign teams, and use analytics to evaluate content performance and optimize messaging throughout the customer journey.

Design, build, deploy, and operate production APIs, backend services, libraries, operational data stores, and data-processing systems. Participate in design reviews, own on-call responsibilities, ensure reliability for retries, idempotency, and schema changes, and use AI-assisted engineering throughout the software lifecycle.

Manage medium-sized or mature, high-impact product categories to drive sales, profitability, assortment, and supplier performance. Develop category strategies, analyze performance data, source and negotiate with suppliers, and coordinate cross-functional execution with merchandising, marketing, pricing, operations, and product teams.

Design, build, and maintain scalable self-service data and ML platform tools and workflows. Mentor junior engineers, collaborate with cross-functional teams, implement monitoring/alerts, drive infrastructure improvements, integrate new technologies, and produce technical documentation to support reliable, scalable data products and pipelines.