We are looking for a Senior Business Unit Systems Analyst to join our Operations Process Management (OPM) team within Connected Living / Home Solutions. This role plays a critical part in supporting complex business systems, ensuring operational continuity, and partnering closely with IT and business stakeholders.
You will act as a technical and functional expert, supporting production systems, analyzing issues, validating system changes, and contributing to enterprise-level initiatives that impact core operations.
Key Responsibilities- Provide production support and triage for system issues impacting operations and call centers
- Investigate, reproduce, and document system defects in lower environments
- Create, prioritize, and track bugs in partnership with IT teams
- Execute system testing and validations to ensure solutions meet business and operational needs
- Run and analyze SQL queries to support troubleshooting and analysis
- Gather, document, and translate complex business and system requirements
- Participate in testing, quality assurance, and implementation activities for complex projects
- Collaborate with cross-functional teams including IT, Operations, and Business partners
- Support system enhancements that improve efficiency, compliance, and scalability
- 7+ years of experience as a Business Analyst, Systems Analyst, or similar role (or equivalent combination of experience)
- Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience)
- Strong experience supporting complex systems and integrations
- Hands-on experience with SQL and system analysis
- Solid understanding of testing methodologies and defect management
- Experience working with production systems and operational support
- Excellent written and verbal communication skills in English
- Ability to manage multiple priorities independently in a fast-paced environment
- Experience working in Agile environments
- Project Management or Business Analysis certification
- Experience supporting enterprise or multi-system environments
- Background working closely with IT delivery teams
- Work on complex, high-impact systems supporting enterprise operations
- Collaborate with experienced, cross-functional teams across the business and IT
- Gain exposure to large-scale initiatives, integrations, and process improvements
- Competitive compensation aligned with market and internal equity
Skills Required
- 7+ years of experience as a Business Analyst, Systems Analyst, or similar role
- Bachelor's degree in Business Administration, Information Technology, or a related field
- Strong experience supporting complex systems and integrations
- Hands-on experience with SQL and system analysis
- Solid understanding of testing methodologies and defect management
- Experience working with production systems and operational support
- Excellent written and verbal communication skills in English
- Ability to manage multiple priorities independently in a fast-paced environment
Assurant Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Assurant and has not been reviewed or approved by Assurant.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple medical plan options, dental and vision, and added supports like mental health and wellness programs. Eligibility extending to part-time employees working 20+ hours/week and day-one access to medical coverage strengthens perceived protection.
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Retirement Support — Retirement benefits are positioned as a standout, featuring a 401(k) with a dollar-for-dollar match up to 6% of base salary. Additional financial programs such as an employee stock purchase plan with a discount add to the overall long-term value.
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Parental & Family Support — Family-focused benefits are broad, including paid parental leave, adoption/surrogacy assistance, fertility support, and backup care offerings. These provisions indicate material support for different family-building paths and caregiving needs.
Assurant Insights
What We Do
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. We protect and secure: 62 million mobile devices 54 million motor vehicles 102 million household valuables, appliances, and electronics 31 million mortgages 55 million travelers and credit card holders And that's just the beginning.
