The Role
Analyze complex datasets, identify trends, clean and maintain data systems, develop databases and analytics strategies, produce reports, and present findings. The role partners with management to prioritize business needs and identify process improvement opportunities. Responsibilities require strong SQL, data modeling, database design, data mining, segmentation, reporting, and analytical skills.
Summary Generated by Built In
- Data Analysis: Interpret data, analyze results using statistical techniques, and provide ongoing reports.
- Database Development: Develop and implement databases, data collection systems, and analytics strategies to optimize efficiency and quality.
- Data Acquisition: Acquire data from primary or secondary sources and maintain databases/data systems.
- Trend Identification: Identify, analyze, and interpret trends or patterns in complex data sets.
- Data Cleaning: Filter and clean data by reviewing reports and performance indicators to locate and correct issues.
- Prioritization: Work with management to prioritize business and information needs.
- Process Improvement: Locate and define new process improvement opportunities.
Requirements
Educational Qualifications
- Bachelor’s degree in Business, Computer Science, or a related field. MBA is a plus.
Experience
- 5+ years in data-driven business roles (preferably in SaaS, Fintech, or Contact Center environments).
Functional/Technical Skills
- Technical expertise in data models, database design, development, data mining, and segmentation techniques.
- Strong hands-on experience with writing complex SQL queries.
- Proficiency in queries, report writing, and presenting findings.
- Strong analytical skills with attention to detail and accuracy.
Skills Required
- Bachelor's degree in Business, Computer Science, or a related field
- 5+ years of experience in data-driven business roles
- Technical expertise in data models, database design, database development, data mining, and segmentation techniques
- Strong hands-on experience writing complex SQL queries
- Proficiency in queries, report writing, and presenting findings
- Strong analytical skills with attention to detail and accuracy
- MBA
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The Company
What We Do
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/Whatsapp and social, at the required scale, whilst training agents with minimal costs.
