- Perform detailed business analysis for Retail Banking and Payments platforms and applications.
- Work with business stakeholders to understand business needs, pain points, processes, and product requirements.
- Translate business requirements into BRDs, FRDs, user stories, epics, functional specifications, and acceptance criteria.
- Analyze end-to-end payment transaction flows, including transaction initiation, authorization, processing, settlement, reconciliation, and exception handling.
- Work on payment-related initiatives involving ACH, wires, card payments, real-time payments, money movement, and digital payments.
- Analyze retail banking processes such as account opening, deposits, withdrawals, transfers, payments, bill pay, and customer servicing.
- Collaborate with Product, Engineering, Architecture, Data, QA, Operations, Risk, and Compliance teams.
- Conduct current-state and future-state process analysis and identify opportunities for process improvement.
- Create process flows, data flows, functional workflows, and business process diagrams.
- Identify dependencies, business rules, data requirements, risks, assumptions, and downstream impacts.
- Partner with technical teams to ensure requirements are clearly understood and correctly implemented.
- Participate in Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Support QA/UAT teams by developing test scenarios, reviewing test cases, and validating business functionality.
- Investigate production issues, payment exceptions, transaction discrepancies, and data-related defects.
- Work with stakeholders to analyze root causes and define appropriate business and technical solutions.
- Ensure solutions comply with applicable banking, payment, risk, regulatory, and operational requirements.
- Prepare management updates, requirement documentation, process documentation, and project status reports.
Compensation, Benefits and Duration
Minimum Compensation: USD
Maximum Compensation: USD
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is not available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
Skills Required
- 7+ years of experience
- Experience defining requirements for agent-facing servicing applications used by call center and operations teams
- Experience with system integrations and APIs between servicing platforms and core banking systems
- Experience in one of: agent-facing UI & core banking backend/interfaces; enterprise fraud detection/prevention; or KYC
- Experience collaborating with data/technology teams to identify AI or ML opportunities (fraud detection, automation, analytics)
- Position is for full-time employees only (not available for independent contractors)
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
