Senior Business Systems Analyst – Banking Servicing Platforms & AI Enablement
Role Overview
We are seeking a Senior Business Systems Analyst with strong experience in agent-facing servicing applications and core banking system integrations. The role focuses on defining requirements for internal platforms used by customer service and operations agents, ensuring seamless integration with backend banking systems. The role also offers opportunities to identify and support AI-enabled capabilities that improve servicing efficiency, fraud detection, and operational automation.
Key Responsibilities
- Capture and document functional requirements for agent-facing servicing applications used by call center and operations teams.
- Define system integrations and APIs between servicing platforms and core banking systems.
- Translate business needs into user stories, functional specifications, and acceptance criteria.
- Work with engineering teams to deliver enhancements to agent desktop workflows and customer servicing tools.
- Analyze operational workflows to improve agent productivity and servicing efficiency.
- Collaborate with data and technology teams to identify opportunities where AI or machine learning can enhance operational processes, such as fraud detection, customer support automation, or operational analytics.
- 7+ years of experience
- Experience in 1 of the below 3 domains:
- Agent facing UI system and Core banking backend and interfaces
- Fraud domain, particularly in managing enterprise-level solutions for fraud detection and prevention
- KYC
- Support testing, validation, and release of new capabilities
Compensation, Benefits and Duration
Minimum Compensation: USD
Maximum Compensation: USD
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is not available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
Skills Required
- 7+ years of experience
- Experience defining requirements for agent-facing servicing applications used by call center and operations teams
- Experience with system integrations and APIs between servicing platforms and core banking systems
- Experience in one of: agent-facing UI & core banking backend/interfaces; enterprise fraud detection/prevention; or KYC
- Experience collaborating with data/technology teams to identify AI or ML opportunities (fraud detection, automation, analytics)
- Position is for full-time employees only (not available for independent contractors)
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
