Senior Associate, Benefits Service & Technology Solutions

Location Designation: Hybrid - 3 days per week
The Senior Associate, Benefits Service & Technology Solutions serves as the Benefits Center of Excellence (COE)'s dedicated technical development resource, applying technology expertise to improve the efficiency, accuracy, and reliability of Benefits Services. The individual proactively identifies opportunities to simplify processes, reduce manual effort and recurring errors, and enhance the employee and agent experience; designs, develops, implements, and maintains practical applications, automated workflows, and other technology-enabled solutions.
Working closely with Benefits leadership and team members, the Senior Associate evaluates operational challenges and translates business needs into effective process improvements and technical solutions. The role works within priorities established by the CVP, Benefits Services and in partnership with HR Technology, IT, Information Security, and vendors as appropriate.
In addition to this technical development and continuous improvement focus, the position supports assigned Health & Welfare benefits operations, including recurring processing, reconciliations, and resolution of complex issues. These responsibilities provide direct operational knowledge and help ensure reliable service delivery.
The allocation of time between technology initiatives and Benefits operations will vary based on immediate business needs and priorities and will be managed by the CVP, Benefits Services.
What You'll Do
Technology Solutions, Automation & Process Improvement

• Partner with Benefits leadership and team members to identify opportunities to improve operational processes through automation, technology solutions, and workflow redesign.
• Design, develop, test, implement, troubleshoot, and maintain applications, automated workflows, and tools using Python, HTML, AI-assisted development tools, and other approved technologies.
• Evaluate existing Benefits processes to identify inefficiencies, manual activities, recurring errors, and opportunities to improve accuracy, turnaround time, and service reliability.
• Translate operational needs and leadership-established priorities into practical technical solutions, recommending approaches and determining implementation methods within approved organizational standards.
• Develop solutions that streamline data processing, reconciliations, reporting, controls, and other recurring Benefits activities.
• Collaborate with HR Technology, IT, Information Security, and vendors, as appropriate, to ensure solutions align with business requirements, technical standards, and applicable security and governance requirements.
• Document solutions, conduct testing, support implementation, and provide ongoing maintenance and enhancements.
• Evaluate the effectiveness of implemented improvements and identify opportunities for further optimization.

Benefits Operations & Service Delivery

• Execute assigned Health & Welfare benefits operations activities, ensuring accuracy, timeliness, and compliance with established procedures and controls.
• Manage weekly Health & Welfare benefit deduction files, including data analysis, reconciliations, discrepancy identification, and resolution.
• Coordinate biannual benefit earnings updates, including data preparation, reconciliation, validation, and issue resolution.
• Research and resolve complex or escalated benefits administration issues in collaboration with internal partners and external vendors.
• Support data processing, reporting, reconciliations, and other recurring benefits administration activities as assigned.
• Identify recurring operational issues, errors, or service challenges and recommend improvements to strengthen processes and service delivery.
• Collaborate with Benefits colleagues, HR partners, and vendors to support effective administration of benefits programs.

What You'll Bring

• Bachelor's degree in Computer Science, Information Systems, Business Analytics, Human Resources, or a related field preferred.
• 2-4+ years of relevant experience in benefits operations, technology solutions, process automation, business analytics, or related areas.
• Demonstrated experience independently developing applications, automated workflows, or technical solutions using Python, HTML, or comparable technologies.
• Familiarity with AI-assisted development tools and their practical application to business process improvement.
• Strong analytical, advanced Excel, data analysis, process improvement, testing, and problem-solving skills.
• Understanding of Health & Welfare benefits operations, or ability to develop the knowledge necessary to support benefits administration and related process improvements.
• Ability to translate business and operational needs into practical technical solutions.
• Strong organizational skills, with ability to manage competing priorities and adapt to changing business needs.
• Effective communication and collaboration skills, including ability to work with business stakeholders, technical partners, and external vendors.

Demonstrated initiative, attention to detail, sound judgment, and ability to work independently within established priorities and guidelines.
Pay Transparency
Salary Range: $81,000-$104,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 95131
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