- Lead the solutioning and technical response for BPM-related RFPs, RFIs, and proposals in the Retail & CPG industry and other non financial services industries
- Collaborate with sales, delivery, product, and technology teams to design end-to-end solutions that align with client needs and strategic goals.
- Translate complex business requirements into digital-first BPM solutions leveraging automation, AI/ML, analytics, and cloud platforms.
- Develop solution blueprints, architecture diagrams, and value propositions tailored to Retail & CPG industry and other non financial services industries
- Present solutions to internal stakeholders and clients through orals, workshops, and demos.
- Stay current with industry trends, regulatory changes, and emerging technologies & support cost modeling, risk assessment, and transition planning for proposed solutions.
- Contribute to the development of reusable assets, accelerators, and best practices
Responsibilities
- Experience working with global delivery teams and offshore models.
- Familiarity with regulatory and compliance requirements in the Retail & CPG industry and other non financial services industries.
- Strong analytical and storytelling skills to craft compelling value propositions, along with proven experience in Retail & CPG and other non financial services industries domain processes, systems, and regulatory environments.
- Strong understanding of BPM platforms (e.g. Appian), AI/ML, RPA, and data analytics.
- Experience in crafting responses for large, complex RFPs and client engagements.
- Excellent communication, presentation, and stakeholder management skills.
- Familiarity with cloud ecosystems (AWS, Azure, GCP) and data platforms (Snowflake, Databricks, etc.).
Preferred
- Domain familiarity across Insurance, Utilities/Energy, and Healthcare, including key buying centers and operating models (e.g., insurers, payers/providers, utilities & energy retailers).
- Prior experience selling Data, Analytics, Digital, or AI‑led transformation and technology‑enabled services to large enterprises.
Leadership Qualities
- Customer‑first mindset with strong commercial judgment and long‑term relationship orientation.
- High ownership, execution intensity, and accountability in ambiguous, high‑stakes environments.
- Naturally collaborative, with the ability to operate effectively across matrixed, global teams while maintaining clarity and decisiveness.
- Bachelor’s degree in Business, Economics, Engineering, Technology, or a related discipline.
- Master’s degree (MBA or equivalent) from a reputed institution, with a focus on Strategy, Marketing, Finance, or General Management.
Preferred (but not mandatory)
10+ years of experience in digital transformation, or solution architecture roles particularly in Retail & CPG industry and other non-financial services industries
Skills Required
- Bachelor's degree in Business, Economics, Engineering, Technology, or related discipline
- Master's degree (MBA or equivalent)
- Experience working with global delivery teams and offshore models
- Familiarity with regulatory and compliance requirements in Retail & CPG and other non-financial industries
- Proven domain experience in Retail & CPG processes, systems, and regulatory environments
- Strong understanding of BPM platforms (e.g., Appian), AI/ML, RPA, and data analytics
- Experience crafting responses for large, complex RFPs and client engagements
- Excellent communication, presentation, and stakeholder management skills
- Familiarity with cloud ecosystems (AWS, Azure, GCP) and data platforms (Snowflake, Databricks)
- Domain familiarity across Insurance, Utilities/Energy, and Healthcare
- Prior experience selling Data, Analytics, Digital, or AI-led transformation services
- 10+ years of experience in digital transformation or solution architecture roles
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
