Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is currently looking for Specialist, Learning Systems. Only candidates located in Metro Manila, Philippines to apply.
Job Summary:
The Specialist, Learning Systems (CASI) will manage and maintain all learning systems to ensure business continuity and positive learner experience across the fleet and shoreside. This includes, but is not limited to daily system maintenance, troubleshooting, course setups, learner support, system audits and system upgrades. This role will be the systems administrator and main support for Carnival’s learning management systems (LMS) and integrated technologies.
Essential functions:
- Learner Support: Timely and accurately investigate, document, and resolve learner issues per Service Level Agreements (SLAs) and manage and maintain learner support inboxes and ticketing system. Escalate issues appropriately.
- Quality Assurance: Perform thorough quality assurance for the LMS environments and its integrated products/processes to provide a quality user experience. Verify, submit, and track product issues to ensure prompt resolution by our vendor and other support teams. Perform routine LMS system and support process audits and checks, compile performance metrics, and proactively provide recommendations and solutions for process/system improvements. Test, configure, maintain, perform, and document accurate QA for the LMS environment.
- User Provisioning and Password Management: Execute user account/access provisioning within the LMS environments, including but not limited to managing user profiles/roles and user accounts; and changing passwords. Ensure users have correct access based on their role needs.
- Course Deployment Facilitation: Assist with planning, scheduling, and communicating course deployments, system update, and integration activities in partnership with stakeholders, vendors, HR and IT Departments.
- Discrepancy Resolution: Maintain accurate content and perform routine maintenance on courses and assets, including updates, enhancements. Resolve system discrepancies and ensure seamless integration of learner data (outbound and inbound) between HRIS and the LMS, ensuring that actions, approvals, and documentation adhere to established governance processes.
- Process Documentation: Adhere to and contribute to the development/enhancement of system and support process documentation.
Handles special projects within the team as needed.
Qualifications:
- Preferably with Bachelor’s degree in related field of study
- Proficient in MS Office 365 suite of applications including Teams, Proficient in SharePoint Online site administration and maintenance.
- Excellent written and verbal communication skills; strong project management, leadership, and teamwork.
- Must have demonstrated excellence in communication and diplomacy with all levels of staff and leadership.
- Ability to use and facilitate online communications, including chat, webinars and other technology-based communication media. Highly organized and detail oriented.
- Must have a proactive approach and demonstrate analytical and creative problem-solving skills.
- With minimum 3 years of experience with implementing and managing learning technologies and systems required. Learner Support experience required.
- New LMS implementation experience is advantageous; understanding of L&D function required.
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Skills Required
- Bachelor’s degree in a related field
- Proficiency with Microsoft Office 365, including Microsoft Teams
- Proficiency in SharePoint Online site administration and maintenance
- Excellent written and verbal communication skills
- Strong project management, leadership, and teamwork skills
- Ability to communicate and facilitate online communications, including chat and webinars
- Highly organized and detail-oriented
- Proactive approach with analytical and creative problem-solving skills
- Minimum three years of experience implementing and managing learning technologies and systems
- Learner support experience
- Understanding of the learning and development function
- New LMS implementation experience
- Must be located in Metro Manila, Philippines
What We Do
CCL Industries Inc. employs approximately 26,000 people operating 213 production facilities in 43 countries with corporate offices in Toronto, Canada, and Framingham, Massachusetts. CCL is the world’s largest converter of pressure sensitive and specialty extruded film materials for a wide range of decorative, instructional, functional and security applications for government institutions and large global customers in the consumer packaging, healthcare & chemicals, consumer electronic device and automotive markets. Extruded & laminated plastic tubes, aluminum aerosols & specialty bottles, folded instructional leaflets, precision decorated & die cut components, electronic displays, polymer bank note substrate and other complementary products and services are sold in parallel to specific end-use markets. Avery is the world’s largest supplier of labels, specialty converted media and software solutions for short-run digital printing applications for businesses and consumers available alongside complementary products sold through distributors, mass market stores and e-commerce retailers. Checkpoint is a leading developer of RF and RFID based technology systems for loss prevention and inventory management applications, including labeling and tagging solutions, for the retail and apparel industries worldwide. Innovia is a leading global producer of specialty, high-performance, multi-layer, surface-engineered films for label, packaging and security applications. The Company is partly backward integrated into materials science with capabilities in polymer extrusion, adhesive development, coating & lamination, surface engineering and metallurgy, deployed as needed across the four business segments.
