Jobs at CCL Industries

Leads global data privacy and protection operations, focusing on information rights requests, privacy incident investigations, risk assessment, remediation, reporting, and data protection impact assessments. Manages and develops a privacy team while coordinating with Legal, IT, Information Security, HR, Customer Operations, and other stakeholders across jurisdictions. Drives consistent processes, compliance with statutory deadlines, privacy awareness, and continuous improvement across Carnival Corporation and its brands.

Manage cruise pricing and inventory controls to maximize net revenue and occupancy. Analyze booking curves, inventory trends, competitive pricing, promotional activity, yields, and revenue performance. Lead pricing meetings, audit pricing actions in reservation and yield-management systems, prepare status reports, and support revenue recognition and reporting efficiencies. Maintain databases and provide analytical documentation for internal and external auditors.

Provide exceptional inbound customer service to cruise guests and travel agent partners. Resolve pre- and post-cruise queries, manage bookings accurately, recommend cruise products, convert enquiries into sales, and handle complex requests through resolution. The role also involves webchat support, first-call resolution, guest retention, and meeting sales and telephony targets while working rostered shifts.

Designs, delivers, and evaluates learning and development programs for shipboard and shoreside Global Gaming teams. Conducts needs assessments, identifies skill gaps, integrates brand learning systems, and facilitates training across multiple modalities. Measures program effectiveness, improves learning initiatives using performance data, and supports employee engagement, retention, career development, and operational excellence. The role manages cross-functional stakeholders and multiple projects while aligning training with organizational goals and guest experience standards.

Provides administrative and coordination support for a department, including meeting logistics, reports, presentations, travel itineraries, expenses, timecard administration, document retention, mailboxes, onboarding, offboarding, and equipment coordination. Maintains organizational charts and supports internal communications, schedules, inquiries, and action-item follow-up. Requires strong organization, confidentiality, communication, documentation, and Microsoft Office skills. The position is primarily in-office in South Florida with minimal travel.

Senior HR Business Partner responsible for supporting executive and people leaders, managing international HR service-provider relationships, advising on employment law and best practices, leading global mobility initiatives, supporting organization design and change management, and improving employee experience across multiple countries. The role requires strong stakeholder management, international HR expertise, business partnering, employee relations, and the ability to operate autonomously in a complex, multi-site organization.

Plans, coordinates, governs, and supports enterprise software deployments and release integrations. Manages release calendars, readiness reviews, dependencies, risk, change approvals, rollback plans, compliance, security controls, stakeholder communications, deployment metrics, and continuous improvement across application, infrastructure, cloud, cybersecurity, vendors, and business teams.

Owns the global NICE CXone CCaaS platform strategy, architecture, governance, engineering standards, vendor relationships, integrations, budgets, and operational reliability. Leads modernization, migration, incident management, risk remediation, and major platform initiatives while coordinating internal teams, managed service providers, vendors, enterprise architects, CRM teams, and executive stakeholders.

Owns the architecture, configuration, integrations, governance, and operation of Princess Cruises’ enterprise marketing technology stack. Leads Adobe and Salesforce platform implementation, data modeling, identity resolution, segmentation, customer journey automation, API and data pipeline integrations, privacy and consent controls, and platform performance. Sets the marketing enablement roadmap, leads technical teams, partners with IT and marketing stakeholders, and enables personalization, decisioning, and reliable campaign delivery across global cruise and casino businesses.

Administer payroll accurately and on time using Excel and Oracle. Process payroll inputs, benefits, deductions, employee lifecycle changes, pensions, and HMRC-related activity. Maintain organizational structures and reporting lines in Oracle, perform quality assurance checks, resolve discrepancies, and handle confidential employee data. The role requires strong analytical and mathematical skills, advanced Excel capability, attention to detail, and prior payroll or finance experience.

Administers shipboard HR systems, pay-position changes, crew personnel records, electronic and paper filing, onboarding documentation, travel coordination, luggage repatriation, and reimbursement payouts. Coordinates with shipboard teams, shoreside leadership, Customs and Border Protection, travel operations, and internal departments. Handles absconded-team-member administration, mailbox inquiries, document retention, and general office support while maintaining compliance and accurate records.

Produces portfolio reporting, dashboards, data models, and analytical insights for decision-making across Corporate Shipbuilding. The role consolidates and cleanses data from multiple sources, supports resource planning and capacity analytics, gathers stakeholder requirements, improves data quality, and automates reporting processes. It works closely with stakeholders to create reliable, actionable visualizations and develop analytical capability across the organization.

Provides administrative, financial, and operational support to the HESS department. Responsibilities include coordinating employee onboarding, drug and alcohol program records, payroll and expense tracking, invoices, safety metrics, inventory and purchasing, vendor accounts, departmental travel, and confidential documentation. The role supports budgeting, reporting, compliance, recordkeeping, and communication with employees, managers, vendors, and department leadership.

Supports enterprise cybersecurity governance through security awareness and phishing-resilience initiatives, maturity assessments, compliance reporting, risk mitigation, stakeholder collaboration, and continuous program improvement. Develops training and communications, analyzes governance metrics, and promotes adherence to cybersecurity policies, standards, controls, and regulatory requirements. The role is primarily in-office in South Florida, with minimal travel.

Supports and improves the enterprise Cybersecurity Governance Program through policy and standards management, exception governance, security awareness training, compliance monitoring, metrics, reporting, documentation administration, and audit readiness. Collaborates with cybersecurity, IT, legal, privacy, sourcing, and business stakeholders to promote adherence to security requirements and improve organizational cyber maturity, resilience, and governance effectiveness.

Manages talent and performance processes for Deck and Technical seafarers across Holland America Line and Seabourn vessels. Oversees promotion eligibility, succession planning, appraisals, development records, workforce dashboards, and talent analytics. Maintains job descriptions, career paths, and organization charts while ensuring alignment with CBAs, maritime regulations, and competency frameworks. Partners with ship leadership and cross-functional shoreside teams to improve progression, reporting, compliance, and seafarer experience.

Handles inbound sales and service calls from casino guests and travel partners, including new bookings, upgrades, reservation changes, promotions, and issue resolution. Collaborates with internal departments to support bookings and revenue goals, completes guest callbacks and service projects, participates in coaching and quality feedback, and maintains productivity, customer satisfaction, attendance, and schedule adherence standards.

Leads the management accounting function, overseeing accurate monthly, quarterly, and annual close processes, financial controls, complex accounting issue resolution, and coordination with finance teams and business stakeholders. Manages, coaches, and develops part-qualified finance professionals while supporting data-led business decisions, change initiatives, and a high-performing team culture.

Leads the enterprise cybersecurity governance program across global business units and brands. Responsibilities include developing policies and standards, managing cybersecurity maturity assessments, tracking remediation, overseeing governance tools and providers, developing KPIs and executive dashboards, supporting cybersecurity planning, and coordinating with risk, compliance, IT, legal, privacy, and business stakeholders to improve security governance and organizational maturity.

Develops financial models for forecasting, budgeting, and long-range planning; prepares financial reports and variance analyses; analyzes revenue deferrals and recognition under ASC 606; reconciles revenue across multiple channels; supports monthly close, process improvements, strategic initiatives, and ad hoc financial projects while partnering with finance, accounting, and loyalty leadership.