Jobs at CCL Industries

Serve as HR point person for assigned business units: provide day-to-day HR consultation, employee relations, performance management, policy compliance, HR project support, and cross-functional coordination while ensuring adherence to Philippine labor laws and escalating sensitive matters to HR leadership.

Lead enterprise CMS strategy, governance, and content operations. Manage platform health, integrations, taxonomy, metadata, DAM, accessibility, and publishing workflows. Oversee a team, set standards, drive adoption, partner with Product/Engineering/Marketing, and measure performance to improve scalability and content quality.

Handle inbound sales and service calls for casino guests and travel partners, process bookings and upgrades, resolve escalations, collaborate with internal teams, meet productivity and guest satisfaction goals, and participate in coaching and projects as assigned.

Support and enhance the YODA yield-optimization platform: develop, validate, and update forecasting and optimization models; provide day-to-day support to Revenue Management teams; translate model outputs for non-technical stakeholders; own release testing, documentation, training, and user adoption efforts to maximize revenue outcomes.

Design and govern hybrid application architectures spanning shipboard data centers, shore platforms, and cloud (AWS preferred). Translate business needs into integration models and implementation roadmaps, ensure availability, scalability, security, cost efficiency, guide delivery teams, evaluate technologies/vendors, and promote collaboration across technical and non-technical stakeholders.

Support evolution of Costa's B2B commercial platforms by gathering and prioritizing market requirements, translating needs into functional specs, coordinating with IT and vendors, improving user experience, assisting partner API integrations, and participating in transformation projects and testing to drive platform adoption and commercial value.

Lead end-to-end operational and financial audits: plan and scope complex reviews, perform walkthroughs, testing and data analysis, identify control issues and root causes, report findings to senior management, drive remediation plans, support SOX 404 and forensic investigations, and ensure compliance with IIA standards.

Measure, analyze, and optimize Consumer AI initiatives by developing KPI frameworks, dashboards, experiments (A/B, pilots), and executive reports to drive adoption, performance, and business value.

Lead commercial strategy and performance for the Alaska cruise and cruise tour portfolio. Analyze booking, revenue, and guest data to inform pricing, product evolution, and marketing. Build commercial plans, partner with Revenue Management, Sales, Operations and Marketing, develop business cases, and lead a team of pricing professionals to meet NTR, occupancy, profitability, and guest satisfaction targets.

Analyze multiple data sources to generate actionable insights for onboard revenue. Support beta tests, develop and apply AI/agentic tools, collaborate with cross-functional teams, document methodologies, and present findings to influence revenue and operational decisions.

Owner of ServiceNow and Dynatrace automation and integrations to build AI-driven ITSM workflows. Design, develop, govern, and operate scripted automation, AI agents, CMDB, REST APIs, dashboards and reporting to enable proactive, autonomous incident, change, problem, and service request management across fleet and shoreside environments.

Process and reconcile bi-weekly timecards (200+ employees) using Kronos/Alvaria. Review and adjust benefit hours, Time Off and Downtime forms, handle sick-line calls, update absence calendars, collaborate with Payroll/HR/Workforce Planning, support audits, and approve timecards for payroll.

Lead preparation, review and filing of SEC reports (10-K, 10-Q, 8-K); manage reporting calendar and senior accountants; ensure U.S. GAAP and SEC compliance; liaise with auditors and cross-functional partners; drive process improvements, automation and AI-enabled reporting solutions.

Lead data analytics and ML efforts to optimize onboard revenue streams. Analyze complex datasets, build predictive models and recommendation systems, maintain data pipelines, and create dashboards. Collaborate cross-functionally with revenue management, operations, marketing, finance, and IT to implement data-driven solutions that improve guest experience and revenue performance.

No role-specific responsibilities are provided in the posting. Title indicates senior FP&A responsibilities such as budgeting and forecasting, financial modeling, variance analysis, monthly reporting, and cross-functional stakeholder collaboration to support corporate financial planning.

Manage CRM and sales platforms (Oracle Sales Cloud, Salesforce Marketing Cloud, Loyalty program) as product owner: drive roadmaps, vendor relationships, IT integrations, UAT, training, documentation, budget/invoice tracking, and adoption to support North American trade sales.

Remote outbound sales role selling cruises to warm leads. Make high-volume calls and emails, build long-term guest relationships, manage a book of business, meet daily/monthly sales metrics, and use CRM and phone systems. Training provided; strong earning and travel perks.

Manage a portfolio of travel agency accounts to drive incremental sales growth through outbound outreach, account research, onboarding, B2B engagement (incl. Facebook groups and email), product training via digital tools, and cross-functional collaboration. Serve as SME on industry trends, create tailored content and sales materials, hit performance targets, and support long-term account success.

Manage the full contract lifecycle for Global Sourcing: draft, review, negotiate, route for approvals and execution, maintain the contract repository, build renewal/termination reporting, and collaborate with legal, compliance, tax, risk, data privacy, suppliers, and sourcing managers to ensure policy and workflow compliance.

Participate in month-end, quarterly, and annual close; prepare journal entries and balance sheet reconciliations; support SOX/internal control testing and audits; perform financial analysis and process/system testing; collaborate with accounting, finance, and operations to ensure accurate GAAP/IFRS reporting and continuous process improvements.