Specialist - IT Product Management

Company:Marsh

Description:

MMC is seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week:  Specialist - IT Product Management

What can you expect?

• Global Team Collaboration: Work as part of a dynamic, growing global team to deliver innovative technology solutions.
• Stakeholder Engagement: Collaborate with business stakeholders in the LCPA (Life, Casualty, Property, and Accident) space to understand their needs and requirements.
• Vendor Coordination: Partner with external vendors to design and implement effective business technology solutions.
• Fast-Paced Environment: Thrive in a fast-paced environment, adapting quickly to changing priorities and demands.
• Solution Development: Contribute to the development and execution of technology solutions that enhance business operations and drive efficiency.

What is in it for you?

• Be part of a multinational environment in constant evolution where you'll be able to learn, grow and create a future career opportunities across the organization.
• Extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference.
• Our rich history has created a client service culture that we believe is second to none. Our commitments to diversity and Inclusion, Corporate Social Responsibility and sustainability demonstrate our commitment to stand for what is right.
• We’re an equal opportunity employer committed to embracing a diverse, inclusive and flexible work environment.
• Huge landscape to learn & work on new technologies and apply your skills

• Enjoy unlimited access to a vast range of courses and professional training through Udemy to continually enhance your skills and knowledge.

We will count on you to:

• Project Coordination and System Implementation: Coordinate projects and work with business and external vendors on the implementation of new system modules.
• Requirement Analysis: Collaborate with stakeholders to translate business needs into system requirements aligned with organizational goals.
• Technical Support: Provide prompt responses to user inquiries and troubleshoot technical issues to minimize business disruption.
• System Configuration: Assist in the setup and configuration of software based on identified requirements.
• Documentation and Training: Maintain accurate records of support actions and conduct training sessions to educate users on system functionalities and best practices.
• Continuous Improvement and Collaboration: Identify process improvement opportunities and work with cross-functional teams to enhance system performance and integration.

What you need to have:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience in application support and troubleshooting system-related issues.
• Strong analytical skills to analyze business requirements and translate them into system configurations.
• Minimum 5 years of experience with SaaS solutions implementation or support.
• Excellent problem-solving and communication skills to interact with users at all levels of the organization.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Detail-oriented with a focus on accuracy and documentation.

If you are interested, please send your CV in English.

Interviews will be held in English

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.