About this opportunity:
We are seeking a Technical Authority Expert to join our Service Delivery team as a critical technical leader. You will be responsible for maintaining seamless Operations & Maintenance (O&M), managing high-priority incidents and emergencies, and delivering advanced technical troubleshooting. Beyond day-to-day operations, you'll champion automation and AI-driven initiatives, collaborate across global teams, and directly influence network stability, customer satisfaction, and the delivery of next-generation intelligent telecom services.
What You Will Do
- Deliver comprehensive O&M support to ensure continuous availability and optimal performance of core and cloud-based systems
- Lead incident and emergency response efforts, providing rapid resolution and conducting root cause analysis (RCA) for critical incidents
- Support project execution, including new node acceptance testing and technology rollouts
- Monitor and maintain compliance with MSTOP guidelines across ticket (TT), change request (CR), and access token (AT) performance metrics
- Manage MIR releases and user access controls according to Ericsson standards
- Drive automation and AI-led programs focused on predictive maintenance, proactive fault detection, and enhanced operational efficiency
- Collaborate with cross-functional teams, hardware partners, and regional/global support teams to ensure smooth service delivery
- Interface with escalation pathways and facilitate knowledge-sharing across distributed support organizations
The Skills You Bring
- 11-16 years of hands-on expertise in Telecom O&M, Service Delivery, or Customer Support
- 8+ years of direct experience with Ericsson Charging Systems
- Proven background in incident, problem, and change management processes
- Bonus: Exposure to AI/ML-driven operations or automation frameworks
- Deep knowledge of Intelligent Networks (IN), CAMEL, and INAP protocols
- Strong command of voice call and signaling routing, network architecture, and communication protocols
- Proficiency in end-to-end performance auditing and network optimization
- Solid foundation in IP networking and network security
- Familiarity with AI-based monitoring and data analytics tools
- Bachelor's degree in Engineering (Telecom, IT, or Computer Science) or equivalent
- Preferred certifications: ITIL, Oracle, CCNA, or Red Hat
- Additional value: Cloud, Automation, or AI/ML certification
- Sharp analytical and troubleshooting capabilities
- Excellent stakeholder communication and interpersonal skills
- Ability to perform effectively under pressure while meeting SLA/WLA commitments
- Collaborative mindset with a focus on knowledge-sharing and continuous innovation
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 788253
Skills Required
- 11-16 years hands-on expertise in Telecom O&M, Service Delivery, or Customer Support
- 8+ years direct experience with Ericsson Charging Systems
- Experience in incident, problem, and change management processes
- Deep knowledge of Intelligent Networks (IN), CAMEL, and INAP protocols
- Strong command of voice call and signaling routing, network architecture, and communication protocols
- Proficiency in end-to-end performance auditing and network optimization
- Solid foundation in IP networking and network security
- Familiarity with AI-based monitoring and data analytics tools
- Experience managing MIR releases and user access controls according to Ericsson standards and compliance with MSTOP guidelines
- Bachelor's degree in Engineering (Telecom, IT, or Computer Science) or equivalent
- Sharp analytical and troubleshooting capabilities
- Excellent stakeholder communication and interpersonal skills
- Ability to perform effectively under pressure while meeting SLA/WLA commitments
- Exposure to AI/ML-driven operations or automation frameworks
- Preferred certifications: ITIL, Oracle, CCNA, or Red Hat
- Additional value: Cloud, Automation, or AI/ML certification
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
