Jobs at NextGen Healthcare

Prepares and analyzes sales and use tax data, property tax filings, business licenses, annual reports, 1099 compliance, tax journal entries, and reconciliations. Supports tax audits, resolves notices with taxing authorities, monitors tax calendars and legislative changes, maintains exemption documentation, and helps document internal controls. Requires collaboration with accounting, auditors, advisors, government agencies, and cross-functional teams.

Account Executive I sells products and solutions, manages a sales territory and pipeline, develops client relationships, conducts consultative sales activities, presents solutions, supports pricing and contracts, and achieves assigned quotas. The role requires collaboration with internal teams, accurate CRM documentation, account planning, value quantification, and occasional travel for meetings, events, and client consultations.

Act as a trusted advisor to customers, providing technical guidance, incident management, operational support, and capacity planning. Collaborate with cross-functional teams, troubleshoot hardware/software/OS issues, maintain system health, perform gap analyses, and drive improvements to ensure service reliability and customer satisfaction.

Sells healthcare products and services to new and existing customers within an assigned territory. The role develops accounts, conducts presentations and product demonstrations, answers client questions, negotiates and closes transactions, prepares quotes, and executes sales plans. It maintains strong relationships with key accounts while staying current on NextGen Healthcare technologies, service offerings, and market trends. The position requires independently driving business strategy, influencing senior executives, meeting quotas, and managing sales activities.

Designs, implements, and supports mission-critical enterprise and multi-cloud network infrastructures. Leads data center, WAN, LAN, cloud connectivity, security, automation, and high-availability initiatives. Performs advanced troubleshooting, capacity planning, root cause analysis, architectural evaluation, documentation, and cross-functional integration. Provides technical leadership and mentorship while using advanced routing, switching, network security, infrastructure-as-code, and software-defined networking technologies.

Owns and advances enterprise Dynatrace observability, including multi-tenant configuration, alert lifecycle management, noise reduction, synthetic monitoring, service-health models, DQL dashboards, and configuration as code. Partners with SRE, hosting, platform, database, and automation teams to improve alert enrichment, remediation, reporting, documentation, and service reliability within a regulated healthcare SaaS environment.

Leads architecture, automation, reliability, performance, security, and lifecycle management for enterprise database platforms across AWS and GCP. Oversees SQL Server operations and modernization to PostgreSQL and cloud-native services, develops IaC and CI/CD automation, improves observability and recovery practices, leads incident response and root-cause analysis, establishes engineering standards, and mentors database engineers while guiding cloud migration and technical strategy.

Supports healthcare revenue cycle client relationships, service delivery, client communications, performance expectations, and issue resolution. Coordinates internal teams, monitors support requests, ensures consistent messaging and adherence to policies, and helps identify process improvements. The role requires basic revenue cycle management knowledge, strong communication skills, and the ability to prioritize multiple tasks while supporting client satisfaction and contracted service delivery.

Leads regional field engineering, technical support, service desk, and clinical technology operations. Oversees service levels, escalations, technical projects, staffing, customer support, vendor coordination, process improvements, technology tools, licensing, and budget planning. Requires broad infrastructure expertise, advanced troubleshooting, team leadership, and experience in complex organizational environments, preferably healthcare or EHR settings.

Manages complex revenue cycle management client relationships, service delivery, performance indicators, budgets, SLAs, policies, and process improvements. Coordinates internal and outsourced teams, resolves service issues, supports additional-service sales, ensures compliance, and coaches team members. Builds executive-level client relationships and provides consultative revenue cycle expertise.

Leads field engineering and technical operations for distributed healthcare networks. Manages routers, switches, firewalls, VPNs, servers, wireless systems, connectivity, security, disaster recovery, and network performance. Provides remote and on-site troubleshooting, system testing, documentation, and vendor coordination. Supports clinical technologies, including GE ultrasound systems, and travels regularly across the Greater Washington, D.C. region.

Leads portfolio-wide monetization, packaging, subscription tiers, pricing governance, discount frameworks, and price optimization for B2B healthcare software and services. Partners with Product, Sales, Finance, Legal, and executive leadership to develop value-based pricing, evaluate elasticity and competitive data, support product launches, improve price realization, and ensure financial and revenue-compliance alignment. Builds and leads a team of monetization managers and pricing analysts.

The MLOps Engineer will streamline deployment, monitoring, and scaling of machine learning models, collaborating across teams to optimize operations and ensure reliability.

Designs, develops, tests, deploys, and supports enterprise Intelligent Automation, Agentic AI, RPA, and IDP solutions. Integrates LLMs, APIs, workflow platforms, and document-processing technologies; evaluates automation feasibility; maintains secure virtual worker environments; leads code reviews; mentors citizen developers; monitors production workflows; and translates business processes into resilient technical solutions.

Owns product strategy, roadmap, discovery, prioritization, experimentation, delivery, and lifecycle management for ambulatory healthcare software products. Partners with engineering, design, data, sales, marketing, and support teams to launch features, improve adoption, analyze performance, and achieve customer and business outcomes. The role focuses on EHR and practice management workflows, including clinical documentation, e-prescribing, scheduling, patient access, and revenue cycle. Mentors junior product managers and contributes to product management best practices.

Leads a client support operations team delivering technical and application support. Oversees staffing, coaching, service levels, escalations, performance metrics, issue resolution, documentation, and continuous improvement. Partners with Product, Engineering, Platform, Client Success, and other teams to resolve complex client issues and improve service outcomes. Uses analytics to identify risks, trends, staffing needs, and process improvements while supporting operational readiness for products and releases.

Prepares federal, state, and local corporate tax returns, estimated payments, extensions, apportionment schedules, 1099 compliance, and ASC 740 tax provision documentation. Supports tax audits, researches tax laws and legislative changes, resolves tax notices, prepares tax journal entries, and maintains tax compliance software. Collaborates with accounting, management, external advisors, auditors, and taxing authorities while documenting tax controls.

Leads Revenue Cycle Management sales strategy and execution across new and existing healthcare technology customers. Manages quotas, pipeline development, revenue goals, strategic initiatives, and competitive insights. Coaches and develops sales representatives, partners with executives, marketing, account teams, and product stakeholders, and supports complex opportunity progression through pricing, objection handling, and customer-focused solution positioning.

Serve as primary technical contact for client implementations and data migrations into AWS, handling discovery, system design, infrastructure configuration, SQL and PowerShell scripting, troubleshooting, knowledge transfer, and post-go-live support while coordinating risks and status with project leadership.

Lead planning, execution, and delivery of development programs on schedule and within budget. Define scope, milestones, resources, and budgets; coordinate cross-functional teams and project managers; track schedules and produce progress reports, recommendations, and presentations; drive process improvements and ensure successful program completion.