Jobs at NextGen Healthcare

Manages revenue cycle accounting activities, including general ledger oversight, financial reporting, month-end close, accounting policies, internal controls, budgeting, regulatory compliance, and external audit coordination. Ensures accurate and timely financial results under GAAP or applicable reporting standards while leading the accounting team and meeting organizational deadlines.

Owns product strategy, roadmap, discovery, prioritization, experimentation, delivery, and lifecycle management for ambulatory healthcare software products. Partners with engineering, design, data, sales, marketing, and support teams to launch features, improve adoption, analyze performance, and achieve customer and business outcomes. The role focuses on EHR and practice management workflows, including clinical documentation, e-prescribing, scheduling, patient access, and revenue cycle. Mentors junior product managers and contributes to product management best practices.

Leads a client support operations team delivering technical and application support. Oversees staffing, coaching, service levels, escalations, performance metrics, issue resolution, documentation, and continuous improvement. Partners with Product, Engineering, Platform, Client Success, and other teams to resolve complex client issues and improve service outcomes. Uses analytics to identify risks, trends, staffing needs, and process improvements while supporting operational readiness for products and releases.

Prepares federal, state, and local corporate tax returns, estimated payments, extensions, apportionment schedules, 1099 compliance, and ASC 740 tax provision documentation. Supports tax audits, researches tax laws and legislative changes, resolves tax notices, prepares tax journal entries, and maintains tax compliance software. Collaborates with accounting, management, external advisors, auditors, and taxing authorities while documenting tax controls.

Leads Revenue Cycle Management sales strategy and execution across new and existing healthcare technology customers. Manages quotas, pipeline development, revenue goals, strategic initiatives, and competitive insights. Coaches and develops sales representatives, partners with executives, marketing, account teams, and product stakeholders, and supports complex opportunity progression through pricing, objection handling, and customer-focused solution positioning.

Lead technical vendor API onboarding and integrations for NextGen EHR: map use cases to FHIR/REST routes, run sandbox testing, manage production-readiness and go-live, resolve technical blockers across Product/Engineering/Support, deliver billable Professional Services, and create repeatable onboarding documentation and playbooks.

The Sales Executive is responsible for generating sales, maintaining client relationships, and collaborating with teams to ensure service delivery, requiring strong negotiation and communication skills.

Serve as the Deal Desk SME supporting sales quote creation, special pricing, contract verification, approvals, and system training. Partner with sales, legal, finance to structure deals, ensure compliance with policies, verify payment and revenue recognition, resolve process issues, and provide reporting and analysis to optimize deal cycle times and contract execution.

Serve as primary technical contact for client implementations and data migrations into AWS, handling discovery, system design, infrastructure configuration, SQL and PowerShell scripting, troubleshooting, knowledge transfer, and post-go-live support while coordinating risks and status with project leadership.

Provide advanced end-user technical support via inbound calls and email, troubleshoot complex product issues, document cases and defects in the CRM, handle escalations, create custom solutions, and follow data privacy and HIPAA compliance while working overnight shifts aligned to US office hours.

Lead planning, execution, and delivery of development programs on schedule and within budget. Define scope, milestones, resources, and budgets; coordinate cross-functional teams and project managers; track schedules and produce progress reports, recommendations, and presentations; drive process improvements and ensure successful program completion.

Supports RCM quality assurance across multiple locations by executing QA activities, sampling and auditing, analyzing performance and trends, monitoring SLAs, recommending improvements, supporting QA leadership, liaising with operations and global partners, and driving continuous improvement and compliance.

Senior Solution Engineer partners with sales to translate clinical and business challenges into NextGen solutions. Responsibilities include discovery (onsite/virtual), demos, RFP responses, strategic account planning, post-sales transition support, mentoring, product feedback, and creating executive-level presentations and client-facing materials. Requires maintaining certifications and domain expertise.

Senior executive responsible for enterprise client value realization, enablement, and strategic account ownership. Develop outcome measurement frameworks, ROI models, dashboards, and governance; drive adoption, retention, expansion, and executive engagement; lead client-facing enablement, benchmarking, and cross-functional alignment across Product, PS, Success, Sales, Marketing, and Engineering.

Lead reliability initiatives for cloud services: define SLOs/SLIs, build observability, automate reliability and recovery (IaC), coordinate incident response and RCA, mentor engineers, and drive production readiness and compliance.

Lead strategy, administration, governance, and optimization of the enterprise Salesforce platform and integrated applications. Own roadmap, solution design, integrations, release management, data quality, and platform governance while managing and developing a team of Salesforce administrators and partnering with stakeholders to deliver scalable, secure, and supportable technology solutions.

Lead planning, execution, and delivery of large development programs. Define scope, budgets, timelines, and resources; coordinate cross-functional teams and project managers; track milestones, produce reports and recommendations, and drive process improvements to meet business objectives.

The Manager, Infrastructure Operations leads a team to ensure the reliability and security of back-office server, network, and cloud infrastructure while collaborating with stakeholders for strategic infrastructure improvements.

Design, build, and maintain multi‑cloud infrastructure using Terraform; implement IAM integrations (Okta/Auth0); lead AIOps automation for monitoring, incident response, and remediation; build CI/CD pipelines; optimize performance, cost, and security; mentor engineers and participate in on‑call incident response.

Serve as trusted advisor for a portfolio of mid-market and enterprise healthcare clients, driving retention, adoption, and expansion. Lead cross-functional initiatives, establish governance cadence, conduct business reviews, monitor SLAs and client health, and deliver change management to ensure full value realization of NextGen solutions.