Jobs at NextGen Healthcare

Leads architecture, automation, reliability, performance, security, and lifecycle management for enterprise database platforms across AWS and GCP. Owns SQL Server operations and modernization toward PostgreSQL and cloud-native services, develops IaC and CI/CD automation, establishes observability and recovery standards, leads incident analysis, and drives cloud migrations. Mentors engineers, defines technical standards, evaluates database technologies, and influences enterprise engineering strategy.

Supports healthcare revenue cycle client relationships, service delivery, client communications, performance expectations, and issue resolution. Coordinates internal teams, monitors support requests, ensures consistent messaging and adherence to policies, and helps identify process improvements. The role requires basic revenue cycle management knowledge, strong communication skills, and the ability to prioritize multiple tasks while supporting client satisfaction and contracted service delivery.

Leads regional field engineering, technical support, service desk, and clinical technology operations. Oversees service levels, escalations, technical projects, staffing, customer support, vendor coordination, process improvements, technology tools, licensing, and budget planning. Requires broad infrastructure expertise, advanced troubleshooting, team leadership, and experience in complex organizational environments, preferably healthcare or EHR settings.

Manages complex revenue cycle management client relationships, service delivery, performance indicators, budgets, SLAs, policies, and process improvements. Coordinates internal and outsourced teams, resolves service issues, supports additional-service sales, ensures compliance, and coaches team members. Builds executive-level client relationships and provides consultative revenue cycle expertise.

Leads field engineering and technical operations for distributed healthcare networks. Manages routers, switches, firewalls, VPNs, servers, wireless systems, connectivity, security, disaster recovery, and network performance. Provides remote and on-site troubleshooting, system testing, documentation, and vendor coordination. Supports clinical technologies, including GE ultrasound systems, and travels regularly across the Greater Washington, D.C. region.

Leads portfolio-wide monetization, packaging, subscription tiers, pricing governance, discount frameworks, and price optimization for B2B healthcare software and services. Partners with Product, Sales, Finance, Legal, and executive leadership to develop value-based pricing, evaluate elasticity and competitive data, support product launches, improve price realization, and ensure financial and revenue-compliance alignment. Builds and leads a team of monetization managers and pricing analysts.

Provides strategic oversight of revenue cycle management partner teams, quality, escalations, client performance, compliance, SLAs, and SOPs. Leads onboarding and training, manages vendor and client relationships, resolves complex issues, identifies operational risks, and implements process improvements. Serves as the primary revenue cycle subject matter expert and leads large department and client-specific projects.

The MLOps Engineer will streamline deployment, monitoring, and scaling of machine learning models, collaborating across teams to optimize operations and ensure reliability.

Serve as trusted advisor for a portfolio of mid-market and enterprise healthcare clients, driving retention, adoption, and expansion. Lead cross-functional initiatives, executive engagement, governance cadences, business reviews, and change management to ensure contractual delivery, value realization, and client satisfaction.

Designs, develops, tests, deploys, and supports enterprise Intelligent Automation, Agentic AI, RPA, and IDP solutions. Integrates LLMs, APIs, workflow platforms, and document-processing technologies; evaluates automation feasibility; maintains secure virtual worker environments; leads code reviews; mentors citizen developers; monitors production workflows; and translates business processes into resilient technical solutions.

Act as a trusted advisor to customers, providing technical guidance, incident management, operational support, and capacity planning. Collaborate with cross-functional teams, troubleshoot hardware/software/OS issues, maintain system health, perform gap analyses, and drive improvements to ensure service reliability and customer satisfaction.

Owns product strategy, roadmap, discovery, prioritization, experimentation, delivery, and lifecycle management for ambulatory healthcare software products. Partners with engineering, design, data, sales, marketing, and support teams to launch features, improve adoption, analyze performance, and achieve customer and business outcomes. The role focuses on EHR and practice management workflows, including clinical documentation, e-prescribing, scheduling, patient access, and revenue cycle. Mentors junior product managers and contributes to product management best practices.

Leads a client support operations team delivering technical and application support. Oversees staffing, coaching, service levels, escalations, performance metrics, issue resolution, documentation, and continuous improvement. Partners with Product, Engineering, Platform, Client Success, and other teams to resolve complex client issues and improve service outcomes. Uses analytics to identify risks, trends, staffing needs, and process improvements while supporting operational readiness for products and releases.

Prepares federal, state, and local corporate tax returns, estimated payments, extensions, apportionment schedules, 1099 compliance, and ASC 740 tax provision documentation. Supports tax audits, researches tax laws and legislative changes, resolves tax notices, prepares tax journal entries, and maintains tax compliance software. Collaborates with accounting, management, external advisors, auditors, and taxing authorities while documenting tax controls.

Leads Revenue Cycle Management sales strategy and execution across new and existing healthcare technology customers. Manages quotas, pipeline development, revenue goals, strategic initiatives, and competitive insights. Coaches and develops sales representatives, partners with executives, marketing, account teams, and product stakeholders, and supports complex opportunity progression through pricing, objection handling, and customer-focused solution positioning.

Serve as primary technical contact for client implementations and data migrations into AWS, handling discovery, system design, infrastructure configuration, SQL and PowerShell scripting, troubleshooting, knowledge transfer, and post-go-live support while coordinating risks and status with project leadership.

Provide advanced end-user technical support via inbound calls and email, troubleshoot complex product issues, document cases and defects in the CRM, handle escalations, create custom solutions, and follow data privacy and HIPAA compliance while working overnight shifts aligned to US office hours.

Lead planning, execution, and delivery of development programs on schedule and within budget. Define scope, milestones, resources, and budgets; coordinate cross-functional teams and project managers; track schedules and produce progress reports, recommendations, and presentations; drive process improvements and ensure successful program completion.

Supports RCM quality assurance across multiple locations by executing QA activities, sampling and auditing, analyzing performance and trends, monitoring SLAs, recommending improvements, supporting QA leadership, liaising with operations and global partners, and driving continuous improvement and compliance.

Senior Solution Engineer partners with sales to translate clinical and business challenges into NextGen solutions. Responsibilities include discovery (onsite/virtual), demos, RFP responses, strategic account planning, post-sales transition support, mentoring, product feedback, and creating executive-level presentations and client-facing materials. Requires maintaining certifications and domain expertise.