Our Opportunity
Chewy is hiring Category Specialists to join our Category Management team at our headquarters in Plantation, FL. This is an exciting opportunity for someone who wants to build a solid foundation in eCommerce, retail, vendor management, and category operations. You'll work alongside experienced Category Managers, partner with teams across the business, and gain exposure to how products move from vendor to customer at one of the fastest-growing online retailers.
As a Category Specialist, you'll help keep categories running smoothly by supporting vendor onboarding, product setup, promotions, assortment updates, category reporting, and issue resolution. You'll often serve as a key point of contact for vendors, or act as a functional expert on a specific focus area, while partnering with internal teams to ensure operational excellence and great customer experience.
If you're organized, curious, detail-oriented, and excited to solve problems in a fast-paced environment, this is a fantastic opportunity to launch your career and make pet parents happy. You'll have the opportunity to learn from experienced leaders, build valuable business skills, and grow your career at Chewy!
What You'll Do
- Support vendor onboarding, product setup, assortment updates, category reporting, and promotional execution
- Serve as a trusted point of contact for vendors by resolving questions and coordinating solutions with internal partners ensuring an exceptional vendor experience.
- Own vendor issues and escalations by tracking progress and ensuring prompt resolution
- Partner with Merchandising Operations, Supply Chain, Finance, Catalog, and Legal to move work forward and solve operational challenges
- Maintain accurate documentation, trackers, and reporting to keep projects organized and stakeholders informed
- Identify opportunities to improve processes, reduce recurring issues, and enhance the vendor experience
- Build expertise in your category or focus area while developing an understanding of retail strategy, vendor partnerships, operational processes, and customer experience
- Contribute to our organization's goals through dependable processes and SLA management
What You'll Need
- Bachelor's degree preferred
- 1+ years of experience, or relevant internships, in eCommerce, retail, merchandising, category management, operations, analytics, marketing, finance, or account management is preferred
- Strong written and verbal communication skills with exceptional attention to detail
- Excellent organization and time-management skills with the ability to prioritize across multiple deliverables and workstreams
- A collaborative mindset and confidence working with cross-functional teams and external partners, including a curiosity to learn how the business works
- Strong problem-solving and analytical skills with the ability to identify issues, ask good questions, and recommend practical improvements (Excel, SQL is a plus)
- Comfortable working in a fast-paced environment with a high standard for accuracy
#LI-Hybrid
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree
- 1+ years of experience or relevant internships in eCommerce, retail, merchandising, category management, operations, analytics, marketing, finance, or account management
- Strong written and verbal communication skills
- Exceptional attention to detail
- Excellent organization and time-management skills
- Ability to prioritize across multiple deliverables and workstreams
- Collaborative mindset and ability to work with cross-functional teams and external partners
- Strong problem-solving and analytical skills
- Ability to identify issues, ask effective questions, and recommend practical improvements
- Comfort working in a fast-paced environment with a high standard for accuracy
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
