About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
Here's a closer look at this key role:
Lead Implementations: Oversee end-to-end deployments—from small to large-scale—ensuring flawless delivery of LogicMonitor solutions.
Collaborative Engagement: Partner with PS Project and Customer Success Managers to kick off engagements and ensure seamless handoffs.
Drive Customer Adoption: Facilitate remote and onsite working sessions for discovery, design, and deployment to accelerate LogicMonitor adoption.
Optimize Configurations: Advocate and implement best practices to fine-tune customer LogicMonitor configurations.
Automate Processes: Leverage REST API and scripting to automate routine and bulk tasks for enhanced efficiency.
Provide Critical Feedback: Identify gaps, feature requests, and issues, and escalate insights to Product and Development teams.
Develop Custom Solutions: Create tailored, scripted solutions using LogicMonitor features (Websites, LogicModules, NetScans) and external integrations.
Share Expertise: Serve as a subject matter expert by sharing technical lessons and best practices with peers and customers.
Offer Cross-Functional Support: Occasionally assist Monitoring Engineering with LogicModule development and support Sales/Customer Success in closing deals or retaining customers.
Stay Current: Continuously leverage internal resources to stay updated on new product features, enhancements, and best practices.
3–4 years of experience as an IT professional or software engineer.
2+ years in IT operations, including systems administration, network engineering, and DevOps.
1+ years of hands-on scripting/programming experience in Python, PowerShell, Java, or Groovy.
Subject matter expert in one or more IT domains—such as Windows/Linux server, networking, security, storage, virtualization, or cloud (AWS, Azure, GCP).
Proficiency with web technologies, including HTTP, JSON, RegEx, and REST APIs.
Willingness to travel 10–20%.
Experience using AI tools to enhance productivity, innovation, or problem-solving
Click here to read our International Applicant Privacy Notice.
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Notice Regarding Use of AI in Hiring
We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at [email protected].
By submitting your application, you acknowledge this notice.
#LI-KW1 #LI-Hybrid #BI-Hybrid
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
Skills Required
- 3-4 years of experience as an IT professional or software engineer
- 2+ years in IT operations, including systems administration, network engineering, and DevOps
- 1+ years of hands-on scripting/programming experience in Python, PowerShell, Java, or Groovy
- Subject matter expert in one or more IT domains
- Proficiency with web technologies including HTTP, JSON, RegEx, and REST APIs
- Willingness to travel 10-20%
What the Team is Saying
LogicMonitor Compensation & Benefits Highlights
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Leave & Time Off Breadth — The company describes unlimited vacation with a separate bank of sick/personal time and paid volunteer time, with regional time‑off programs tailored by location.
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Healthcare Strength — North America benefits list multiple medical, dental, and vision options plus mental‑health resources such as Calm and an Employee Assistance Program.
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Parental & Family Support — Access to Maven for fertility, family planning, pediatrics, and menopause and generous parental leave for birth, non‑birth, and adoptive parents are highlighted, with adoption assistance and return‑to‑work support also noted.
LogicMonitor Insights
What We Do
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. For more information, visit www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube.
Why Work With Us
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
Gallery
LogicMonitor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
