Jobs at LogicMonitor

Own Salesforce administration and the Revenue Operations technology stack while improving processes, data quality, reporting, vendor management, user adoption, and AI-enabled automation. Build dashboards and analyze pipeline, forecasting, renewals, and revenue performance. Lead cross-functional RevOps projects, manage implementations and integrations, document requirements and processes, and partner with Sales, Marketing, Customer Success, Finance, IT, and Procurement to drive scalable revenue growth.

Lead and scale a global Professional Services organization delivering LogicMonitor/Catchpoint implementations. Build managers and technical leaders, drive operational excellence via KPIs and automation, partner cross-functionally with Product/Engineering/Customer Success, and own high-visibility customer escalations and continuous improvement of delivery models and SOPs.

Leads strategy and operational excellence for Customer Experience functions, including Technical Support and Professional Services. Builds KPI frameworks, dashboards, forecasting models, governance, and operating rhythms; drives AI-enabled workflow transformation, process standardization, capacity planning, executive reporting, and cross-functional initiatives. Partners with senior leaders across Revenue Operations, Finance, Product, Sales, Engineering, and Customer Success to improve performance, scalability, customer outcomes, and decision-making.

Advise customers, prospects, and internal teams on best-practice use of LogicMonitor’s observability platform. Remove technical barriers, provide enablement and training, translate customer needs into product and engineering priorities, develop reusable tools and frameworks, and support sales, customer success, professional services, and product teams. The role requires deep IT infrastructure, cloud, virtualization, networking, databases, APIs, troubleshooting, technical writing, and presentation expertise.

Lead customer onboarding and optimization for LogicMonitor’s internet performance monitoring platform. Analyze digital services, investigate bottlenecks across DNS, CDNs, networks, applications, and browsers, and configure synthetic tests. Present actionable performance recommendations, advise customers, collaborate with Engineering, Product, Support, and Customer Success, and mentor internal team members while improving delivery quality and workflows.

Own the full sales cycle for new and existing managed service provider customers. Responsibilities include prospecting, cold calling, pipeline development, sales presentations, product demonstrations, customer expansion, whitespace analysis, stakeholder engagement, forecasting, CRM usage, and territory planning. The role partners with sales engineers and internal teams to communicate LogicMonitor’s value, optimize customer adoption, and grow annual recurring revenue.

Build and improve production-oriented enterprise AI solutions using prompts, LLMs, RAG, workflow automation, APIs, governed data, and evaluation frameworks. Integrate systems such as Salesforce, Slack, Snowflake, and AWS using n8n, Python, JavaScript, or TypeScript. Apply context engineering, observability, security, privacy, testing, and reliability controls while partnering with business, product, data, security, and engineering stakeholders.

Executes field, partner, and demand-generation marketing programs across APJ. Coordinates campaigns, events, webinars, account-based activities, vendors, budgets, MDF, procurement, lead management, and campaign follow-up. Partners with Sales, Marketing Operations, BDRs, and ecosystem partners to generate pipeline and revenue. Tracks engagement, leads, opportunities, and partner-influenced results while managing multiple regional programs and stakeholders.

Design, build, and deploy AI-powered observability solutions using LLMs, NLP, generative AI, RAG, semantic search, and AI-driven analytics. Develop incident reports, root-cause explanations, remediation suggestions, and context-aware retrieval capabilities. Optimize models for scalable cloud-native deployment and collaborate with product, infrastructure, platform engineering, and data science teams.

Drive ARR growth by identifying, acquiring, and expanding MSP partners. Own full sales cycle, build pipeline, manage forecasts and CRM, enable partners, and maintain executive relationships to drive adoption and renewals.

Drive net-new enterprise customer acquisition and expansion for LogicMonitor’s SaaS observability platform. Build executive relationships, uncover IT needs, manage complex sales cycles, develop account plans, close strategic opportunities, expand existing accounts, maintain Salesforce accuracy, and exceed pipeline and revenue targets.

Lead LogicMonitor’s Americas Customer Success organization and strategy, owning retention, renewals, expansion, customer value realization, and commercial performance. Modernize operating models, health scoring, forecasting, and customer engagement through data and AI. Build executive relationships, lead strategic customer interactions, develop scalable success programs, and manage a team of 50+ Customer Success professionals. Partner cross-functionally with Sales, Product, Support, Services, Marketing, Finance, and executive leadership.

Supports GTM-focused FP&A by developing financial models, forecasts, operating plans, KPI dashboards, variance analyses, and strategic recommendations. Partners with Marketing, Sales, Finance, and executive stakeholders to track pipeline and spend metrics, improve resource allocation, maintain reporting accuracy, and support investment decisions. The role also serves as a subject matter expert for Pigment and Power BI while presenting insights to senior leadership.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Serve as a trusted advisor, develop customer success plans, conduct business reviews, resolve escalations, reduce churn, identify growth opportunities, and coordinate with sales, support, billing, solution architecture, and professional services teams. The role requires knowledge of IT infrastructure and monitoring, strong de-escalation skills, and availability for occasional customer travel.

Manage SaaS contract renewals by preparing quotes, tracking accounts and forecasts, negotiating terms, securing purchase orders and signatures, and coordinating with Customer Success, Sales, Finance, and Legal. Identify churn risks and expansion opportunities, support growth deals, maintain accurate Salesforce records, and achieve retention and renewal targets through proactive customer engagement.

Serves as the primary HR partner for employees, managers, and regional leaders across APJ. Responsibilities include employee relations, performance management, engagement, onboarding, offboarding, employment compliance, HR reporting, talent programs, manager coaching, and organizational change. The role advises senior leaders, supports local employment practices across APJ markets, partners with global HR teams in a matrixed environment, and uses people data, automation, AI, and HR technology to improve employee experiences and decision-making.

Leads Americas go-to-market recruiting by managing a recruiting team, developing sourcing and hiring strategies, partnering with executives and hiring managers, tracking recruiting metrics, coaching stakeholders, and filling senior-level GTM positions. The role requires strong data-driven decision-making, full-cycle recruiting expertise, team leadership, and collaboration across the global organization.

Leads LogicMonitor’s U.S. Public Sector sales organization across Federal, State, Local, and Education markets. Responsibilities include managing approximately seven Account Executives, owning bookings and revenue performance, developing growth strategies, forecasting, pipeline management, complex enterprise sales execution, talent development, partner relationships, and executive engagement. The role also establishes AI-enabled sales workflows and represents the company with government customers, channel partners, and industry organizations.

Own and grow LogicMonitor’s India business through named partners. Drive partner-sourced pipeline, ARR growth, joint go-to-market plans, partner recruitment and enablement, field engagement, deal registration, account mapping, forecasting, and KPI management. The role collaborates with account executives and cross-functional teams, manages partner relationships, and builds an ecosystem spanning distributors, SIs, VARs, GSIs, and MSPs.

Owns the full enterprise sales cycle, including outbound prospecting, discovery, platform demonstrations, proof-of-concept management, negotiations, forecasting, and contract closure. Develops territory strategies, builds pipeline, manages multiple stakeholders, coordinates presales and professional services resources, and supports customer handoffs. The role requires selling complex SaaS and IT solutions to enterprise organizations, consistently achieving quotas, and traveling as needed.