Jobs at LogicMonitor

Provide dedicated technical support to up to eight Premier Support customers, owning tickets from intake to resolution, leading kickoff calls and health checks, performing proactive maintenance, coordinating escalations with engineering, contributing knowledge base content, and driving operational efficiency projects.

Manage Analyst Relations programs, including analyst briefings, inquiries, research evaluations, schedules, deliverables, executive engagements, project plans, databases, documentation, KPIs, and cross-functional coordination. The role builds scalable processes, tracks program performance, improves workflows, and keeps stakeholders aligned across Product Marketing, Product Management, Sales, executives, and other teams.

Supports SaaS customer provisioning, including account setup, product activation, trials, contract updates, portal changes, and deactivations. Validates requests against Salesforce, contracts, entitlements, approvals, and policies; coordinates with cross-functional teams to resolve blockers; follows SOPs; supports audits, SLA tracking, reporting, and documentation; and identifies automation and AI-assisted process improvement opportunities.

Lead end-to-end LogicMonitor implementations for new and existing customers. Conduct discovery, design, and deployment sessions; optimize configurations; automate tasks using APIs and scripting; develop custom integrations; and promote customer adoption. Collaborate with Professional Services, Customer Success, Support, Training, Product, Development, and Sales teams. Provide subject-matter expertise, technical feedback, and occasional monitoring engineering support. Travel 10–20%.

Drive pipeline and revenue across the DACH region through field marketing, partner marketing, ABM, localized campaigns, and regional events. Plan executive dinners, trade shows, and user meetups; collaborate with sales, content, digital, channel, and revenue operations teams; manage regional partners; create German-language assets; track campaign performance and ROI; provide customer insights; and coordinate PR activities. The role requires fluent German and English and is remote within Munich, Germany.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Serve as a trusted advisor, conduct business reviews and health checks, resolve escalations, coordinate with support and sales teams, identify growth opportunities, and develop success plans aligned with customer business objectives. The role requires intermediate IT infrastructure knowledge and occasional customer travel.

Identify and qualify high-value prospects, generate sales opportunities, execute targeted outbound campaigns, personalize prospect engagement using AI tools, and collaborate with Marketing and Sales. The role also involves sharing competitive insights, tracking performance, reporting on quota progress, and articulating complex technical solutions to prospective customers.

Own customer relationships for assigned SaaS accounts, driving platform adoption, value delivery, retention, renewals, and growth. Serve as a strategic advisor to senior stakeholders, lead business reviews, manage account health and escalations, identify expansion opportunities with Account Executives, and advocate for customers across Product, Support, and Services teams.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Build relationships, coach customers toward business goals, develop success plans, communicate platform value, and serve as the escalation point. Collaborate with account owners, executives, and cross-functional teams to maximize LogicMonitor value and ensure customer outcomes. Travel 1–2 times per quarter.

Drive sales growth among federal civilian agencies by building pipelines, developing agency relationships, identifying opportunities, presenting observability solutions, navigating FAR and government procurement processes, and achieving revenue targets. The role requires collaboration with solution architects, legal, and product teams, accurate CRM activity tracking, strategic account planning, and participation in government conferences and networking events.

Senior technical pre-sales leader who authors and executes complex enterprise technical sales motions, mentors SE teams, bridges product and sales, champions AI/GPT automation, builds reusable demo/POC assets, and elevates observability and hybrid cloud solutions to drive customer outcomes and scalable adoption.

Lead end-to-end product development for AI features in an observability platform. Engage customers to define problems, set strategy and roadmap, collaborate with engineering/design/applied AI, and ship AI capabilities (agents, workflows, intelligent experiences). Measure adoption, usage, and business impact while handling discovery, delivery, and adoption.

Design, build, and deploy AI-driven observability solutions. Develop LLM/NLP and generative AI features (RAG, semantic search, embeddings) for incident reports, root-cause analysis, and remediation guidance. Optimize models for real-time, cloud-native deployment (AWS/GCP, Kubernetes), and collaborate with product, platform, and engineering teams to integrate AI capabilities across the LogicMonitor platform.

The Partner Solutions Lead at LogicMonitor focuses on ensuring superior implementations of the LogicMonitor platform by supporting partners through technical guidance, QA, and enhancing delivery standards.

The Partner Development Manager supports LogicMonitor's MSP ecosystem through partner management, sourcing new partners, and assisting with sales activities to drive annual recurring revenue.

The Account Executive will build customer relationships, implement solution-based selling, manage sales cycles, drive growth, and maintain CRM accuracy to exceed revenue goals.

The Account Executive will engage IT personnel to understand customer needs, manage sales cycles, drive growth, and maintain CRM accuracy while exceeding sales targets.

The Manager, Business Systems will lead the Business Systems Analyst practice, focusing on delivering enterprise applications, driving AI integration, and enhancing operational processes.

Manages sales compensation activities at LogicMonitor, likely supporting incentive planning, administration, performance recognition, and pay transparency. The posted description contains placeholder text instead of detailed responsibilities and qualifications. The role is open to candidates based in or near Austin, Texas, and offers a base salary range of $114,765 to $143,430 plus variable compensation and benefits.

Leads LogicMonitor’s UKI sales organization, building and scaling an Account Executive team focused on new customer acquisition, land-and-expand growth, and quota attainment. Responsibilities include hiring, coaching, sales performance management, pipeline development, cross-functional partnership with Marketing, Business Development, Channel, Sales Engineering, and Customer Success, enterprise SaaS selling, customer presentations, competitive intelligence, field activities, and regional brand representation.