Jobs at LogicMonitor

Serves as the primary HR partner for employees, managers, and regional leaders across APJ. Responsibilities include employee relations, performance management, engagement, onboarding, offboarding, employment compliance, HR reporting, talent programs, manager coaching, and organizational change. The role advises senior leaders, supports local employment practices across APJ markets, partners with global HR teams in a matrixed environment, and uses people data, automation, AI, and HR technology to improve employee experiences and decision-making.

Own strategic post-sales relationships with complex, high-value enterprise customers. Drive onboarding, adoption, retention, renewals, expansion, advocacy, executive alignment, and measurable business outcomes. Develop success plans, lead executive business reviews, manage escalations, coordinate cross-functional teams, identify growth opportunities, and provide customer and market insights to internal leadership. Coach Customer Success colleagues, improve processes, and use approved AI tools responsibly to enhance account research, planning, communications, and productivity.

Leads Americas go-to-market recruiting by managing a recruiting team, developing sourcing and hiring strategies, partnering with executives and hiring managers, tracking recruiting metrics, coaching stakeholders, and filling senior-level GTM positions. The role requires strong data-driven decision-making, full-cycle recruiting expertise, team leadership, and collaboration across the global organization.

Leads LogicMonitor’s U.S. Public Sector sales organization across Federal, State, Local, and Education markets. Responsibilities include managing approximately seven Account Executives, owning bookings and revenue performance, developing growth strategies, forecasting, pipeline management, complex enterprise sales execution, talent development, partner relationships, and executive engagement. The role also establishes AI-enabled sales workflows and represents the company with government customers, channel partners, and industry organizations.

Own and grow LogicMonitor’s India business through named partners. Drive partner-sourced pipeline, ARR growth, joint go-to-market plans, partner recruitment and enablement, field engagement, deal registration, account mapping, forecasting, and KPI management. The role collaborates with account executives and cross-functional teams, manages partner relationships, and builds an ecosystem spanning distributors, SIs, VARs, GSIs, and MSPs.

Owns the full enterprise sales cycle, including outbound prospecting, discovery, platform demonstrations, proof-of-concept management, negotiations, forecasting, and contract closure. Develops territory strategies, builds pipeline, manages multiple stakeholders, coordinates presales and professional services resources, and supports customer handoffs. The role requires selling complex SaaS and IT solutions to enterprise organizations, consistently achieving quotas, and traveling as needed.

Serve as the primary technical contact for enterprise customers, translating business needs into technical requirements and scalable solutions. Develop architecture strategies, documentation, and best-practice guidance; conduct proofs of concept, product demonstrations, training, and workshops. Troubleshoot complex infrastructure issues, advise on observability and enterprise technology, and collaborate with sales, product, and customer experience teams. Gather customer feedback to influence the product roadmap and support successful adoption of the LogicMonitor platform.

Maintain and scale sales demo environments for proofs of concept, webinars, trials, and customer demonstrations. Support infrastructure configuration, deployment pipelines, monitoring, security, access management, vulnerability remediation, performance optimization, incident resolution, and documentation. Collaborate with Product, Development, Sales, and Solutions Engineering teams to prepare environments, integrate features, troubleshoot issues, and improve automation using scripting, AI-assisted operations, and GitOps practices.

The Senior Solutions Architect advises Professional Services teams on complex Edwin AI implementations, including customer discovery, solution design, integrations, estimates, statements of work, deployment oversight, troubleshooting, and technical escalations. The role defines delivery best practices, mentors regional teams, ensures consistent global delivery, collaborates with product and project teams, contributes customer feedback to the product roadmap, and supports professional services package development. Travel of up to 25% is required.

Build and deploy customer-facing AI-powered solutions for LogicMonitor Edwin AI. Develop backend services, integrations, automations, and lightweight frontend experiences using Python, Java, JavaScript, TypeScript, and React. Implement APIs, telemetry pipelines, dashboards, cloud deployments, and observability workflows. Support prototypes, production rollouts, troubleshooting, and customer adoption while contributing reusable engineering patterns and product feedback.

Designs and maintains mission-critical backend services using Java and Python. Architects scalable, resilient distributed systems, APIs, microservices, and event-driven solutions for enterprise workloads. Develops ServiceNow integrations and conversational AI workflows, leads technical design and architecture reviews, mentors engineers, conducts code reviews, and collaborates with product, AI, and platform teams to deliver reliable enterprise software.

Build and maintain a canonical customer operating data layer integrating Salesforce, Jira, Langfuse, Snowflake, product telemetry, and other sources. Develop data models, integrations, reconciliation logic, automation, alerts, executive reporting, and AI-supported customer summaries. Translate lifecycle requirements into reliable workflows and production-ready code while partnering with business, technical, BI, and source-system stakeholders. Establish data governance, metric definitions, freshness standards, and reporting consistency for customer health, adoption, renewal, and expansion decisions.

Owns customer success for strategic enterprise customers using Edwin’s AI platform. The role guides customers from deployment through adoption, value realization, and Autonomous IT maturity; develops success plans, monitors usage and health signals, leads executive business reviews, demonstrates ROI, identifies expansion opportunities, and coordinates with Sales, Product, Engineering, Marketing, and AI Impact teams. The strategist also contributes customer insights and improves AI-first engagement playbooks.

Leads complex Edwin AI implementations for enterprise customers, designing ITSM workflows, observability integrations, event correlation, incident routing, remediation, and operating-model handoffs. Advises on pre-sales feasibility, mentors Solutions Architects, develops reusable delivery patterns, supports regional teams, and partners with Sales, Product, Engineering, Support, Customer Success, and external partners. The role reduces delivery risk, improves time-to-value, and translates implementation insights into product and process improvements.

Own and grow a portfolio of MSP and VAR partners, driving expansion, renewals, ARR growth, and forecast accuracy. Lead complex partner engagements, deal strategy, stakeholder alignment, and multi-threaded sales cycles. Develop strategic partner plans, serve as a trusted advisor to senior stakeholders, drive adoption and value realization, and proactively mitigate renewal risks. Collaborate with sales engineering and cross-functional leadership while modeling strong sales discipline and consultative selling.

Leads complex, large-scale Professional Services implementation projects from planning through completion. Manages scope, schedules, milestones, dependencies, resources, budgets, risks, reporting, and stakeholder communications. Serves as the primary customer and internal contact, translates technical requirements into project plans, coordinates cross-functional teams, supports executive reporting, mentors colleagues, and drives process improvements and internal initiatives.

Manage Analyst Relations programs, including analyst briefings, inquiries, research evaluations, schedules, deliverables, executive engagements, project plans, databases, documentation, KPIs, and cross-functional coordination. The role builds scalable processes, tracks program performance, improves workflows, and keeps stakeholders aligned across Product Marketing, Product Management, Sales, executives, and other teams.

Supports SaaS customer provisioning, including account setup, product activation, trials, contract updates, portal changes, and deactivations. Validates requests against Salesforce, contracts, entitlements, approvals, and policies; coordinates with cross-functional teams to resolve blockers; follows SOPs; supports audits, SLA tracking, reporting, and documentation; and identifies automation and AI-assisted process improvement opportunities.

Lead end-to-end LogicMonitor implementations for new and existing customers. Conduct discovery, design, and deployment sessions; optimize configurations; automate tasks using APIs and scripting; develop custom integrations; and promote customer adoption. Collaborate with Professional Services, Customer Success, Support, Training, Product, Development, and Sales teams. Provide subject-matter expertise, technical feedback, and occasional monitoring engineering support. Travel 10–20%.

Drive pipeline and revenue across the DACH region through field marketing, partner marketing, ABM, localized campaigns, and regional events. Plan executive dinners, trade shows, and user meetups; collaborate with sales, content, digital, channel, and revenue operations teams; manage regional partners; create German-language assets; track campaign performance and ROI; provide customer insights; and coordinate PR activities. The role requires fluent German and English and is remote within Munich, Germany.