Jobs at LogicMonitor

The Partner Development Manager supports LogicMonitor's MSP ecosystem through partner management, sourcing new partners, and assisting with sales activities to drive annual recurring revenue.

Drive ARR growth and strategic expansion with MSP partners by owning the full sales lifecycle: prospecting, qualification, enablement, onboarding, and long-term account development. Build pipeline, develop executive relationships, drive partner adoption, and achieve quota using consultative selling and sales frameworks (e.g., MEDDPICC).

Lead and execute revenue recognition and close activities under ASC 606 for a SaaS business. Review contracts, prepare journal entries and reconciliations, drive AI-enabled automation for contract review and SSP modeling, provide deal support, perform revenue analytics, and ensure audit readiness and compliance with U.S. GAAP.

Deliver live instructor-led and virtual product training and hands-on labs for customers, partners, and employees. Create and maintain technical training materials, developer labs, scripts and demos. Mentor partner delivery teams, support certification readiness, and use learner feedback and AI tools to improve course effectiveness. Travel 25–50% for training and workshops.

Lead customer onboarding and optimization of LogicMonitor's IPM platform, proactively monitor and triage digital performance issues across CDNs, DNS, application delivery and browsers, configure synthetic tests, present findings and recommendations, collaborate cross-functionally, and mentor team members to improve customer outcomes and delivery.

The Account Executive will build customer relationships, implement solution-based selling, manage sales cycles, drive growth, and maintain CRM accuracy to exceed revenue goals.

The Account Executive will engage IT personnel to understand customer needs, manage sales cycles, drive growth, and maintain CRM accuracy while exceeding sales targets.

This role involves leading finance systems architecture, focusing on Salesforce Billing, mentoring teams, ensuring data integrity, and collaborating with stakeholders to enhance finance processes.

Serve as the primary technical contact for customers: design scalable solutions, run POCs, troubleshoot complex infrastructure issues, advise on best practices, deliver training/workshops, and relay customer feedback to product engineering and sales.

The Manager, Business Systems will lead the Business Systems Analyst practice, focusing on delivering enterprise applications, driving AI integration, and enhancing operational processes.

Lead and coordinate Salesforce release and deployment activities using Flosum across dev, sandbox, UAT, and production. Manage release planning, validation, sandbox refreshes, regression/smoke testing coordination, defect triage, documentation, compliance, and cross-team communication. Troubleshoot deployments, drive root-cause analysis, and apply AI-enabled tools and automation to improve release quality and efficiency.

Lead customer-facing LogicMonitor implementation projects from kickoff to completion. Manage schedules, scope, risks, and communication; coordinate cross-functional teams; maintain project plans and artifacts; facilitate status meetings; build customer relationships; provide recommendations and contribute to process improvements.

Lead full-cycle recruiting for assigned teams, partner with hiring managers on strategy, source and engage talent (including passive candidates), leverage AI/GPT tools to improve efficiency, ensure interview process excellence and compliance, and drive continuous process improvement and candidate experience.

Lead and scale a Customer Success team to drive retention, adoption, renewal readiness, expansion, and customer value. Own operating cadence, success planning, risk governance, cross-functional alignment, playbooks, and executive engagement to improve customer health and commercial outcomes.

Lead pre-sales technical evaluations for LogicMonitor's Edwin AI: run discovery, demos, and proof-of-value; configure use cases, prompts, dashboards; train sales and customer-facing teams; translate customer challenges into Edwin AI solutions; document requirements and outcomes in Salesforce; drive successful evaluations and resolve technical obstacles.

Maintain uptime for a SaaS observability platform by deploying production applications, securing environments, automating infrastructure and operational tasks (Python/Terraform/Kubernetes), collaborating with developers and senior engineers, producing runbooks/documentation, and developing AI-assisted automation workflows.

Customer Technical Architect provides technical enablement and architecture guidance to customers and internal teams, removes technical barriers, translates customer needs into product insights, builds training curriculum, and collaborates across Sales, Customer Success, Professional Services, and Product/Engineering to drive successful adoption of LogicMonitor.

Lead complex Professional Services engagements delivering advanced LogicMonitor integrations and automations. Design, code, test, and deploy custom solutions using APIs and cloud services, troubleshoot issues, drive product improvements, mentor engineers, and collaborate with Product, Customer Success, and Support.

Customer-facing engineering role building and deploying AI-powered observability solutions. Design, implement, and support integrations, backend services, telemetry pipelines, and full-stack artifacts using Python, Java, and JavaScript/TypeScript. Drive production rollouts, troubleshooting, and codify repeatable templates and playbooks to improve adoption and product feedback.

Own full-cycle recruiting for assigned roles: source passive candidates, screen, interview coordination, coach hiring managers, negotiate offers, ensure compliance, and deliver a positive candidate experience while meeting performance metrics.