Solution Delivery Expert Network

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
You use your knowledge of the technology and the infrastructure to offer technology solutions and support the implementation of the strategy and the solution.
How you will contribute
You will optimize delivery of service to meet business demands and to meet the service operations strategy. In addition, you will plan, measure, report, and communicate service improvement initiatives, consult on issues and resolutions, and recommend steps to optimize investments and benefits and to mitigate risks. In this role, you will also identify suppliers, evaluate them, on-board new vendors, establish and oversee them and support management with regional service contracts, in-country billing and cross charging.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Working with multiple vendors and encouraging collaboration
• Leading complex projects
• Stakeholder management and influencing
• Managing infrastructure services
• Service delivery, support and excellence
• Project management
• Working with internal and external teams, leading when necessary

More about this role
Job Description:
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
You will play a critical role in ensuring the reliability, performance, BAU and continuous improvement of global network operations and monitoring services. You will leverage your technical expertise and operational experience to drive service excellence, proactive monitoring, and efficient incident response across the global network landscape. Monitoring Tools would be one of your major role.
How You Will Contribute
You will lead and optimize Global Network Operations and Monitoring services to ensure high availability, performance, and resilience of the enterprise network.
In this role, you will:

• Drive end-to-end service/operational delivery for Global Network Operations
• Will be the admin for all the Network Monitoring tools owned by MDLZ and will be responsible for there performance and configurations.
• DNS, DHCP & IPAM end to end service management using BloxOne.
• Ensure proactive monitoring, alerting, and incident response to minimize business impact
• Collaborate with internal teams and service providers to improve operational efficiency and service quality
• Lead major incident management (MIM) and ensure timely resolution, communication & RCA
• Define and track SLAs, KPIs, and operational metrics, driving accountability across vendors
• Identify and implement automation and monitoring enhancements to reduce manual effort
• Drive continuous service improvement initiatives and operational excellence
• Act as a key liaison between engineering, operations, and business stakeholders
• Vulnerability remediation on all Network Tools would be a direct KRA.
• Operational Reporting & Dashboard updates will also play a major part in this role.

What You Will Bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Managing Global Network Operations
• Strong understanding of network monitoring tools (e.g., SolarWinds, Zabbix, Splunk ITSI, DNAC, Juniper Mist etc.)
• Integration technical capabilities between different tools and platform using API calling or Native integration modules.
• Understanding of scripting languages i.e. Python & PowerShell.
• Hand-on experience on ITSM tool (ServiceNow)
• Experience in incident, problem, and change management (ITIL framework)
• Stakeholder management and vendor governance
• Leading major incidents and crisis situations
• Driving service delivery and operational excellence
• Working across global, cross-functional teams

More About This Role
This role is responsible for the end-to-end delivery of Global Network Operations and Monitoring services, ensuring network proactive monitoring, stability across on-prem, cloud, and hybrid environments.
You will oversee monitoring platforms, incident management processes, and vendor performance to ensure that the organization achieves best-in-class uptime and service reliability.
The role requires a strong balance of technical depth and operational leadership, with a focus on proactive detection, rapid response, and continuous improvement.
What You Need to Know About This Position

• Own and manage Global Network Monitoring & Operations.
• Managed & Improve the existing Network Monitoring Tools.
• Managed the DNS, DHCP & IPAM BloxOne Platform.
• Ensure real-time visibility into network performance and availability
• Drive monitoring standardization and tool optimization across regions
• Partner with engineering teams to ensure smooth transition of projects to operations
• Manage and govern third-party service providers and support partners
• Ensure compliance with service management processes and contractual SLAs

What Extra Ingredients You Will Bring

• Experience in managing large-scale global network environments (LAN/WAN/WLAN, SD-WAN, SASE)
• Strong exposure to cloud network operations (Azure, AWS, GCP)
• Hands-on experience with monitoring tools, alerting, and observability platforms
• Ability to drive automation and AIOps initiatives
• Strong analytical and problem-solving skills
• Experience in capacity planning, performance tuning, and availability management

Education / Certifications

• Bachelor's degree in computer science, Information Technology, or related field
• 13-15 years of relevant experience in Network Monitoring & Operations

Preferred Certifications:

• ITIL Foundation / Intermediate
• CCNP (Preferred)
• Cloud certifications (Azure / AWS / GCP) (preferred)
• Monitoring or observability tool certifications (preferred)

Job-Specific Requirements

• Strong knowledge of network technologies (Routing, Switching, WAN, SD-WAN, VPN, DNS, DHCP)
• Experience with network monitoring tools (SolarWinds, Zabbix, Splunk ITSI, Cisco DNAC etc.)
• Experience with DNS, DHCP & IPAM with BloxOne.
• Understanding of cloud networking (ExpressRoute, Direct Connect, Load Balancers, Firewalls)
• Understanding of Network Access control. (Cisco ISE)
• Experience in incident management, root cause analysis (RCA), and problem management
• Ability to define and improve monitoring thresholds, alert tuning, and noise reduction
• Experience with SLA management, reporting, and dashboards
• Knowledge of network security and SASE platforms (Zscaler, etc.) is a plus

Processes Management

• Ensure adherence to ITIL processes (Incident, Problem, Change, Release Management)
• Drive process standardization and governance across regions and vendors
• Continuously improve monitoring, escalation, and response processes
• Promote automation and efficiency in operations workflows

Communications Management

• Provide clear and timely communication during incidents and outages
• Engage regularly with CTO stakeholders and business teams
• Collaborate effectively with global engineering and operations teams
• Drive transparency through reporting and service reviews

Leadership Competencies

• Strong communication and stakeholder management
• Decision making under pressure
• Collaboration and influencing skills
• Continuous improvement mindset
• Ability to manage ambiguity and drive change
• Building effective global teams

No Relocation support available
Business Unit Summary
Mondelēz Brasil is Mondelēz International's fourth largest operation in the world, with approximately 7,500 employees proudly producing, selling and distributing some of the most beloved brands of chewing gum, candies, powdered beverages, cream cheeses, chocolates, cookies and desserts in Brazil. We make the Brazilians' favorite products such as Bis, Lacta, Oreo, Club Social, Sonho de Valsa, Trakinas, Trident, Halls, Royal, Tang and many others. We are truly part of the lives of Brazilians: You can find our mouth-watering products in more than 700,000 points of sale and we are present in more than 92% of Brazilian homes. Our factories are located in Vitória de Santo Antão, in the state of Pernambuco, and Curitiba, in the state of Paraná. We are also home to one of the company's 11 technology centers around the world, responsible for research and development, so we can continue to create new and innovative products, offering the right snack for the right time, done in the right way.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Technology Infrastructure
Technology & Digital