Software Engineering Manager

Essential Job Functions

• Write production code every week across the storefront, backend, and front end, and carry a meaningful share of the team's delivery personally.
• Own the production portal end to end: uptime, page performance, checkout reliability, and defects that affect orders or conversion. Lead incident response and drive durable fixes rather than one-off patches.
• Serve as the primary technical contact for Bag Caddie stakeholders. Translate business requirements into technical scope, surface risks early, and commit to realistic delivery dates.
• Design the architecture that connects Shopify with Crane's systems: order, inventory, shipment, and tracking data flows, API contracts, and the backend services that support them.
• Build and customize the Shopify storefront and custom apps using Liquid, theme architecture, and the Shopify Admin, Storefront, and GraphQL APIs.
• Implement and maintain payment processing and credit card handling to tokenization and PCI standards.
• Build and lead the team: define hiring needs, interview and select engineers, onboard them, set expectations, give feedback, and run performance and career conversations. Scale the team up or down as the customer's roadmap requires.
• Set and uphold engineering standards for testing, code review, security, observability, secrets handling, feature-flag hygiene, and formal change management for production releases.
• Use storefront analytics (GA4, Shopify Analytics, heatmaps) to find conversion and usability problems, and prioritize fixes with the customer and product.
• Run the team's agile cadence: sprint planning, stand-ups, retrospectives, and release planning, with clear ownership for each piece of work.
• Partner with the Application Engineering, Client Integrations, and platform teams so the portal uses Crane's shared tooling and patterns instead of one-off solutions.
• Document system design, deployment procedures, and runbooks so the portal does not depend on any single person.
• Participate in the on-call rotation and provide extended coverage during customer peak sales periods.
• Other duties as assigned.

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus 
• Job may require extended sitting or standing, use of standard office equipment.
• Job may require punctual attendance and regular presence on-site at the assigned work location.

Other Skills & Abilities

Shopify expertise: building and customizing Shopify storefronts; Shopify Liquid and theme architecture; the Admin, Storefront, and GraphQL APIs; custom app and custom functionality development; storefront performance and conversion optimization; an understanding of e-commerce UI/UX and customer experience.

Payments and post-purchase integrations: online payment processing and credit card handling practices, including tokenization and PCI compliance; direct experience with PaySafe or a comparable processor (Stripe, Braintree, Authorize.net); experience integrating shipping, tracking, or e-commerce services through REST or GraphQL APIs, with AfterShip or a similar tracking platform as a plus.

Backend fluency on Crane's stack: C# or F# on .NET, REST API design, SQL Server and PostgreSQL schema design and query tuning, AWS services, event-driven messaging (Kafka, SQS, or Azure Service Bus), CI/CD, and infrastructure as code (Terraform). Experience with Node.js or another runtime commonly used for Shopify apps is a plus.

Front-end fluency: React and TypeScript, state management (Redux, Context, Zustand, or similar), advanced CSS/SCSS, responsive and mobile-first development, component systems, and the ability to turn rough wireframes into pixel-accurate production UI without a design handoff. Working knowledge of accessibility practices.

Operations: GitHub and GitHub Actions, feature flagging and progressive delivery (LaunchDarkly or equivalent), dashboards and alerting (Grafana or equivalent), incident management tooling and process (Incident.io or equivalent), and a track record of supporting a production e-commerce site independently.

Leadership: hiring, onboarding, and developing engineers; running an agile team; setting technical direction and aligning a team behind it; working directly with customer and business stakeholders; and communicating technical trade-offs clearly in writing and diagrams.

• Leads from the keyboard: stays hands-on in the code while building and directing the team.
• Thinks Analytically: weighs the costs, benefits, risks and chances for success when making a decision.
• Is Proactive: takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
• Focuses on Performance: holds self and others accountable to meet commitments.
• Develops Talent: gives direct feedback, creates growth opportunities, and builds a team that can operate without constant supervision.
• Collaborates: builds partnerships internally and externally to meet shared objectives.
• Influences: gains support for ideas and proposals through clear, audience-aware communication.

Education & Experience

• Bachelors degree in Computer Science or related field preferred.
• 8+ years of professional software engineering experience
• 2+ years leading engineers as a manager or technical lead,
• Hands-on experience building and operating a production Shopify storefront.

Certification & Licenses
Professional certification may be required in some areas, CHB license preferred Certified Customs Specialist (CCS) Preferred.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify 

Company benefits are contingent upon meeting eligibility requirements and plan conditions.