It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
We are from the Risk Engineering team, responsible for the Risk Management applications within the ServiceNow Integrated Risk Management (IRM) portfolio. This individual will support us by building and upgrading risk applications and the platform capabilities they depend on.
Responsibilities
- Build high-quality, clean, scalable, and reusable code by enforcing best practices in software architecture and engineering processes (code reviews, unit testing, automated test coverage).
- Partner with developers, product owners, and risk SMEs to understand requirements, then own your code from design and implementation through test automation and delivery of high-quality features to customers.
- Embed secure-by-design principles, including data privacy, access controls, and protection against AI-specific risks like prompt injection and data leakage.
- Experience integrating AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights.
- Knowledge of evaluating AI output quality, including test sets, accuracy and hallucination monitoring, and regression testing for prompts and models.
- 2-5 years of proficiency in JavaScript and at least one object-oriented language (Java is a plus).
- Strong knowledge of relational databases and SQL.
- Familiarity with RESTful APIs and modern web services.
- Understanding of AI/ML concepts. Hands-on experience with LLMs or AI APIs is a plus.
- Experience with AI productivity tools such as Claude, Cursor, or Windsurf is a plus.
- Strong communication skills for translating risk SME requirements into technical designs and for explaining AI behavior to non-technical stakeholders.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- Experience integrating AI into work processes, decision-making, or problem-solving
- Knowledge of evaluating AI output quality using test sets, accuracy monitoring, hallucination monitoring, and regression testing
- 2-5 years of proficiency in JavaScript
- Proficiency in at least one object-oriented programming language
- Strong knowledge of relational databases and SQL
- Familiarity with RESTful APIs and modern web services
- Understanding of AI and machine learning concepts
- Strong communication skills for translating risk requirements into technical designs and explaining AI behavior
- Java experience
- Hands-on experience with LLMs or AI APIs
- Experience with AI productivity tools such as Claude, Cursor, or Windsurf
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision coverage is broad and paired with mental‑health resources and an EAP, with descriptions of low out‑of‑pocket costs for routine care in some areas. Specialized support such as transgender healthcare is also highlighted in certain regions.
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Parental & Family Support — Generous parental leave is complemented by fertility and adoption assistance, breastmilk shipping, and backup care for children, adults, or pets in select regions. Family‑planning resources and caregiving support are emphasized, though details can vary by country and level.
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Equity Value & Accessibility — Equity grants, bonuses, and access to an ESPP are core parts of total rewards, with RSUs and refresh grants cited as meaningful. Feedback suggests these components help make overall compensation competitive across many technical and go‑to‑market roles.
ServiceNow Insights
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What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
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