It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Senior Full-Stack Software Engineer with 4–7 years of experience in designing, developing, and delivering scalable, high-quality software solutions. The ideal candidate should have strong expertise in both frontend and backend technologies, along with a solid understanding of Generative AI and the evolving Large Language Model (LLM) ecosystem.
Key Requirements:
Full-Stack Development: Strong hands-on experience in frontend and backend development, building scalable applications, designing REST APIs, and integrating with databases and external services.
Generative AI & LLMs: Good understanding of Generative AI concepts, LLM architectures, and the differences between various models, including their capabilities, limitations, performance, latency, and cost trade-offs.
AI-Powered Application Development: Experience integrating LLMs into applications using APIs, prompt engineering, and techniques such as Retrieval-Augmented Generation (RAG) is highly desirable.
AI Coding Tools: Familiarity with AI-powered software development tools such as Claude, Windsurf, GitHub Copilot, or similar tools is an added advantage. Candidates should be interested in leveraging these tools to improve developer productivity, code quality, debugging, and testing.
Software Engineering Best Practices: Strong understanding of clean code, design patterns, data structures, algorithms, unit testing, debugging, and performance optimization.
Problem-Solving & Ownership: Ability to independently troubleshoot complex technical challenges, make sound engineering decisions, and take ownership of features from design through deployment.
Collaboration: Strong communication skills and the ability to work effectively with cross-functional teams in a fast-paced, agile development environment.
Hands-on experience building AI-enabled applications, evaluating different LLMs for specific use cases, and using AI-assisted development workflows to accelerate software delivery while maintaining code quality and security.
BE, MTech in ECE,CS,IS
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- 4-7 years of experience designing, developing, and delivering scalable software solutions
- Strong hands-on experience in frontend and backend development
- Experience building scalable applications, designing REST APIs, and integrating databases and external services
- Understanding of Generative AI concepts and LLM architectures
- Understanding of LLM capabilities, limitations, performance, latency, and cost trade-offs
- Experience building AI-enabled applications and evaluating LLMs for specific use cases
- Experience using AI-assisted development workflows
- Experience integrating LLMs into applications using APIs
- Experience with prompt engineering and Retrieval-Augmented Generation
- Familiarity with Claude, Windsurf, GitHub Copilot, or similar AI-powered development tools
- Understanding of clean code, design patterns, data structures, algorithms, unit testing, debugging, and performance optimization
- Ability to troubleshoot complex technical challenges and own features from design through deployment
- Strong communication and cross-functional collaboration skills in an agile environment
- BE or MTech degree in ECE, CS, or IS
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision coverage is broad and paired with mental‑health resources and an EAP, with descriptions of low out‑of‑pocket costs for routine care in some areas. Specialized support such as transgender healthcare is also highlighted in certain regions.
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Parental & Family Support — Generous parental leave is complemented by fertility and adoption assistance, breastmilk shipping, and backup care for children, adults, or pets in select regions. Family‑planning resources and caregiving support are emphasized, though details can vary by country and level.
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Equity Value & Accessibility — Equity grants, bonuses, and access to an ESPP are core parts of total rewards, with RSUs and refresh grants cited as meaningful. Feedback suggests these components help make overall compensation competitive across many technical and go‑to‑market roles.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
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ServiceNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.
