Software Engineer III, Platform

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
Are you looking for a challenging and rewarding opportunity to lead the technical design and implementation of new features and capabilities for a highly scalable, secure communication platform that impacts the lives of doctors, nurses, and patients?
As a Software Engineer III at TigerConnect, you'll be responsible for building and maintaining the infrastructure that powers the future of healthcare communication. We're seeking a hands-on platform engineer who has built multiple large-scale distributed services and is passionate about solving challenging problems. This hybrid position is based in our Mexico City technology hub, and you'll have the opportunity to collaborate with our engineering teams worldwide.
What You'll Be Doing:

• Delivering ongoing feature and performance improvements for the leading healthcare communication infrastructure
• Developing and maintaining highly scalable and resilient microservices using a set of programming languages, not limited to Java, .Net, Erlang, or Elixir
• Working closely with the client and product teams to refine requirements for technical implementation
• Helped architect, design, and develop high-availability systems while creating and maintaining technical documentation. Delivering innovative technology solutions that enable new product features and ongoing performance improvements
• Troubleshooting and resolving production issues and ensuring that the platform meets the highest levels of security and compliance
• Implementing unit testing, deployment, and monitoring processes to ensure high-quality code and fast turnaround times

What You Bring:

• An insatiable appetite for learning new approaches, technologies, and architectures and the maturity to apply these judiciously
• A BS degree or higher in CS, EE, or related discipline
• 4-5 years of experience in software engineering
• Experience in Java or .Net is required; additional experience in functional/asynchronous is a plus (Erlang & Elixir)
• Experience with microservices architecture, RESTful API design, and distributed systems
• Experience in cloud platforms; AWS preferred
• Experience or knowledge of messaging brokers (for example, Apache Kafka, SQS)
• Knowledge of relational databases and NoSQL databases
• Experience building highly scalable, resilient high availability systems
• Familiarity with monitoring tools beyond Grafana and Kibana (e.g., Prometheus, Influx DB)
• Understanding of cloud-based caching solutions (AWS ElastiCache, Azure Cache for Redis, etc.)
• Basic understanding of containerization technologies (e.g., Docker, Kubernetes)

Perks & Benefits We Offer:

• Join us in our prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration
• Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family
• Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
• Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance
• In addition to the minimum days off required by law, our Flexible Time Off program gives you extra time to enjoy the things you love
• Join a mission-driven team committed to making a real impact in the world of healthcare

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.