TigerConnect Offices

Manages post-implementation customer relationships through digital engagement, monitoring adoption and customer health, identifying risks, supporting onboarding success, executing campaigns, and guiding customers toward value realization. The role also develops process improvements, manages cross-functional handoffs, and identifies relevant expansion opportunities. Strong written communication, customer data analysis, prioritization, and familiarity with CRM and customer engagement tools are required.

Own the vision, roadmap, packaging, interoperability strategy, partnerships, and delivery planning for TigerConnect Smart Room. Lead development across bedside TV, digital signage, nurse call, alarm routing, virtual care, and AI-powered patient experiences. Drive HL7v2 and FHIR integrations, Epic ecosystem requirements, legacy migration, partner evaluations, customer outcomes, and cross-functional execution across hospital and enterprise environments.

Own the full enterprise sales cycle for TigerConnect’s Nurse Call solution, targeting acute care health systems across the U.S. Responsibilities include prospecting, pipeline management, consultative discovery, solution demonstrations, forecasting, CRM updates, and contract closure. The role requires building relationships with hospital executives and clinical stakeholders, navigating complex multi-party sales processes, exceeding quotas, and developing expertise in Nurse Call system design and configuration.