Jobs at TigerConnect

Manage strategic enterprise healthcare accounts as a trusted advisor, driving adoption, retention, expansion, advocacy, and measurable business value. Develop success plans, conduct business reviews, analyze usage data, support onboarding and training, resolve issues, identify growth opportunities, and collaborate with Sales, Product, Support, Marketing, Implementation, and Professional Services teams.

Manage and optimize customer success systems, automations, health scores, playbooks, journeys, dashboards, and KPIs. Troubleshoot complex CS systems, lead process improvements, develop knowledge-base documentation, and guide AI-powered analytics and workflows. Partner cross-functionally with Product, Marketing, Sales, Revenue Operations, and Enablement to improve retention, growth, efficiency, training, and customer success outcomes.

Install and maintain nurse-call systems at customer sites. Perform repairs, maintenance, and modifications, while ensuring excellent customer service and safety compliance.

Own full-cycle enterprise SaaS sales into large acute health systems and IDNs: build executive relationships, create territory and account plans, lead consultative demos and negotiations, develop business cases, coordinate cross-functional teams, and accurately forecast and close high-value platform deals.

The Enterprise Account Executive develops relationships with healthcare leaders to drive sales, manage pipelines, and engage in consultative selling. They deliver presentations and partner with internal teams to win complex deals while navigating C-Suite decision-making processes.