What's It Like to Work at TigerConnect?

In one sentence, why does the mission matter to your team — and what decision did it guide recently?

Spend a shift in any hospital and you see exactly what we’re built for: a nurse paging three people to find the right on-call, a consult that never reached the right specialist, a patient losing hours of their day to coordination instead of care. For more than a decade, TigerConnect has worked to close those gaps, connecting every member of the care team through secure messaging, role-based scheduling, clinical alerting, voice and patient communication so the right information reaches the right person at the right moment. CareConduit, our AI orchestration engine, is the next step in that mission and when we evaluated whether to build it, the test wasn't a market opportunity. It was whether it would measurably speed care for the clinicians and patients using it. It would, so we built it.

Which initiative best demonstrates the impact of the mission — and how was its success measured?

Our mission isn’t real because we say it is. It’s real because of our customers’ outcomes. One of the clearest examples is a large not-for-profit health system in the Northeast that processes more than 11,000 consult and transfer requests a year, with cardiology and urology consult workflows being the most time-sensitive and painful. Their previous phone-based workflows meant the wrong provider was often called first, ordering and consulting clinicians were rarely free at the same time and STAT consults waited while staff brokered handoffs. After implementing TigerConnect’s AI System of Activation, CareConduit, to automate consult routing, time from consult to connection dropped from an average of 85 minutes to under 30, with 77 percent of consults acknowledged within eight minutes. They cut workflow steps in half, with real financial impact. As one clinical leader put it, “We eliminated all the phone calls that were previously necessary. The time a provider had to spend waiting for another provider to respond was completely eliminated.” That is the mission in operational form. We measure ourselves the way our customers do — time given back to clinicians and better patient experiences.

What ritual or behavior convinces people the mission is real? 

The most convincing proof is who shapes our roadmap. Our customer advisory board, made up of CIOs, CMOs and CMIOs from leading health systems, meets regularly with our product team to tell us what is actually broken in their hospitals. Their feedback directly informs what we build, in what order and how we measure success. That discipline keeps us honest. When the people closest to the work steer the roadmap, the mission stops being a statement on the wall and becomes how we operate.