Meet the Team
Cisco’s Customer Experience (CX) organization is one of the company's fastest-growing and most innovative teams, crafting a first-in-class digital experience for customers and partners wherever they connect with Cisco. CX Platform supports the diverse needs of the CX organization through a platform-centric approach and is being built with emerging technologies, including predictive AI and generative AI, to drive greater customer success. The team sits at the center of developing modern, cloud-native technologies that help Cisco stay agile and adaptable in a rapidly evolving market. As pioneers in this space, the team helps customers maximize value through a simple, unified Cisco experience that accelerates time to impact. The culture is fast-moving, highly collaborative, data-driven, and grounded in ownership, accountability, quality, and urgency.
Your Impact
Build and enhance scalable full-stack applications that solve important customer and business challenges across the CX Platform. Design reliable, high-performing systems and integrate AI/ML-driven capabilities to improve real-world product experience. Collaborate with product managers, designers, and engineers to deliver secure, high-quality solutions in an agile development environment. Contribute to architecture, development, testing, and CI/CD practices to support efficient and reliable software delivery. Succeed in this role by delivering maintainable solutions that improve customer outcomes and help advance Cisco’s AI-enabled platform strategy.
Minimum Qualifications:
- Bachelor’s degree with 4+ years of related experience, or Master’s degree with 3+ years of related experience, or PhD with 0+ years of related experience.
- Experience with one or more of the following: Golang, Python, Pytest, SQL (preferably PostgreSQL), Angular, JavaScript, or TypeScript.
- Experience with one or more of the following: microservices, Kubernetes, containerization, virtualization, or cloud platforms such as AWS, Azure, or GCP.
- Experience integrating AI features (AI-assisted code generation), event-driven architecture (Apache Kafka) and real-time data pipelines.
- Experience with RESTful API design, API security, or hierarchical and relational data modeling.
Preferred Qualifications:
- Experience with DevOps tools and practices such as Jenkins or GitHub Actions.
- Experience with Git, system design, or application performance optimization.
- Experience with testing, debugging, and technical documentation.
- Experience with secrets management tools such as HashiCorp Vault or object storage platforms such as MinIO or Amazon S3.
- Problem-solving, communication, and customer-facing delivery skills.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree with 4+ years, Master's with 3+ years, or PhD
- Experience with Golang or Python
- Experience with Pytest
- Experience with SQL (preferably PostgreSQL)
- Experience with Angular, JavaScript, or TypeScript
- Experience with microservices architecture
- Experience with Kubernetes and containerization
- Experience with virtualization or cloud platforms (AWS, Azure, GCP)
- Experience integrating AI features and AI-assisted code generation
- Experience with event-driven architecture and Apache Kafka
- Experience building real-time data pipelines
- Experience with RESTful API design and API security
- Experience with hierarchical and relational data modeling
- Experience with DevOps tools such as Jenkins or GitHub Actions
- Experience with Git, system design, or application performance optimization
- Experience with testing, debugging, and technical documentation
- Experience with secrets management (HashiCorp Vault) or object storage (MinIO, Amazon S3)
- Strong problem-solving, communication, and customer-facing delivery skills
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
