Meet the Team
Cisco’s Customer Experience (CX) organization is one of the company's fastest-growing and most innovative teams, crafting a first-in-class digital experience for our customers and partners everywhere they connect with Cisco. CX Platform is a platform-centric to support the diverse requirements of the CX organization and is being built with emerging technologies including predictive AI and generative AI to drive additional customer success. We are at the epicenter of developing modern, cloud-native technologies that allow us to stay agile and adaptable in a constantly evolving market. Pioneers in our field, CX enables customers to maximize value with a simple, unified Cisco experience, driving accelerated time to impact. We deliver on time with high quality & urgency, and we drive decisions with data and transparency while leading with ownership & accountability.
Your Impact
Cisco CX Engineering is seeking a Software Development Engineer to drive innovation and develop solutions for customer’s most pressing usecase with a focus on incorporating AI and ML. This role requires deep technical expertise in network automation, full-stack development, and applicable AI use-cases.
Key Responsibilities:
Application Development:
- Design, develop, and maintain scalable software applications across the full stack (front-end, back-end, and integration layers).
- Architect and develop robust systems with an emphasis on scalability, reliability, and performance.
AI/ML Integration:
- Incorporate AI and ML-driven features into product solutions, ensuring real-world applicability and responsible AI practices.
Collaboration & Process:
- Work closely with UX/UI designers, product managers, and fellow engineers to deliver high-quality products.
- Participate in agile ceremonies, sprint planning, and CI/CD pipeline management.
Quality & Security:
- Conduct thorough code reviews, automated testing, and maintain comprehensive documentation.
- Ensure adherence to security best practices, code quality, and maintainability standards.
Minimum Qualifications:
- Bachelor’s degree with 8+ years of related experience, or Master’s degree with 4+ years of related experience, or PhD with 2+ years of related experience.
- Experience with one or more of the following: Golang, Python, Pytest, SQL (preferably PostgreSQL), Angular, JavaScript, or TypeScript.
- Experience with one or more of the following: microservices, Kubernetes, containerization, virtualization, or cloud platforms such as AWS, Azure, or GCP.
- Experience integrating AI features (AI-assisted code generation), event-driven architecture (Apache Kafka) and real-time data pipelines.
- Experience with RESTful API design, API security, or hierarchical and relational data modeling.
Preferred Qualifications
- Experience with DevOps tools and practices such as Jenkins or GitHub Actions.
- Experience with Git, system design, or application performance optimization.
- Experience with testing, debugging, and technical documentation.
- Experience with secrets management tools such as HashiCorp Vault or object storage platforms such as MinIO or Amazon S3.
- Problem-solving, communication, and customer-facing delivery skills.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree with 8+ years experience or Master's with 4+ years or PhD with 2+ years
- Golang
- Python
- Pytest
- SQL (preferably PostgreSQL)
- Angular
- JavaScript
- TypeScript
- Microservices architecture
- Kubernetes
- Containerization
- Virtualization
- Cloud platforms (AWS, Azure, or GCP)
- Integrating AI features / AI-assisted code generation
- Event-driven architecture and Apache Kafka
- Real-time data pipelines
- RESTful API design and API security
- Hierarchical and relational data modeling
- DevOps tools and practices (Jenkins or GitHub Actions)
- Git and system design knowledge
- Application performance optimization
- Testing, debugging, and technical documentation experience
- Secrets management (HashiCorp Vault) or object storage (MinIO, Amazon S3)
- Problem-solving, communication, and customer-facing delivery skills
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
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