Social Media & Reputation Specialist

At Better Debt Solutions, our mission is to nurture a culture of compassion and empowerment. It is rooted in empathy and driven by tailored strategies, transparent practices, and exceeding expectations. By focusing on helping individuals thrive, we unite our team and clients in a shared journey towards a BETTER future.

The Social Media & Reputation Specialist role is an In-office position based at our Irvine office, ideal for candidates within a commutable distance. This full-time, exempt role offers a pay range of $80,000.00-$95,000.00 depending on experience and qualifications. Please note that this position is not open to candidates requiring visa sponsorship.

As a Social Media & Reputation Specialist, you’ll take full ownership of our multi-brand social presence and public perception. You’ll build strategies, produce compelling content, engage with audiences, and protect the integrity of our reputation online. This is a role for a seasoned, hands-on pro who blends creativity with discipline and brings both vision and execution to the table.

What You’ll Be Doing as a Social Media & Reputation Specialist:

• Develop and execute social strategies that align with each brand’s unique voice and audience — from campaign planning to day-to-day content management across platforms like Instagram, Facebook, LinkedIn, TikTok, X, and YouTube.
• Design engaging, on-brand content (graphics, videos, reels, captions) using tools like Canva and Adobe Creative Suite, while staying ahead of trends to keep our presence fresh and relevant.
• Manage online reputation by monitoring and responding to reviews on platforms like Google, Trustpilot, and BBB — working cross-functionally with Customer Service, Compliance, and Legal on sensitive responses.
• Engage with our community by responding to DMs, comments, and tags, and cultivating relationships with brand advocates and influencers.
• Track performance and report insights using platforms like Sprout Social or Hootsuite — analyzing engagement, reach, sentiment, and review metrics to inform strategy.

You’re a Great Fit for the Social Media & Reputation Specialist If You have:

• Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.
• 5+ years of experience managing social media and online brand presence across multiple platforms and brands.
• Background in regulated industries such as financial services, legal, or healthcare.
• Proven track record as a self-starter with inventive and creative social ideas.
• Strong experience in content creation (visual and written) and proficiency with Canva, Adobe Creative Suite, or similar design tools.
• Experience with basic video editing tools (e.g., CapCut, Adobe Rush).
• Deep knowledge of key social platforms, trends, and analytics tools.
• Strong creative eyes and ability to brief and collaborate cross-functionally.
• Agile learning mindset with a passion for staying current with the evolving social media landscape.
• Direct experience monitoring and responding to customer reviews across platforms like BBB, Trustpilot, Google Reviews, or Yelp.
• Excellent communication skills with the ability to adapt tone across diverse brand voices.
• Highly organized, detail-oriented, proactive, and able to work independently and collaboratively across teams.

Benefits:

• Health, dental, and vision insurance.
• PTO and Sick time
• 401k
• Opportunities for career growth and advancement.
• A supportive and collaborative work environment.

Ready to build a BETTER future with us?

Apply today. Let’s make an impact-together.

Better Debt Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.

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