Overview
ClickMint is hiring a proactive, people-first Customer Success Specialist to serve as the connective tissue between our high-growth clients and our internal strategy, product, and engineering teams. This isn’t a support role—it’s a strategic function critical to client retention, expansion, and performance outcomes.
The ideal candidate is equal parts relationship-builder, problem-solver, and growth strategist. You’ll work closely with e-commerce brands at the forefront of their industries, helping them extract maximum value from ClickMint’s AI-powered optimization engine and high-touch service model—all from our sun-drenched Malibu office just steps from the beach.
About ClickMint
ClickMint is a boutique, tech-powered conversion rate optimization agency that helps tomorrow’s leading e-commerce brands scale smarter. Founded by the creator of one of Inc. Magazine’s Top 50 marketing firms in the U.S.—a 7-time Inc. Fastest-Growing Privately Held Company and 2-time Best Workplace honoree—ClickMint is grounded in deep performance marketing expertise and built to define the future of intelligent growth.
We combine advanced generative AI with top-tier talent across CRO, UX design, and engineering to turn conversion bottlenecks into compounding growth. Serving a curated portfolio of digitally native brands across fashion, beauty, wellness, and home, ClickMint offers the sophistication of an enterprise solution with the agility and attention of a high-touch consultancy.
If you’re excited by the idea of working with ambitious clients, cutting-edge tech, and a tight-knit team of category-best thinkers—plus beachside views and a collaborative office culture—you’re in the right place.
What You’ll Do
- Own customer relationships from onboarding through renewal, ensuring satisfaction, retention, and measurable growth
- Serve as the client’s advocate internally—translating their goals, feedback, and friction points into actionable insights for product and strategy teams
- Monitor account health using engagement, performance, and usage metrics to proactively identify churn risks and upsell opportunities
- Lead regular strategy check-ins and performance reviews with clients
- Collaborate with our design and engineering teams to support implementation of variant tests and conversion experiments
- Maintain accurate documentation of customer interactions and project milestones in our CRM (Salesforce or similar)
- Support execution of client-specific deliverables tied to growth objectives and test roadmaps
- Deliver white-glove service with a strong bias for problem-solving, speed, and empathy
What You Bring
- 3+ years in customer success, account management, or sales—ideally within a SaaS, e-commerce, or performance marketing environment
- Exceptional communication skills with the ability to translate complex data into clear, actionable insights
- High emotional intelligence and a customer-obsessed mindset
- Proficiency with CRM tools (e.g. Salesforce, HubSpot) and project management platforms (e.g. Asana, Notion)
- Analytical thinking and comfort working with performance metrics and optimization benchmarks
- A proactive approach—you anticipate problems and act before they become blockers
- Comfort in a fast-paced, hybrid work environment with in-person collaboration as a core part of the culture
Why Join ClickMint?
- Hybrid setup in Malibu—steps from the ocean, built for creativity and collaboration
- Work with ambitious e-commerce brands and a team of best-in-class operators
- Fast-scaling agency with a productized edge and real traction in the market
- Founded by a proven leader with multiple Inc. Magazine accolades across growth and culture
- Opportunity to grow alongside a company redefining CRO for the AI era
Let’s build smarter growth together. Apply now.
Job Type: Full-time
Pay: $80,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Happy hour
- Health insurance
- Internet reimbursement
- Paid time off
- Vision insurance
- Work from home
Work Location: Hybrid remote in Malibu, CA 90265
Skills Required
- 3+ years in customer success, account management, or sales
- Exceptional communication skills with the ability to translate complex data into clear, actionable insights
- Proficiency with CRM tools and project management platforms
- Analytical thinking and comfort working with performance metrics
- High emotional intelligence and a customer-obsessed mindset
What We Do
ClickMint helps e-commerce brands generate more revenue from the traffic they already pay for. We build and operate channel-adapted shopping funnels for paid social, affiliate, PPC and other acquisition channels—aligning the post-click experience to traffic intent instead of sending every visitor through the same generic path. Our system combines diagnostics, experimentation, measurement and senior operator oversight to improve revenue per user, reduce CAC pressure and isolate incremental lift before broader rollout. ClickMint is not a traditional agency or a self-serve SaaS tool; it is managed revenue infrastructure built for modern brands that want a more intelligent way to grow.
Why Work With Us
ClickMint is building a new operating layer for e-commerce growth—combining proprietary systems with senior operator judgment to help brands scale smarter. The team is small, high-trust and highly leveraged, giving builders real ownership, visible impact and direct exposure to product, performance and client outcomes.
Gallery
ClickMint Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
ClickMint’s hybrid policy lets employees work where they’re most productive—at home or in our Malibu office. While most days are flexible, some meetings may require in-person attendance. Stay connected, communicate, and do your best work anywhere.
