Overview
ClickMint is hiring a proactive, people-first Customer Success Specialist to serve as the connective tissue between our high-growth clients and our internal strategy, product, and engineering teams. This isn’t a support role—it’s a strategic function critical to client retention, expansion, and performance outcomes.
The ideal candidate is equal parts relationship-builder, problem-solver, and growth strategist. You’ll work closely with e-commerce brands at the forefront of their industries, helping them extract maximum value from ClickMint’s AI-powered optimization engine and high-touch service model—all from our sun-drenched Malibu office just steps from the beach.
About ClickMint
ClickMint is a boutique, tech-powered conversion rate optimization agency that helps tomorrow’s leading e-commerce brands scale smarter. Founded by the creator of one of Inc. Magazine’s Top 50 marketing firms in the U.S.—a 7-time Inc. Fastest-Growing Privately Held Company and 2-time Best Workplace honoree—ClickMint is grounded in deep performance marketing expertise and built to define the future of intelligent growth.
We combine advanced generative AI with top-tier talent across CRO, UX design, and engineering to turn conversion bottlenecks into compounding growth. Serving a curated portfolio of digitally native brands across fashion, beauty, wellness, and home, ClickMint offers the sophistication of an enterprise solution with the agility and attention of a high-touch consultancy.
If you’re excited by the idea of working with ambitious clients, cutting-edge tech, and a tight-knit team of category-best thinkers—plus beachside views and a collaborative office culture—you’re in the right place.
What You’ll Do
- Own customer relationships from onboarding through renewal, ensuring satisfaction, retention, and measurable growth
- Serve as the client’s advocate internally—translating their goals, feedback, and friction points into actionable insights for product and strategy teams
- Monitor account health using engagement, performance, and usage metrics to proactively identify churn risks and upsell opportunities
- Lead regular strategy check-ins and performance reviews with clients
- Collaborate with our design and engineering teams to support implementation of variant tests and conversion experiments
- Maintain accurate documentation of customer interactions and project milestones in our CRM (Salesforce or similar)
- Support execution of client-specific deliverables tied to growth objectives and test roadmaps
- Deliver white-glove service with a strong bias for problem-solving, speed, and empathy
What You Bring
- 3+ years in customer success, account management, or sales—ideally within a SaaS, e-commerce, or performance marketing environment
- Exceptional communication skills with the ability to translate complex data into clear, actionable insights
- High emotional intelligence and a customer-obsessed mindset
- Proficiency with CRM tools (e.g. Salesforce, HubSpot) and project management platforms (e.g. Asana, Notion)
- Analytical thinking and comfort working with performance metrics and optimization benchmarks
- A proactive approach—you anticipate problems and act before they become blockers
- Comfort in a fast-paced, hybrid work environment with in-person collaboration as a core part of the culture
Why Join ClickMint?
- Hybrid setup in Malibu—steps from the ocean, built for creativity and collaboration
- Work with ambitious e-commerce brands and a team of best-in-class operators
- Fast-scaling agency with a productized edge and real traction in the market
- Founded by a proven leader with multiple Inc. Magazine accolades across growth and culture
- Opportunity to grow alongside a company redefining CRO for the AI era
Let’s build smarter growth together. Apply now.
Job Type: Full-time
Pay: $80,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Happy hour
- Health insurance
- Internet reimbursement
- Paid time off
- Vision insurance
- Work from home
Work Location: Hybrid remote in Malibu, CA 90265
Top Skills
What We Do
ClickMint pairs proprietary generative-AI diagnostics with senior CRO operators to uncover friction, launch precision tests, and unlock compounding gains—helping high-growth e-commerce brands scale faster without buying more traffic. Founded by the creator of one of the nation’s top-performing digital marketing firms—honored by Inc. as a Fastest-Growing Company for seven consecutive years and ranked among the Top 50 U.S. marketing agencies for four years—ClickMint is guided by proven leadership and built on a decade of executional excellence.
Our proprietary AI-powered conversion technology synthesizes on-site behavioral patterns, best-practice benchmarks from the competitive landscape, and insights from over $5B in e-commerce revenue and 100,000+ historical optimizations. It then recommends high-impact remediations with modeled outcomes and confidence scoring, ensuring every experiment is both targeted and defensible.
ClickMint is a high-performance, innovation-driven company where technology and strategy unite to deliver measurable results. We hire exceptional talent across AI, e-commerce, data science, design, and client strategy—people who thrive on solving complex problems and pushing boundaries. Our culture values ownership, curiosity, and continuous learning, with a strong emphasis on in-person connectivity that fuels collaboration and creativity. Operating in a hybrid work environment, we balance flexibility with the benefits of face-to-face interaction. Every team member is empowered to make decisions that directly impact client success, contributing to a smarter, more efficient future for e-commerce growth.
Why Work With Us
ClickMint is small enough for your ideas to make an impact and nimble enough to move fast. You’ll work on projects that blend AI innovation with creative problem-solving—and see your work directly fuel client growth. We value curiosity, collaboration, and a bias toward action.
Gallery
ClickMint Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
ClickMint’s hybrid policy lets employees work where they’re most productive—at home or in our Malibu office. While most days are flexible, some meetings may require in-person attendance. Stay connected, communicate, and do your best work anywhere.
