Director of Operations

Reposted 7 Days Ago
Malibu, CA, USA
Hybrid
145K-160K Annually
Senior level
AdTech • eCommerce • Marketing Tech • Generative AI
Managed revenue infrastructure for e-commerce brands—channel-adapted funnels that increase yield from existing traffic.
The Role
Lead the design and execution of conversion optimization programs, manage testing strategies, mentor specialists, and drive revenue gains through collaboration and advanced analytics.
Summary Generated by Built In

Company Overview

ClickMint is a boutique e‑commerce growth platform headquartered in Malibu, combining proprietary generative‑AI diagnostics with seasoned CRO architects. We detect site friction, design precision tests, and launch A/B and multivariate experiments—delivering rapid ROI through end‑to‑end execution across strategy, creative, analytics, and code. Founded in 2024 by industry veterans, we support scaling eCommerce brands without increasing traffic spend.

Role Overview

As CRO Director at ClickMint, you will lead the design, execution, and scaling of conversion optimization programs. You’ll manage testing strategies, mentor CRO specialists, and collaborate cross-functionally to continuously drive measurable revenue gains.

Key Responsibilities

  • Strategy & Leadership
  • Define and execute the overall CRO vision, roadmap, and testing strategy aligned with business goals.
  • Lead a small team of CRO managers/strategists, fostering an experimentation mindset.Growth RolesMultiplyMii
  • Testing & Execution
  • Spearhead A/B and multivariate experiments across e-commerce funnels, landing pages, product and checkout flows.
  • Use behavioral diagnostics (heatmaps, session recordings, funnel analytics) to prioritize tests and interpret results.
  • Leverage ClickMint’s AI‑driven diagnostics and historical data modeling to predict outcomes and project revenue impact.
  • Cross‑Functional Collaboration
  • Partner with product, UX/UI, engineering, marketing, and analytics to implement test variants and ensure seamless launches.
  • Communicate findings, insights, and recommendations to executives and stakeholders.
  • Data & Analytics
  • Track and report on KPI performance: conversion rates, AOV, revenue uplift, test velocity.
  • Conduct quantitative and qualitative research to uncover user friction points.
  • Continuous Improvement
  • Stay current with CRO best practices, tools, and emerging trends.
  • Consistently refine experimentation frameworks and internal processes

Required Qualifications

  • Bachelor’s degree in Marketing, Analytics, Business, or related field.
  • 7–10+ years in CRO, digital optimization, growth marketing, or e-commerce conversions; minimum 3 years in leadership.
  • Deep experience with CRO tool stack (Optimizely, VWO, Hotjar, Crazy Egg, Google Analytics, Adobe Analytics, heatmaps, session recording).
  • Proven track record of driving revenue lift through structured experimentation across complex e‑commerce journeys.
  • Strong analytical mindset, comfortable translating behavioral data into strategic plans.
  • Excellent leadership, collaboration, and communication skills—able to influence at executive level.
  • Familiarity with AI‑augmented diagnostic platforms or ability to quickly adapt to proprietary ClickMint tools is a plus.

Ideal Candidate Traits

  • Strategic and data-driven with a passion for experimentation and user experience improvement.Growth Roles
  • Detail-oriented and metrics‑obsessed with a bias toward action.
  • Comfortable in a fast-growing, startup-like environment with cross-functional fluidity.
  • Creative thinker and collaborative problem solver.

Compensation & Benefits

  • Competitive salary (Malibu-level of pay, commensurate with experience).
  • Hybrid schedule: a combination of remote work and in-office days at Malibu HQ.
  • Benefits package (health, paid time off, performance bonus).
  • Opportunity to shape CRO infrastructure at a high-growth, AI-enabled ecommerce optimization company.

How to Apply

Please submit your resume, a brief cover letter highlighting CRO case studies or results, and any pertinent portfolio links.

Job Type: Full-time

Pay: $145,000.00 - $160,000.00 per year

Benefits:

  • Health insurance
  • Paid time off
  • Professional development assistance

Work Location: Hybrid remote in Malibu, CA 90265

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Malibu, CA
9 Employees
Year Founded: 2024

What We Do

ClickMint helps e-commerce brands generate more revenue from the traffic they already pay for. We build and operate channel-adapted shopping funnels for paid social, affiliate, PPC and other acquisition channels—aligning the post-click experience to traffic intent instead of sending every visitor through the same generic path. Our system combines diagnostics, experimentation, measurement and senior operator oversight to improve revenue per user, reduce CAC pressure and isolate incremental lift before broader rollout. ClickMint is not a traditional agency or a self-serve SaaS tool; it is managed revenue infrastructure built for modern brands that want a more intelligent way to grow.

Why Work With Us

ClickMint is building a new operating layer for e-commerce growth—combining proprietary systems with senior operator judgment to help brands scale smarter. The team is small, high-trust and highly leveraged, giving builders real ownership, visible impact and direct exposure to product, performance and client outcomes.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery

ClickMint Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

ClickMint’s hybrid policy lets employees work where they’re most productive—at home or in our Malibu office. While most days are flexible, some meetings may require in-person attendance. Stay connected, communicate, and do your best work anywhere.

Typical time on-site: 2 days a week
Company Office Image
HQClickMint HQ
Situated along the iconic Pacific Coast Highway, this Malibu neighborhood offers stunning ocean views, sandy beaches, and a relaxed coastal vibe. Steps from dining, shops, and scenic trails, it’s the perfect blend of natural beauty and laid-back California work space.

Similar Jobs

ClickMint Logo ClickMint

Marketing Project Manager

AdTech • eCommerce • Marketing Tech • Generative AI
Hybrid
Malibu, CA, USA
9 Employees
85K-100K Annually

ClickMint Logo ClickMint

Machine Learning Engineer

AdTech • eCommerce • Marketing Tech • Generative AI
Hybrid
Malibu, CA, USA
9 Employees
150K-165K Annually

ClickMint Logo ClickMint

Customer Success Specialist

AdTech • eCommerce • Marketing Tech • Generative AI
Hybrid
Malibu, CA, USA
9 Employees
80K-95K Annually

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account