Where you’ll work:
Guatemala City, GU, GTCustomer Care & Success at GoTo
At GoTo, our Customer Care & Success team helps people get the most out of technology. We use innovative, AI-driven tools and automation to make support faster and smarter. Creative thinking and teamwork are at the heart of how we solve problems and enhance customer experience. Join us and use your skills to add value for our customers and have a positive impact on everyone who uses our products.
Where you'll work: Guatemala City
At GoTo, we believe AI-driven innovation isn’t just for technical teams. Across every department, we embrace smart, user-friendly tools and creative problem-solving to improve how we work and how we serve our customers. Joining us means being part of a company that consistently seeks new ways to grow, adapt, and lead in an AI-powered world. If you’re eager to build strong, collaborative relationships and make a lasting, daily impact - you’ve found the place to do it.
Your Day to Day
As an SMB Project Manager, you will be working on:
Client Onboarding & Implementation — You will manage multiple concurrent SMB onboarding projects (1–50 seats) from kickoff through go-live, ensuring projects are delivered on time, within SLA, and with a seamless client experience.
Client Leadership & Training — You will serve as the primary point of contact for clients, leading kickoff calls, coordinating meetings via Microsoft Bookings, delivering hands-on training sessions, and confidently guiding small business owners through both technical and business-related discussions.
Technical Setup & Troubleshooting — You will conduct pre-installation network surveys, assist with network configuration, perform basic troubleshooting, test and verify network stability prior to launch, and proactively identify and mitigate risks throughout the project lifecycle.
Project Coordination & Documentation — You will maintain accurate project tracking, document progress, manage scheduling, provide white-glove billing and support experiences, and ensure high attention to detail across all client interactions.
What We’re Looking For
As an SMB Project Manager, your background will look like:
2+ years of experience in Customer Service, Project Management, Client Onboarding, or a related client-facing role
Experience managing multiple concurrent projects in a fast-paced, deadline-driven environment
Strong verbal and written English communication skills with the ability to confidently lead client-facing calls and training sessions
Hands-on experience with basic technical troubleshooting and network/router knowledge
Experience using scheduling tools such as Microsoft Bookings, Calendly, or similar platforms
What We Offer
At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:
Comprehensive health benefits.
Paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
Tuition and reading reimbursement programs to support your continuous learning and professional growth
Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.
*** For internal candidates:
Excellent performance in the past three months
No active or past action or development plan
Minimum of 1 year tenure in the current role
At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.
What We Offer
At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:
· Comprehensive health benefits
· Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
· Tuition reimbursement and access to instructor-led and on-demand learning and development programs
· The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching
· Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching
We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.
Specific benefits and offerings may vary by country in line with local regulations and market practices.
At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.
Skills Required
- 2+ years of experience in Customer Service, Project Management, Client Onboarding, or related client-facing role
- Experience managing multiple concurrent projects in a fast-paced, deadline-driven environment
- Strong verbal and written English communication skills, able to lead client-facing calls and training sessions
- Hands-on experience with basic technical troubleshooting and network/router knowledge
- Experience using scheduling tools such as Microsoft Bookings, Calendly, or similar platforms
- High attention to detail and accurate project tracking/documentation skills
GoTo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GoTo and has not been reviewed or approved by GoTo.
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Healthcare Strength — Public benefit descriptions highlight comprehensive medical, dental, and vision options alongside HSA/FSA, life/AD&D, and disability coverage. Employer-verified details indicate coverage begins at hire and the program includes wellness support.
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Leave & Time Off Breadth — Offerings include generous PTO, paid sick days and holidays, bereavement leave, paid volunteer time, and quarterly Self Care Days. Generous parental leave is also promoted across materials.
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Wellbeing & Lifestyle Benefits — A wellness program (Thrive), Employee Assistance Program, and gym reimbursement reinforce a focus on wellbeing. Remote-centric flexibility and monthly or quarterly self-care days further support work-life balance.
GoTo Insights
What We Do
Making IT easy, anywhere. Since day one, we’ve helped people and businesses do their best work – simply and securely – from anywhere. Today, work and life are intertwined. At GoTo, we help you focus on the things that matter most throughout the day: your projects, your professions, and even your personal passions.
