Jobs at GoTo

Conçoit, déploie et exploite des modèles de machine learning et des pipelines de données sur Databricks. Dirige les pratiques de qualité, de test, d’expérimentation, d’observabilité et de MLOps en production. Utilise les outils d’IA et les LLM pour accélérer le travail, collabore avec les équipes produit et d’ingénierie, et accompagne les scientifiques de données et les ingénieurs dans l’adoption de standards techniques rigoureux.

Create and present graphic design assets for advertising, marketing, social media, trade shows, corporate identity, storyboards, and omnichannel campaigns. Manage multiple projects, collaborate with creatives and stakeholders, apply generative AI tools strategically, and deliver high-quality work across channels and formats.

Owns paid media strategy across search, social, and programmatic channels; manages budgets, agencies, testing roadmaps, funnel analytics, attribution, incrementality, and performance reporting. The role translates complex marketing data into recommendations for channel mix, budget allocation, and revenue growth, while partnering with cross-functional teams and senior leadership.

Lead programmatic and display media strategy, campaign execution, optimization, budgeting, audience targeting, experimentation, and performance reporting. Partner with creative, product marketing, web, operations, and analytics teams to improve pipeline, revenue, conversion, attribution, and lead quality. Monitor traffic quality, brand safety, viewability, and privacy compliance while translating campaign data into actionable recommendations.

Lead paid social and affiliate marketing strategy across multiple platforms, managing budgets, testing programs, partner operations, compliance, attribution, and performance optimization. Drive qualified demand, pipeline, revenue, and ROI for IT products while collaborating with creative, web, product marketing, operations, and analytics teams. Analyze campaign data and communicate recommendations clearly.

Provides first-line French and English customer support for LogMeIn IT service products through calls, callbacks, email, and remote sessions. Troubleshoots endpoint, connectivity, access, installation, permissions, proxy, firewall, login, MFA, and SSO issues. Documents cases in Salesforce, meets SLA requirements, gathers logs and reproduction details, resolves issues at first contact when possible, and collaborates with advanced support teams on complex cases.

Provides first-line Italian and English customer support for LogMeIn IT service products through calls, callbacks, email, and remote sessions. Troubleshoots endpoint, connectivity, access, installation, and application issues; documents cases in Salesforce; gathers logs and reproduction details; meets SLA requirements; and collaborates with advanced support teams on complex problems.

Design, develop, test, deploy, monitor, and operate resilient Java and Golang microservices powering call management and IVR functionality. Own features from design through production, contribute to architecture and observability, migrate CI/CD from Jenkins to GitHub Actions, troubleshoot Kubernetes services, participate in incident response and on-call rotations, and use AI-assisted coding tools throughout the delivery lifecycle.

Generate and qualify inbound and outbound sales opportunities, achieve monthly quotas, execute lead-generation campaigns, engage prospects by phone and online chat, analyze performance data, and collaborate with managers and teammates to improve sales execution and customer experiences.

Lead renewal forecasting and retention analysis for designated SaaS product lines. Build and validate churn and renewal models, reconcile retention data, deliver weekly pacing and monthly/quarterly reports, perform variance deep dives, and provide actionable recommendations to finance and retention leaders. Ensure reporting accuracy while working cross-functionally to inform financial planning and strategy.

Design and build scalable ETL/ELT pipelines on Databricks (Spark, Delta Lake, Unity Catalog). Implement automated unit, integration, and data-quality tests in CI/CD. Ensure production reliability with monitoring, alerting, incident management, and preventative design. Adopt AI tools to accelerate engineering and mentor teammates.

Gérer la vision et la feuille de route de la plateforme d'identité (authentification, autorisation, provisioning, OAuth/OIDC), améliorer connexions et workflows, soutenir modèles commerciaux partenaires et facturation, garantir fiabilité et documentation, et coordonner parties prenantes interfonctionnelles.