Jobs at GoTo

Build and ship full-stack features for GoTo Resolve, design and maintain AI harnesses and evaluation frameworks, use AI coding assistants daily, contribute to code reviews and development process improvements, and collaborate with product and design to deliver production-quality software.

Design and build scalable ETL/ELT pipelines on Databricks (Spark, Delta Lake, Unity Catalog). Implement automated unit, integration, and data-quality tests in CI/CD. Ensure production reliability with monitoring, alerting, incident management, and preventative design. Adopt AI tools to accelerate engineering and mentor teammates.

Manage multiple SMB onboarding projects (1–50 seats) from kickoff to go‑live. Serve as primary client contact, lead kickoff and training sessions, perform pre-installation network surveys and basic troubleshooting, coordinate scheduling, document project progress, and ensure timely, high-quality implementations and white-glove support.

Lead and coach a data engineering team, define the Databricks lakehouse architecture, own the data platform roadmap, enforce automated testing, CI/CD, data quality SLAs, monitoring and incident management, and drive responsible adoption of AI to accelerate engineering delivery.

Lead product strategy and roadmap for LogMeIn Resolve, transforming it from remote access tooling to a unified endpoint management platform. Drive agentic AI development, zero-trust architecture, MSP channel strategy, and commercial outcomes (ARR, retention, bookings). Manage a 15+ person product organization, collaborate with Sales/Marketing/Engineering, engage customers and represent Resolve externally.

The Senior Identity Platform Developer will architect, implement, and maintain automated IAM solutions, focusing on Active Directory and SailPoint integrations while leading projects and ensuring compliance with security regulations.

Design end-to-end user experiences for SaaS products by creating wireframes, high-fidelity designs, journey maps and service blueprints. Collaborate with engineering and product, incorporate user research and data, run design reviews/workshops, and experiment with AI tools to deliver accessible, user-centered solutions for web and mobile.

The role involves providing first line customer support, resolving inquiries in Italian and English, troubleshooting IT issues, and documenting interactions in Salesforce.

Generate and qualify inbound and outbound leads, meet monthly opportunity quotas, execute outbound and marketing campaigns, engage prospects via phone and chat, track and report performance metrics, and collaborate with the sales team to improve strategies and customer experience.

Design and build GoTo's multi‑model AI assistant and internal MCP marketplace; implement OAuth/API integrations; develop internal AI tools; drive AI adoption via demos, documentation, and cross‑functional collaboration.

The Full-Stack Software Engineer will develop and maintain web applications using .NET/C#, TypeScript, and React, collaborating with the team to implement features and improve functionality within an enterprise-scale codebase.

Lead account-based integrated marketing campaigns for enterprise SaaS: define target accounts, messaging, channel mix, KPIs, and budgets; coordinate cross-functional teams; optimize performance; report results to Marketing and Sales; and contribute to quarterly channel planning and forecasting.

Design, develop, test, and operate session-control backend services for real-time communication products. Build NodeJS/TypeScript microservices, work with containers and cloud (Kubernetes, Docker, AWS), apply DevOps and IaC practices, handle on-call duties, and collaborate across distributed teams. Engage with networking/RTC protocols and occasionally work with C++.

Own and architect the Databricks Lakehouse platform (Unity Catalog, Delta Lake, Spark). Build and govern scalable medallion pipelines, optimize Spark performance and costs, embed IaC and CI/CD, lead migrations, mentor engineers, and drive adoption of AI-ready datasets and AI-assisted tooling across data teams.

Enter sales orders and contract terms into Salesforce and NetSuite with full accuracy, process invoicing, evaluate tax exemption requests, and manage refunds under SOX controls. Provide cross-functional support to Sales, Customer Care, and Accounting to resolve billing disputes, and collaborate globally to meet SLAs and high-volume deadlines during close cycles.

Gérer la vision et la feuille de route de la plateforme d'identité (authentification, autorisation, provisioning, OAuth/OIDC), améliorer connexions et workflows, soutenir modèles commerciaux partenaires et facturation, garantir fiabilité et documentation, et coordonner parties prenantes interfonctionnelles.

Manage and improve AI-powered creative workflows: design automation for intake/prioritization, configure AI tools and prompts, coordinate creative project timelines, track performance metrics, ensure brand and accessibility standards, integrate workflows with Asana/DAM/SharePoint, build SOPs and prompt libraries, and troubleshoot AI system issues while communicating with cross-functional stakeholders.

Lead product vision, strategy, and roadmap for LogMeIn Resolve (RMM, UEM/MDM, ITAM, ITSM). Drive agentic AI strategy, prioritize roadmaps, grow a 15+ product organization, partner cross-functionally to hit ARR, retention and bookings targets, engage customers and represent Resolve to executives, industry and partners.

Lead incident response across cloud, identity, endpoint, and network environments. Investigate, contain, eradicate, recover, and document incidents. Mentor analysts, improve SOC tooling and workflows, optimize detections and automation, partner with engineering and cloud teams, and leverage AI and threat intelligence to enhance detection and response.

Design and produce marketing and advertising assets across traditional and digital channels using Adobe Creative Cloud and generative AI. Manage multiple projects, develop campaign concepts, create storyboards and trade-show/social deliverables, present work to stakeholders, and collaborate closely with creatives and project managers to meet brand and deadline expectations.