Property Adjusters investigate commercial property claims, evaluate damages, determine coverage, set accurate loss cost estimates, control the insured's exposures and losses, manage consultants, and achieve a prompt, fair and equitable settlement according to fair claims handling requirements. Negotiate settlement of claims with varying complexity and perils.
Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.
This role is also open to candidates located in Northern Ohio.
Responsibilities:
- Conducts a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss. Reviews and utilizes financial statements to adjust moderately sized business interruption losses.
- Conduct on-site appraisal or direct independent adjuster to determine facts relevant causation, damages and exposure.
- Engages and manages consultants and independent adjusters as required. Monitors the costs to ensure they are reasonable and necessary.
- Establishes and maintains accurate loss cost estimates and reserves for each claim for reporting, financial records, and other purposes.
- Keeps the Insured and others informed about the claim's status with clear, timely and accurate written/oral communications. Effectively communicates in writing on moderately complex coverage issues with minimal review and coaching. Determines depreciation of claim.
- Affirms or denies coverage of the claim based on the facts and the policy terms and conditions. Develops information necessary to make advance, partial and final payments when appropriate.
- Meet time requirements of the policy and fair claims handling practices.
- Effectively negotiate settlement of claims of varying complexity and perils. Achieves a prompt, fair and equitable settlement of a claim, where there is policy liability.
- Keeps the electronic claim file properly documented with accurate, clear and timely information and reports that reflect the adjustment activities and substantiate any payments made.
- May participate in quality assurance file review sessions and serve as a technical resource for less experienced claims personnel.
- Will be called upon for catastrophe duty.
Qualifications
- Knowledge of property insurance; commercial property claims; coverage evaluation; claims investigation, loss assessment, evaluation and reserves; financial analyses; insurance regulations; negotiation and settlement of moderate complexity claims.
- Other skills required in a focus on customers.
- Decision making; results oriented; spoken communication; and adaptability.
- An ability to build relationships, mentoring and training less experienced team members, listen (i.e., comprehend nuances and acknowledge others' viewpoints), write business correspondence, produce accurate work, manage projects, manage vendors; and use core applications/spreadsheets as normally acquired through a bachelor's degree or equivalent.
- Successful completion of required internal training programs and AIC (Associate in Claims) module 33.
- At least 18 months of progressively responsible experience.
- Ability and willingness to travel to the site of a catastrophe for assignments that may last several weeks.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco
$61,000.00 - 96,000.00
Skills Required
- Knowledge of commercial property insurance, coverage evaluation, claims investigation, loss assessment and reserves
- Experience conducting on-site appraisals and managing consultants or independent adjusters
- Ability to perform financial analyses and review financial statements for business interruption losses
- Strong written and verbal communication and negotiation skills for moderately complex coverage issues
- Successful completion of required internal training programs and AIC (Associate in Claims) module 33
- At least 18 months of progressively responsible claims or related experience
- Ability and willingness to travel for catastrophe assignments (may last several weeks)
- Proficiency with core applications and spreadsheets (e.g., Microsoft Excel)
- Reliable attendance and active engagement during mandatory training
- Ability to document and maintain electronic claim files accurately and timely
Liberty Mutual Insurance Compensation & Benefits Highlights
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Parental & Family Support — Paid bonding leave is 8 weeks for all new parents, with birth parents receiving an additional 8 weeks via short-term disability for up to 16 weeks at 100% pay. Family-building support includes up to $40,000 for adoption/surrogacy and fertility benefits up to $50,000 medical and $25,000 pharmacy.
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Retirement Support — A 401(k) program features matching that can include 100% up to 5% per pay period plus an additional 3% annual match, and student-loan payments can be matched like 401(k) contributions. Company filings also indicate defined‑benefit pension coverage for certain U.S. employees, with eligibility varying by group.
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Wellbeing & Lifestyle Benefits — Comprehensive medical, dental, vision, disability, and life insurance are paired with mental-health resources such as an EAP and free therapy sessions, with onsite health centers in Boston and Plano. Tuition support (100% for approved undergraduate coursework; up to $6,000/year for graduate) further supports overall well-being and development.
Liberty Mutual Insurance Insights
What We Do
Liberty Mutual Insurance exists to help people embrace today and confidently pursue tomorrow. A Fortune 100 company and global leader in property and casualty insurance, we’ve spent over a century creating innovative products, services and technologies to meet the world’s ever-changing needs and make a difference for our customers and communities.
Why Work With Us
We offer the agility, work flexibility, project ownership and access to emerging tech you’d expect from a start-up — combined with the stability, resources and benefits that come from working at a leading Fortune 100 company. All in a welcoming, inclusive environment that values the unique insights, perspectives and backgrounds of each person.
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