Small Commercial Property Adjuster

Posted Yesterday
Be an Early Applicant
2 Locations
Hybrid
61K-96K Annually
Junior
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Join us, and pursue your tomorrow, today.
The Role
Investigates commercial property claims, evaluates coverage, causation, damages, depreciation, reserves, and business interruption losses. Adjusts claims through on-site appraisals, consultant management, documentation, negotiation, and fair settlement. Communicates claim status, manages exposures and vendors, maintains accurate electronic files, and may mentor less experienced personnel. Requires catastrophe travel, reliable training attendance, insurance knowledge, and completion of internal training and AIC Module 33.
Summary Generated by Built In
Description
Property Adjusters investigate commercial property claims, evaluate damages, determine coverage, set accurate loss cost estimates, control the insured's exposures and losses, manage consultants, and achieve a prompt, fair and equitable settlement according to fair claims handling requirements. Negotiate settlement of claims with varying complexity and perils.
Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory
Responsibilities:
  • Conducts a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss. Reviews and utilizes financial statements to adjust moderately sized business interruption losses.
  • Conduct on-site appraisal or direct independent adjuster to determine facts relevant causation, damages and exposure.
  • Engages and manages consultants and independent adjusters as required. Monitors the costs to ensure they are reasonable and necessary.
  • Establishes and maintains accurate loss cost estimates and reserves for each claim for reporting, financial records, and other purposes.
  • Keeps the Insured and others informed about the claim's status with clear, timely and accurate written/oral communications. Effectively communicates in writing on moderately complex coverage issues with minimal review and coaching. Determines depreciation of claim.
  • Affirms or denies coverage of the claim based on the facts and the policy terms and conditions. Develops information necessary to make advance, partial and final payments when appropriate.
  • Meet time requirements of the policy and fair claims handling practices.
  • Effectively negotiate settlement of claims of varying complexity and perils. Achieves a prompt, fair and equitable settlement of a claim, where there is policy liability.
  • Keeps the electronic claim file properly documented with accurate, clear and timely information and reports that reflect the adjustment activities and substantiate any payments made.
  • May participate in quality assurance file review sessions and serve as a technical resource for less experienced claims personnel.
  • Will be called upon for catastrophe duty.

Qualifications
  • Knowledge of property insurance; commercial property claims; coverage evaluation; claims investigation, loss assessment, evaluation and reserves; financial analyses; insurance regulations; negotiation and settlement of moderate complexity claims.
  • Other skills required in a focus on customers.
  • Decision making; results oriented; spoken communication; and adaptability.
  • An ability to build relationships, mentoring and training less experienced team members, listen (i.e., comprehend nuances and acknowledge others' viewpoints), write business correspondence, produce accurate work, manage projects, manage vendors; and use core applications/spreadsheets as normally acquired through a bachelor's degree or equivalent.
  • Successful completion of required internal training programs and AIC (Associate in Claims) module 33.
  • At least 18 months of progressively responsible experience.
  • Ability and willingness to travel to the site of a catastrophe for assignments that may last several weeks.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

$61,000.00 - 96,000.00

Skills Required

  • Knowledge of property insurance and commercial property claims
  • Experience with coverage evaluation, claims investigation, loss assessment, reserves, and settlement of moderately complex claims
  • Knowledge of financial analysis, insurance regulations, negotiation, and settlement practices
  • Customer focus, decision-making, results orientation, communication, and adaptability
  • Ability to build relationships, mentor and train team members, write business correspondence, produce accurate work, manage projects, and manage vendors
  • Ability to use core applications and spreadsheets
  • Bachelor's degree or equivalent
  • Successful completion of required internal training programs and AIC Associate in Claims Module 33
  • At least 18 months of progressively responsible experience
  • Ability and willingness to travel to catastrophe sites for assignments lasting several weeks
  • Reliable attendance and active engagement during mandatory training

What the Team is Saying

Natalie
Antonio
Tyler
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Kemi
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Chase
Ethan
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Liberty Mutual Insurance Compensation & Benefits Highlights

  • Parental & Family Support Paid bonding leave covers 8 weeks for all parents, with birth parents receiving up to 16 weeks at 100% pay, alongside substantial family‑building support such as up to $40,000 for adoption/surrogacy and fertility coverage up to $50,000 medical/$25,000 pharmacy.
  • Retirement Support The 401(k) structure includes a 100% match up to 5% each pay period plus an additional 3% year‑end contribution for eligible employees, and student‑loan payments can be matched in the same way as 401(k) contributions.
  • Healthcare Strength Comprehensive medical, dental, and vision offerings are paired with robust mental‑health resources, including an Employee Assistance Program and 12 free therapy sessions for employees and family members, with on‑site health centers in Boston and Plano.

Liberty Mutual Insurance Insights

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The Company
HQ: Boston, MA
40,000 Employees
Year Founded: 1912

What We Do

Liberty Mutual Insurance exists to help people embrace today and confidently pursue tomorrow. A Fortune 100 company and global leader in property and casualty insurance, we’ve spent over a century creating innovative products, services and technologies to meet the world’s ever-changing needs and make a difference for our customers and communities.

Why Work With Us

We offer the agility, work flexibility, project ownership and access to emerging tech you’d expect from a start-up — combined with the stability, resources and benefits that come from working at a leading Fortune 100 company. All in a welcoming, inclusive environment that values the unique insights, perspectives and backgrounds of each person.

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Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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HQBoston, MA
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