Site Reliability Engineer

We are looking for an experienced Site Reliability Engineer (SRE) with at least 5 years of hands-on experience in AWS, Kubernetes, Terraform, SQL Server, Datadog, and Java-based service reliability.
You will ensure the stability, performance, and reliability of our cloud-native Hospitality Revenue Management System (RMS) - a multi-tenant SaaS platform serving hotels globally.
This role involves deep collaboration with engineering to fix reliability issues in Java microservices, build resilient cloud infrastructure, and optimize end-to-end performance of forecasting, rate publishing, and PMS/CRS integrations.
What you'll be doing...

• Reliability & Platform Resilience
  
  • Define and manage SLIs/SLOs for RMS services (latency, availability, job success, data freshness).
  • Improve reliability of Java-based microservices by:
  • Fixing resource leaks, threading issues, timeouts, connection pool exhaustion
  • Improving resilience patterns (retries, backoff, circuit breakers
  • Profiling memory/CPU bottlenecks
  • Resolve performance issues impacting:
  • Forecast generation cycles
  • Rate push APIs
  • PMS/CRS connector API calls.
  • AWS Cloud Engineering
    • Operate and optimize AWS services:
    • EC2, EKS (Kubernetes), S3, CloudFront
    • RDS for SQL Server
    • Lambda, SNS/SQS, API Gateway
    • VPC, Security Groups, NAT, Transit Gateway
    • Implement cost optimization (compute efficiency, right-sizing, egress reduction).
  • Infrastructure as Code (Terraform)
    
    • Build, version, and maintain infrastructure using Terraform:
    • Reusable modules
    • Remote state + state locking
    • Drift management
    • Multi-environment automation
    • Enforce GitOps principles and automated provisioning.
  • Observability & Incident Response (Datadog - Mandatory)
    
    • Build end-to-end observability using Datadog, including:
    • Metrics, logs, traces
    • JVM profiling (GC, heap, threads)
    • Datadog APM for Java services
    • Datadog Synthetics for API uptime (PMS, CRS, OTA)
    • Datadog RUM (if applicable)
    • Configure SLO-based alerting to reduce noise and improve signal quality.

What you'll bring to us

• 5+ years in SRE /Production Engineering roles.
• Strong hands-on expertise in AWS cloud infrastructure.
• Terraform experience building production-grade infrastructure.
• Strong understanding of Java internals:
• Experience with Datadog for observability (APM, metrics, logs, dashboards).
• Strong SQL Server skills (tuning, indexing, query optimization).
• Proficient in scripting (Python/Bash/Go).

Who we are....
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in [India], and should not require, now or in the future, sponsorship for employment visa status.
All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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