Site Continuous Improvement Manager

Company Description

With over 75 years of experience and the most extensive international network, Coface is a leader in trade credit insurance & risk management, and a recognized provider of Factoring, Debt Collection, Single Risk insurance, Bonding, and Information Services. Coface’s experts work to the beat of the global economy, helping ~100,000 clients in 100 countries build successful, growing, and dynamic businesses. With Coface’s insight and advice, these companies can make informed decisions. The Group' solutions strengthen their ability to sell by providing them with reliable information on their commercial partners and protecting them against non-payment risks, both domestically and for export. In 2023, Coface employed ~4,970 people and registered a turnover of €1.868 billion.

Coface Bucharest Shared Services Center - a constantly growing team of enthusiastic experts covers daily various processes and roles for Coface entities for all European regions. We do service multiple business lines from commercial to finance and technical with our more than 100 people speaking French, English, German, Italian, Spanish and Romanian. We are all proudly running external and internal client operations at the highest standards of quality and efficiency!

Job Description

MISSION:

The Continuous Improvement Manager, working in close contact with SSC leadership and other key stakeholders, is responsible for Continuous Improvement activities for the Shared Service Center.

The Continuous Improvement Manager will be responsible for the training and coaching of team leaders and managers on Lean Management methods and tools.

They will lead or participate in all quality and productivity improvement activities and will be responsible for tracking the related key metrics.

This person will act as a key player in the continued cultural transformation taking place at Coface.

MAIN RESPONSIBILITIES:

Lean Management Coach & Trainer: Train and support team leaders and managers on Lean Management tools and methods. Help teams their improvement ideas all the way through to implementation.

Lean Projects: Lead Kaizens and other lager transversal improvement projects.

Process harmonization: work with SSC teams, Functions, Clients and other sites to drive process standardization and harmonization across the Group. 

Lead the productivity initiative for the Site: Track site productivity metrics and improvement initiatives from inception to implementation.

Quality Assurance: With the other 4 SSC Site CI Managers, Define and implement a new and improved QA process.

KPI implementation: Support teams in the implementation of standardized KPIs and migration to standard tools.

Qualifications

SKILLS - DELIVERY RELATED:

Result driven: to keep track of targets and generate results regardless of obstacles within deadlines and according to expected standards.
Deliver data and information: to communicate ideas and information completely and accurately in writing. To ensure that messages are understood reliably by others.
Supportive of change: to pursue continuous improvement by seeking ways to develop products, services or processes for increased efficiency or effectiveness, regardless of where the product, service or process started. To identify new opportunities and to be proactive in initiating ways to promote successful business.
Team player: to accept and support team objectives. To prioritise a collaborative working environment over personal preferences. To maintain team members’ co-operation and good relationships.
Customer oriented: to identify and understand internal / external customers’ needs and requirements to provide solutions (standard or individual ones). To develop and maintain long-term relationships and
co-operate with internal / external customers.
Well organized: to take into account human, financial and operational resources available in order to manage an efficient and autonomous workflow to deliver appropriate results.

Organizational knowledge: to understand the company’s structure, rules and the general environment in which the company operates.
Negotiating: to work towards win-win outcomes from understanding all stakeholders’ expectations and responding to them adequately to achieving value-added results during negotiations.
Knowledge and information sharing oriented: to proactively share relevant information for the company and/or team members. To support and teach others by transferring acquired knowledge and expertise. To initiate or support sharing systems.

SKILLS - TECHNICAL:

Functional:
- Lean Leader / LSS Black Belt / Systems Thinking 
- Proven lean management operational experience
- Has managed operational teams in a similar environment
- Project Management experience
- Advanced communications and collaborations skills
- Excellent facilitation and traning skills
- Advanced Excel, Power BI and analytic skills
- Good knowledge of financial analysis and business case creation

Tools
- IT Savy, knows how to apply technology to drive business results
- Knowledge of key Lean, tools, VSM, 5 Ys, Skills matrix, Kaizen etc.
- BPM, Workflow, RPA, etc.

Language:

- English - fluent in writing & speaking

- French or any other European language is a plus

EXPERIENCE:

More than 5 years of business experience in operations and lean management in financial services or industrial organizations. Excellent verbal and written communication skills and able to communicate to all levels of the organization.

Additional Information