SharePoint & Collaboration Platform Administrator

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied Systems India Pvt Ltd., an Applied Systems company, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.
Position Overview
Applied Systems, Inc., a worldwide leader in insurance technology, is seeking a SharePoint & Collaboration Platform Administrative Coordinator to join our IT team. In this role, you will provide critical day-to-day operational and administrative support for our client-facing SharePoint environment, which currently serves over 150 active project sites per month across multiple lines of business.
What You'll Do
Day-to-Day SharePoint Administration

• Coordinate SharePoint site creation (approximately 150 sites per month), and post site URLs to PSA, Confluence, and Jira systems.
• Manage existing portfolio of SharePoint sites to ensure success.
• Process and fulfill incoming SharePoint requests submitted via the JSM (Jira Service Management) ticketing platform.
• Manage user access and permissions, reducing risk associated with manual permission handling.
• Monitor, renew, and troubleshoot SharePoint token identification and refresh processes.
• Support ongoing maintenance of workflows that automate site creation from new implementation project triggers.
• Track and support DCCR (Data Conversion Change Request) processes and their synchronization with Jira through the RPA team.

Governance & Standardization

• Assist in enforcing SharePoint governance policies, working with template owners across workstreams and delivery methodologies.
• Maintain and update template documentation, identifying and flagging inconsistencies or ungoverned changes across US, CN, CN-French, and UK template variants.
• Monitor storage utilization across client sites and escalate concerns that arise.
• Maintain accurate records and documentation of administrative activity, site structures, and process changes.

Stakeholder Support & Communication

• Act as a first point of contact for Project Manager inquiries related to SharePoint access, site setup, and functionality.
• Communicate status updates on active tickets, site requests, and migration milestones to relevant stakeholders

We're Excited to Learn More About You

• 2+ years of experience in an administrative, operations, or technical coordinator role, preferably within a technology or professional services organization.
• Working knowledge of Microsoft SharePoint (Online/Cloud), including site structure, permissions management, document libraries, and lists.
• Familiarity with Microsoft 365 tools including Outlook, Excel, and Power Automate.
• Experience with ticketing or service desk platforms (e.g., Jira Service Management, Jira, Confluence).
• Strong organizational skills and attention to detail; ability to manage high volumes of routine requests with accuracy and consistency.
• Excellent written and verbal communication skills; comfortable interacting with Project Managers, IT, and leadership.
• Self-motivated and capable of working independently with minimal supervision.

You may have other skills, including

• Familiarity with Salesforce, Certinia (FinancialForce), or community/portal platforms.
• Prior experience in a SaaS, insurance technology, or implementation services environment.

When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
Learn more about the people behind our products at -

• LinkedIn Page Applied Systems India
• https://www1.appliedsystems.com/en-us/about-us/jobs/

Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a [email protected] email or through our official career's portal.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.