Dentsu Creative

SFDC Consultant

Posted Yesterday

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IT Park, Talawade, Pune, Maharashtra, IND

In-Office

Mid level

AdTech • Marketing Tech • Software

The Role

Hands-on Salesforce developer/consultant responsible for designing, configuring, customizing, and integrating Sales Cloud and Service Cloud solutions. Tasks include Apex and LWC development, building automations with Flow, integrating with ERPs and middleware, implementing security, CI/CD, unit testing, and supporting service transformation and AI capabilities.

Summary Generated by Built In

Job Description:

Must-Have Skills

Salesforce Platform Expertise

Strong hands-on experience with Salesforce Sales Cloud and Service Cloud.
Experience designing and configuring: Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAs
Understanding of Salesforce security architecture including Profiles, Permission Sets, Sharing Rules, and Role Hierarchies.

Development Skills

Strong Apex development experience.
Expertise in: Lightning Web Components (LWC), Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs, SOQL/SOSL
Experience with Salesforce APIs: REST API, SOAP API, Bulk API, Platform Events

Automation & Integration

Strong experience with Salesforce Flow.
Experience integrating Salesforce with:ERP systems, Marketing Automation platforms, Contact Center solutions, Third-party applications
Familiarity with middleware platforms such as MuleSoft, Boomi, or Informatica.

Development Best Practices

Experience with Git-based source control.
CI/CD and DevOps understanding.
Experience working in Agile delivery environments.
Unit testing and deployment management expertise.

Good-to-Have Skills (Advanced Use Cases)

Advanced Salesforce Capabilities like integration with Salesforce Data Cloud, Salesforce Marketing Cloud integration.
Salesforce Einstein AI capabilities.
Agentforce implementation exposure.
AI-powered case routing and service automation.
Predictive lead scoring and opportunity insights.

Service Transformation

Omnichannel service orchestration.
Intelligent case routing and workforce optimization.
Knowledge management and self-service portal implementations.
Conversational AI and chatbot integrations.

Preferred Certifications

Salesforce Platform Developer I & II
Salesforce Sales Cloud Consultant
Salesforce Service Cloud Consultant
Salesforce App Builder

Ideal Candidate

A hands-on Salesforce Developer who can independently build, customize, and integrate Sales Cloud and Service Cloud solutions while supporting business teams in optimizing sales effectiveness, customer service operations, and CRM-driven customer experiences. The candidate should be comfortable working across configuration, customization, integration, and platform development.

Location:

India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

Skills Required

Strong hands-on experience with Salesforce Sales Cloud and Service Cloud
Experience designing and configuring Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAs
Understanding of Salesforce security architecture including Profiles, Permission Sets, Sharing Rules, and Role Hierarchies
Strong Apex development experience
Expertise in Lightning Web Components (LWC), Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs, SOQL/SOSL
Experience with Salesforce APIs: REST API, SOAP API, Bulk API, Platform Events
Strong experience with Salesforce Flow
Experience integrating Salesforce with ERP systems, Marketing Automation platforms, Contact Center solutions, and third-party applications
Familiarity with middleware platforms such as MuleSoft, Boomi, or Informatica
Experience with Git-based source control
CI/CD and DevOps understanding
Experience working in Agile delivery environments
Unit testing and deployment management expertise
Advanced Salesforce capabilities (Data Cloud, Marketing Cloud), Einstein AI, Agentforce, AI-powered case routing, predictive scoring
Experience with omnichannel service orchestration, knowledge management, self-service portals, conversational AI/chatbot integrations
Preferred certifications: Salesforce Platform Developer I & II, Sales Cloud Consultant, Service Cloud Consultant, App Builder

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The Company

HQ: London

6,507 Employees

What We Do

Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, business and society. Established in 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in over 145 countries and regions, to offer Integrated Growth Solutions.