Job Description:
Must-Have Skills
Salesforce Platform Expertise
- Strong hands-on experience with Salesforce Sales Cloud and Service Cloud.
- Experience designing and configuring: Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAs
- Understanding of Salesforce security architecture including Profiles, Permission Sets, Sharing Rules, and Role Hierarchies.
Development Skills
- Strong Apex development experience.
- Expertise in: Lightning Web Components (LWC), Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs, SOQL/SOSL
- Experience with Salesforce APIs: REST API, SOAP API, Bulk API, Platform Events
Automation & Integration
- Strong experience with Salesforce Flow.
- Experience integrating Salesforce with:ERP systems, Marketing Automation platforms, Contact Center solutions, Third-party applications
- Familiarity with middleware platforms such as MuleSoft, Boomi, or Informatica.
Development Best Practices
- Experience with Git-based source control.
- CI/CD and DevOps understanding.
- Experience working in Agile delivery environments.
- Unit testing and deployment management expertise.
Good-to-Have Skills (Advanced Use Cases)
- Advanced Salesforce Capabilities like integration with Salesforce Data Cloud, Salesforce Marketing Cloud integration.
- Salesforce Einstein AI capabilities.
- Agentforce implementation exposure.
- AI-powered case routing and service automation.
- Predictive lead scoring and opportunity insights.
Service Transformation
- Omnichannel service orchestration.
- Intelligent case routing and workforce optimization.
- Knowledge management and self-service portal implementations.
- Conversational AI and chatbot integrations.
Preferred Certifications
- Salesforce Platform Developer I & II
- Salesforce Sales Cloud Consultant
- Salesforce Service Cloud Consultant
- Salesforce App Builder
Ideal Candidate
A hands-on Salesforce Developer who can independently build, customize, and integrate Sales Cloud and Service Cloud solutions while supporting business teams in optimizing sales effectiveness, customer service operations, and CRM-driven customer experiences. The candidate should be comfortable working across configuration, customization, integration, and platform development.
Location:
India - Maharashtra- Pune - Baner - Amar Madhuban Tech ParkBrand:
MerkleTime Type:
Full timeContract Type:
PermanentSkills Required
- Experience with Salesforce Sales Cloud and Service Cloud
- Designing and configuring Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAs
- Understanding of Salesforce security architecture (Profiles, Permission Sets, Sharing Rules, Role Hierarchies)
- Strong Apex development experience
- Experience with Lightning Web Components (LWC)
- Experience with Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs
- Proficiency in SOQL and SOSL
- Experience with Salesforce APIs (REST, SOAP, Bulk, Platform Events)
- Strong experience with Salesforce Flow (automation)
- Experience integrating Salesforce with ERP, Marketing Automation, Contact Center solutions, and third-party applications
- Familiarity with middleware platforms such as MuleSoft, Boomi, or Informatica
- Experience with Git-based source control
- CI/CD and DevOps understanding
- Experience working in Agile delivery environments
- Unit testing and deployment management expertise
- Experience with Salesforce Data Cloud or Marketing Cloud integrations
- Familiarity with Salesforce Einstein AI capabilities and AI-powered case routing
- Exposure to Agentforce implementation, predictive lead scoring, or opportunity insights
- Salesforce Platform Developer I & II certifications
- Salesforce Sales Cloud Consultant and Service Cloud Consultant certifications
- Salesforce App Builder certification
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
dentsu Insights
What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
