Jobs at Dentsu Creative

Leads planning and delivery of integrated marketing initiatives across multiple channels and workstreams. Manages project plans, budgets, scopes, staffing, forecasting, risks, and profitability while coordinating Account Management, Strategy, Creative, Production, and Finance teams. Facilitates stakeholder communications, status meetings, delivery reviews, process improvements, and new business support. Builds strong client relationships and ensures projects meet timelines, budgets, quality standards, and client expectations.

Senior director role focused on data and identity solutions at Merkle, a dentsu brand. The provided posting contains limited information about day-to-day responsibilities, required qualifications, technologies, travel, or clearance. The position is full-time, permanent, and remote in Maryland, with hub-office collaboration expectations for employees within commuting distance.

Supports branded content strategy and execution for P&G, including market and competitor analysis, insight development, RFP coordination, content recommendations, client materials, activation project management, stakeholder communication, status tracking, NDA compliance, media partner collaboration, and newsletter curation. The role requires strong organization, creativity, communication, negotiation, and the ability to manage multiple projects and deadlines in a hybrid New York City setting.

Design end-to-end experiences for AI-powered products, including conversational interfaces, agent workflows, analytics tools, interaction patterns, and reusable design-system components. Lead user research, prototyping, accessibility efforts, documentation, and validation while collaborating with AI engineers, data scientists, clients, and distributed teams. Translate complex AI behavior and data science outputs into intuitive, trustworthy experiences for nontechnical users.

Leads strategic direction for priority B2B client relationships, translating business objectives into integrated growth, marketing, media, and customer experience strategies. Advises senior stakeholders, leads major pitches, develops thought leadership, coordinates multidisciplinary teams, and contributes to agency growth and capability development. The role is based in London with hybrid working.

Lead architecture and delivery of Salesforce Data Cloud CDP solutions: design data models and ingestion pipelines, integrate Data Cloud with MarTech (MCP) for activation and personalization, ensure data quality/privacy compliance, troubleshoot integrations, mentor engineers, and support audience segmentation and journey orchestration.

Owns the architecture, evolution, security, resilience, and governance of multi-client cloud platforms. Designs cloud foundations, infrastructure-as-code practices, guardrails, disaster recovery, and operational standards. Provides technical leadership during critical incidents, advises Cloud Operations, supports architecture reviews and client escalations, and contributes to change governance, SLA design, audit readiness, and pre-sales. Requires extensive cloud architecture, security, compliance, automation, networking, Kubernetes, incident management, and stakeholder engagement experience.

Leads end-to-end customer experience research and Voice of Customer programs, including NPS, CSAT, and CES measurement. Designs quantitative and qualitative studies, analyzes survey and operational data, maps customer journeys, identifies root causes, and develops actionable recommendations. The role also manages stakeholders, clients, vendors, timelines, budgets, and insight-to-action workshops across multiple products and industries.

Builds and tests customer journeys and campaigns in Adobe Journey Optimizer using approved templates, content fragments, personalization, and profile data. Authors email, SMS, and push content; performs proofs, dry runs, link and rendering checks; logs defects; maintains documentation and build tracking. Participates in client sessions and develops expertise in AJO and Adobe Experience Platform.

Supports staffing and resource management by planning assignments, monitoring capacity and utilization, maintaining staffing records, and improving operational workflows. Partners with leadership, recruitment, managers, and stakeholders to align talent with business demand, address staffing risks, track performance metrics, and recommend corrective actions. The role also evaluates staffing impacts on finances, client relationships, and team capabilities while contributing to skill mapping and organizational growth.

Develop and deploy production AI solutions, including AI agents, RAG systems, automation workflows, intelligent alerting, and AI-enhanced analytics. Build AI-powered data pipelines and validation tools, integrate Salesforce with business platforms, evaluate models and frameworks, support internal AI strategy, and train teams on practical AI applications.

Manage market research data-processing and tabulation projects using Quantum, SPSS, weighting, coding, and data merging. Program surveys, ensure quality delivery, coordinate with clients and internal teams, prepare project documentation, resolve issues, and manage timelines across multiple projects. The role also supports platform updates, invoicing, project closure, and client performance targets. Rotational or night shifts and weekend work may be required.

Build and maintain data infrastructure and pipelines for a globally deployed Customer Data Platform. Manage both development and operations, ensure platform stability, quality, compliance, and test automation, and collaborate with internal teams and implementation partners. Drive issue resolution, negotiate requirements and scope, and introduce technology-enabled process improvements. The role requires SQL, Python, data platform, DevOps, incident management, and Agile delivery experience.

Designs and oversees scalable GCP cloud architectures and data platforms. Builds Python-based ETL/ELT pipelines using BigQuery, Cloud Functions, Cloud Run, Composer, Dataform, Pub/Sub, and Eventarc. Integrates external APIs, automates CI/CD, optimizes data processing costs, and ensures security, governance, and compliance. The role also collaborates with stakeholders, guides other architects, manages solution governance, and translates business requirements into maintainable data engineering solutions.

Supports client account management and day-to-day operations by coordinating projects, timelines, budgets, communication, and administrative activities. Collaborates with Dentsu teams and local markets, assists with client liaison, researches market trends, and monitors sales data to evaluate plan effectiveness and identify issues.

Plan, recommend, execute, and optimize paid digital social media campaigns. Analyze client data and campaign performance, present media plans and reports, propose innovative digital opportunities, and manage resources responsible for campaign execution, reporting, optimization, and month-end closing. Requires strong Meta and TikTok advertising expertise, bilingual French and English communication, organization, prioritization, and the ability to explain complex results.

Supports media planners with communications strategies, tactical recommendations, campaign planning, reporting, and optimization. Coordinates information across media operations, buying, creative, traffic, and campaign delivery teams. Uses media planning and research tools to help execute campaigns, improve performance, and meet client goals. Requires strong organization, communication, stakeholder coordination, and advanced Microsoft Office skills, particularly Excel.

Creates digital marketing designs across graphic, video, animation, HTML, email, website, and campaign channels. Maintains brand identity and consistency, develops templates and visual content, supports video production, produces whitepapers and reports, and uses data insights to optimize creative performance and engagement.

Lead and execute presentation and pitch design across Keynote, InDesign, and digital/physical deliverables. Concept from scratch, manage and coach designers, produce templates, decks, microsites, and present design POVs to stakeholders under tight timelines.

Lead architecture, design, modernization, and governance for large-scale global Salesforce Commerce Cloud platforms. Define scalable storefront, API, integration, multi-site, and multi-locale solutions; oversee CI/CD, deployment automation, code quality, security, performance, and release management. Lead architecture and code reviews, resolve complex production issues, mentor distributed technical teams, and collaborate with business, product, engineering, and enterprise architecture stakeholders.