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The software company powering the path to the world’s new medicines.
The Role
Lead pre-sale and delivery activities for Veeva Professional Services: design engagements, draft RFx responses, proposals and SOWs, collaborate with cross-functional teams, manage a high-volume pipeline, and advise customer executives to sell and deliver SaaS implementations for life sciences customers.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Services Engagement Manager is an experienced, results-driven professional to drive the strategy, positioning, and delivery model for Veeva’s Professional Services. In this role, you will act as a trusted advisor to both internal teams and external executive leadership—helping life sciences organizations understand the value of partnering with Veeva to achieve their business objectives. You will own the end-to-end engagement design, collaborate across functions, and drive a high-volume pipeline with precision, velocity, and diplomacy.
With a passion for Software Implementation and (preferred) expertise in Life Sciences/Healthcare/IT sales cycles, you’ll draft and deliver RFx Responses, Proposals, and Statements of Work, driving alignment with internal cross-functional subject matter experts and customer leadership.
This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet potential travel requirements when they arise.
What You'll Do
- Selling Value of Veeva Services: Educate customers on methodology and the value of Veeva’s Professional Services - why should they want to work with us? Set appropriate expectations of what we can/should/won’t do
- Engagement Design: Define and prescribe the best Professional Services model for a given customer, based on an in-depth understanding of their needs and business objectives, through Proposals, Statements of Work, and RFx responses
- Cross-Team Collaboration: Partner with cross-functional stakeholders across sales, strategy, services, business consulting, solutions consulting, and others to ensure optimal engagement approach and positioning
- Operational Excellence: Take strong ownership of a high-volume pipeline through consistent execution, a sense of urgency/speed, flawless data management, and appropriate stakeholder communication (from internal Associates to external C-Suite)
- Leadership Through Influence: Provide thought partnership to the broader business and drive meaningful results without a direct reporting structure; embrace creative conflict with diplomacy and humility
Requirements
- 3+ years of experience delivering software implementation and enhancement projects (Program Manager, Project Manager, Functional/Business Analyst, Practice Manager, etc.)
- 1+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects a plus
- Background in Life Sciences, Health Care, or Tech preferred; Experience working with Clinical Operations, Pharmacovigilance, or Regulatory Information Management (RIM) software applications a plus
- A problem-solving and customer services-oriented mentality to drive the positioning and sales of professional services; Consulting, Tech Sales, and Program/Project Management experience
- Remote role based in North America, with ability to work across time zones and travel when required (~10-15%)
Interviewing with Veeva
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $85,000 - $170,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Skills Required
- 3+ years delivering software implementation and enhancement projects
- Experience drafting and delivering RFx responses, proposals, and statements of work
- Problem-solving and customer service-oriented mentality; consulting, tech sales, or program/project management experience
- Remote role based in North America and ability to work across time zones and travel when required (~10-15%)
- 1+ years scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
- Background in Life Sciences, Health Care, or Tech
- Experience working with Clinical Operations, Pharmacovigilance, or Regulatory Information Management (RIM) software applications
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Equity Value & Accessibility — Equity is broadly distributed across the company, positioning most employees as shareholders. Stock-based incentives can materially enhance total compensation, particularly at higher seniority.
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Flexible Benefits — Work Anywhere enables remote-first flexibility with options to use offices and to gather through offsites or coworking weeks. This structure supports collaboration while minimizing rigid on-site requirements.
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Healthcare Strength — Core coverage includes medical, dental, vision, HSA/FSA, life and disability, and EAP. Supplemental perks such as commuter assistance and wellness or gym reimbursements are available in some locations.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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