About Us
UniSuper is a workplace where highly skilled professionals are empowered to Think Great and deliver exceptional retirement outcomes for our members. With a culture grounded in accountability, collaboration and care, your work contributes directly to members’ long-term financial security
This is an opportunity to shape the future of UniSuper’s ServiceNow platform, driving innovation, automation and continuous improvement across a critical enterprise capability.
The role
As the ServiceNow Lead, you will be accountable for the health, configuration and continuous improvement of UniSuper’s ServiceNow platform. You will lead platform governance, roadmap delivery and lifecycle management to maximise the value of our technology investment and support exceptional technology outcomes.
- Own the ServiceNow platform portfolio, including ITSM, ITOM and related modules
- Manage roadmap delivery, upgrades, releases and platform lifecycle activities
- Lead governance, delivery planning, capacity management and release execution
- Drive automation, innovation and continual improvement across the platform
- Manage vendor, licensing and implementation partner relationships
- Monitor platform health, risk, technical debt and operational performance
About you
You bring deep ServiceNow expertise and a strong understanding of contemporary technology delivery practices. You thrive in complex environments, balancing strategic priorities with operational excellence while building effective relationships across technical, business and vendor stakeholders.
- Experience mentoring high-performing teams and delivering ServiceNow configuration and service quality outcomes
- Strong knowledge of ServiceNow platform capabilities, including ITSM, ITOM and related modules
- Expertise in Agile, CI/CD, ITIL, SDLC and DevOps practices within a ServiceNow environment
- Strong planning, prioritisation and organisational skills across multiple work streams
- Ability to partner with stakeholders to translate business and process requirements into platform solutions
- Tertiary qualifications in Computer Science, Business or a related discipline, or equivalent experience
What We Offer
UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:
- 17% superannuation contribution
- Performance incentive opportunities
- Flexible hybrid working arrangements
- Learning and career development
It should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don’t meet all the requirements.
Skills Required
- Deep ServiceNow platform experience including ITSM and ITOM modules
- Proven experience mentoring teams and delivering ServiceNow configuration and service quality outcomes
- Expertise in Agile, CI/CD, ITIL, SDLC and DevOps practices within a ServiceNow environment
- Experience managing roadmap delivery, upgrades, releases and platform lifecycle activities
- Ability to translate business and process requirements into platform solutions and partner with stakeholders
- Strong planning, prioritisation and organisational skills across multiple work streams
- Tertiary qualification in Computer Science, Business or related discipline, or equivalent experience
- Ability to commit to being in the office approximately 60% of the time (hybrid requirement)
What We Do
UniSuper is the super fund for Australia’s thinkers, creators and investigators shaping a better tomorrow. We’ve grown to be one of Australia’s largest super funds with more than 634,000 members and $130 billion in funds under management.
