We are seeking an experienced ServiceNow professional with expertise in IT Service Management (ITSM), Security Operations (SecOps), Human Resources Service Delivery (HRSD), and Hardware Asset Management Professional (HAM Pro). The ideal candidate will have hands-on experience in designing, developing, configuring, and implementing ServiceNow solutions, including end-to-end project delivery and successful go-live support for HAM Pro implementations.
Key ResponsibilitiesServiceNow Platform Development
- Design, configure, and customize ServiceNow applications and modules.
- Develop workflows, Flow Designer solutions, business rules, client scripts, UI policies, and integrations.
- Implement scalable and maintainable ServiceNow solutions aligned with business requirements.
- Configure and enhance Incident, Problem, Change, Request, Service Catalog, Knowledge Management, and CMDB processes.
- Implement ITIL best practices across ServiceNow ITSM modules.
- Support platform upgrades, enhancements, and operational activities.
Security Operations (SecOps)
- Implement and maintain ServiceNow SecOps modules including:
- Vulnerability Response
- Security Incident Response (SIR)
- Threat Intelligence (if applicable)
- Integrate security tools and vulnerability scanners with ServiceNow.
- Automate remediation workflows and security processes.
HR Service Delivery (HRSD)
- Configure HR Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events.
- Design employee-centric workflows and self-service experiences.
- Collaborate with HR stakeholders to optimize service delivery processes.
Hardware Asset Management Professional (HAM Pro)
- Lead and support HAM Pro implementations and go-live activities.
- Configure hardware asset lifecycle management processes including:
- Procurement
- Inventory Management
- Asset Tracking
- Stockroom Management
- Asset Retirement and Disposal
- Implement normalization and reconciliation processes.
- Ensure alignment between HAM Pro, CMDB, and Discovery data.
Integration & Automation
- Develop integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third-party tools.
- Automate business processes using Flow Designer and orchestration capabilities.
Project Delivery
- Participate in requirements gathering, solution design, development, testing, deployment, and post-production support.
- Lead UAT, go-live planning, cutover activities, and hypercare support.
- Prepare technical documentation and knowledge transfer materials.
Required Skills
- 5+ years of ServiceNow implementation and development experience.
- Strong hands-on experience with ServiceNow platform development.
- Expertise in:
- ITSM
- SecOps (SIR, Vulnerability Response)
- HRSD
- HAM Pro
- Experience with CMDB, Discovery, Service Mapping, and Asset Management.
- Strong knowledge of JavaScript, Glide APIs, Flow Designer, and IntegrationHub.
- Experience with REST/SOAP integrations.
- Understanding of ITIL processes and best practices.
Preferred Qualifications
- Experience leading HAM Pro implementation and go-live activities.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Implementation Specialist certifications in ITSM, HRSD, SecOps, or HAM.
Skills Required
- 5+ years of ServiceNow implementation and development experience
- Hands-on ServiceNow platform development experience (design, configure, customize)
- Expertise in ITSM modules (Incident, Problem, Change, Service Catalog, Knowledge, CMDB)
- Expertise in SecOps (Security Incident Response, Vulnerability Response, Threat Intelligence)
- Expertise in HRSD (HR Case Management, Employee Service Center, Lifecycle Events)
- Expertise in HAM Pro and hardware asset lifecycle management (procurement, inventory, tracking, stockroom, retirement)
- Experience with CMDB, Discovery, and Service Mapping
- Strong knowledge of JavaScript and Glide APIs
- Experience with Flow Designer, IntegrationHub, MID Server, and orchestration
- Experience building REST and SOAP integrations
- Understanding of ITIL processes and best practices
- Experience leading HAM Pro implementations and go-live activities
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist certifications (ITSM, HRSD, SecOps, or HAM)
Jade Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jade Global and has not been reviewed or approved by Jade Global.
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Healthcare Strength — Core medical, dental, and vision coverage appears established with mainstream U.S. carriers, forming a solid baseline of healthcare support. EAPs and tax‑advantaged accounts (FSAs/HSAs) are also cited, indicating options beyond basic insurance.
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Retirement Support — A 401(k) program with employer match is consistently referenced as part of the package. Availability of traditional and Roth options is noted, supporting long‑term savings flexibility.
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Parental & Family Support — Parental leave is referenced, and family‑oriented offerings such as backup childcare are highlighted in company materials. These elements can enhance the overall family support experience even when cash pay is not top‑tier.
Jade Global Insights
What We Do
A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements
Why Work With Us
We are Great Place to Work Certified company and Jade focus on people first approach.
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