This is a remote position.
Job Summary:
Seeking an experienced, hands-on ServiceNow Technical Lead to lead requirements gathering, analysis, solution design, and development, with a specialized focus on CMDB, Discovery, CSDM (Common Service Data Model), and Service Catalog/Request Management. The role involves managing a small implementation team, engaging with customers on a daily basis, handling ambiguous requirements, and driving delivery independently with minimal or no supervision.
Key Responsibilities:
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Lead requirements gathering, analysis, solution design, and development of ServiceNow solutions.
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Design, configure, and implement solutions focused on CMDB, Discovery, CSDM, and Service Catalog/Request Management.
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Engage with customers daily to understand business needs, clarify requirements, and provide technical guidance.
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Translate business requirements into technical specifications and scalable ServiceNow solutions.
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Manage and guide a small implementation team to ensure timely and quality delivery.
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Handle ambiguous requirements, identify gaps, and drive solutions with minimal supervision.
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Oversee development activities, troubleshoot technical issues, and ensure adherence to ServiceNow best practices.
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Coordinate with stakeholders and team members to manage delivery timelines, priorities, and dependencies.
Requirement:
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Strong hands-on experience in ServiceNow technical development and implementation.
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Expertise in CMDB, Discovery, CSDM, and Service Catalog/Request Management.
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Experience in requirements gathering, analysis, solution design, and development.
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Proven ability to lead a small implementation team and manage delivery independently.
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Strong customer-facing skills with the ability to engage stakeholders on a daily basis.
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Ability to work with ambiguous requirements, exercise sound judgment, and drive solutions with minimal or no supervision.
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Excellent problem-solving, communication, technical leadership, and stakeholder-management skills.
Skills Required
- Strong hands-on experience in ServiceNow technical development and implementation.
- Expertise in CMDB, Discovery, CSDM, and Service Catalog or Request Management.
- Experience in requirements gathering, analysis, solution design, and development.
- Proven ability to lead a small implementation team and manage delivery independently.
- Strong customer-facing skills and ability to engage stakeholders daily.
- Ability to work with ambiguous requirements, exercise sound judgment, and drive solutions independently.
- Excellent problem-solving, communication, technical leadership, and stakeholder-management skills.
What We Do
NoblQ is an IT services company focused on SAP-centered enterprise integration and digital technology services. Its SAP CPI practice designs, develops, and supports integrations across SAP and non-SAP systems using SAP Cloud Platform Integration/SAP Integration Suite, APIs, REST, SOAP, OData, IDoc, and SFTP. The company also supports interface testing, deployment, troubleshooting, security, reusability, and performance optimization for organizational technology environments.
