About this opportunity:
At Ericsson, the Service Desk serves as the central hub of Automation Operations and acts as the single point of contact (SPOC) between Service Delivery teams and all other business functions. As an Automation Engineer, you will be responsible for automating tasks identified and outlined within the customer's managed services delivery scope, following approved requirements and high-level design (HLD) documentation. This pivotal role ensures that delivered automations function properly, meet overall operational requirements, and align with customer expectations.
This oppurtunity is open exclusively to Saudi nationals in line with our Saudization initiatives.
What you will do:
- Act as the primary point of contact for all Automation Operations activities and serve as the central coordination point between Service Delivery teams and business stakeholders.
- Manage operational communications and notifications related to incidents, service requests, and changes.
- Coordinate and manage incidents throughout their full lifecycle, including providing dedicated support during major and critical service-impacting events.
- Track, monitor, and report on incidents to ensure timely resolution, appropriate escalation, and clear stakeholder communication at every stage.
- Support request fulfillment activities in accordance with established processes, including logging, categorizing, monitoring, tracking, and ensuring timely closure and documentation of all service requests.
- Support change management processes and governance, monitor change activities, ensure compliance with approved procedures, and manage access requests and change-related communications.
- Act as the primary interface for Managed Services customers and their care organizations, and coordinate communications with partners, alliances, and third-party providers.
- Support regulatory requests and compliance-related activities, and serve as the single point of contact for escalated VIP customer complaints when required.
You will bring:
- BSc in Telecommunications, Computer Science, or equivalent.
- 3-5 years of experience in telecom operations, Managed Services, Service Desk, NOC/SNOC, or operational support environments.
- Previous supervisory or team coordination experience is considered an advantage.
- Strong understanding of telecom operations, Managed Services, and Service Desk processes.
- Solid knowledge of Incident Management, Problem Management, Request Fulfillment, and operational escalation processes.
- Experience with ticketing systems, operational support systems, and work order management tools.
- Understanding of telecom network environments, field operations, and service delivery processes.
- Good understanding of SLA management, KPI reporting, customer experience monitoring, and operational governance.
- Ability to coordinate effectively across multiple operational teams in fast-paced environments.
- Strong leadership, coordination, and stakeholder management skills.
- Excellent communication and customer-facing capabilities.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to work effectively under pressure and manage critical operational situations.
- Proactive, organized, and results-oriented mindset.
- Strong collaboration and teamwork capabilities, with a willingness to coach and support colleagues.
- Flexible and adaptable to changing operational demands.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) ||
Req ID: 785978
Skills Required
- Saudi national (Saudization requirement)
- BSc in Telecommunications, Computer Science, or equivalent
- 3-5 years in telecom operations, Managed Services, Service Desk, NOC/SNOC, or operational support
- Strong understanding of telecom operations, Managed Services, and Service Desk processes
- Solid knowledge of Incident Management, Problem Management, Request Fulfillment, and escalation processes
- Experience with ticketing systems, operational support systems, and work order management tools
- Understanding of telecom network environments, field operations, and service delivery processes
- Good understanding of SLA management, KPI reporting, and operational governance
- Strong leadership, coordination, stakeholder management, and customer-facing communication skills
- Strong analytical, troubleshooting, and problem-solving skills; ability to work under pressure
- Flexible, organized, proactive, collaborative, and willing to coach colleagues
- Previous supervisory or team coordination experience
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
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Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
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Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
