About this opportunity:
At Ericsson, the Automated Operations Engineer is a core part of our Managed Services delivery, operating in line with the Ericsson Operations Engine. This role is responsible for coordinating, supporting, and executing first-level proactive and reactive operational activities to ensure customer services remain continuously available and perform within agreed Service Level Agreements (SLAs). The role provides 24/7 surveillance and monitoring across all in-scope services and infrastructure components, with a strong focus on service availability, network performance, operational stability, and automated operations. Human intervention is primarily required for exception management, escalations, and critical operational events.
This oppurtunity is open exclusively to Saudi nationals in line with our Saudization initiatives.
What you will do:
- Perform 24/7 monitoring of services, networks, alarms, events, and performance indicators to ensure operations remain within agreed SLAs.
- Conduct first-level investigation and analysis to identify root causes of operational issues and proactively anticipate potential service-impacting disruptions.
- Supervise automated recovery processes and validate service restoration activities.
- Manage the full incident ticket lifecycle, including identification, creation, updates, routing, tracking, escalation, and closure.
- Perform first-level fault management, troubleshooting, and corrective maintenance support, escalating critical or unresolved issues to higher support levels.
- Coordinate with Field Operations teams for onsite maintenance and fault resolution in line with SLA and KPI commitments.
- Support preventive maintenance, planned work execution, and change monitoring activities within approved operational scope.
- Support customer experience monitoring, assess complaint trends, and contribute to operational improvement initiatives.
- Prepare operational reports, incident reports, and performance summaries.
- Perform remote access control, logical access management, and support access provisioning during critical incidents and changes.
- Coordinate with cross-functional teams to ensure service continuity and operational compliance.
You will bring:
- BSc in Telecommunications, Computer Science, or equivalent.
- 2+ years of experience in the telecom industry.
- Telecom or IP-related certifications are considered an advantage.
- Good knowledge of GSM, WCDMA, LTE, and telecom service network architectures.
- Understanding of service performance indicators, KPI frameworks, degradation analysis, and troubleshooting methodologies.
- Knowledge of telecom switching principles, transport networks, traffic concepts, and value-added services.
- Basic understanding of Machine Learning, Artificial Intelligence, automation, and Cloud technologies.
- Strong analytical and problem-solving capabilities.
- Excellent teamwork, communication, and cross-functional collaboration skills.
- Ability to work effectively under pressure in a shift-based operational environment.
- Proactive, detail-oriented, and results-driven mindset.
- Commitment to ethics, compliance, and organizational values.
- Fluency in English.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) ||
Req ID: 784994
Skills Required
- Degree in Engineering, Telecommunications, Computer Science, Electronics, or equivalent
- Minimum 2 years of experience within the telecom industry
- Telecom/IP-related certifications
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
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Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
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Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
