Service Coordinator

Posted Yesterday
Be an Early Applicant
Rochester, NY, USA
In-Office
20-37 Hourly
Junior
Information Technology • Internet of Things • Mobile • On-Demand • Software
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
The Role
Coordinate and track residential and commercial fiber and coax site surveys and construction projects; support permitting, schedule and monitor construction referrals, maintain construction management tools, route requests and updates, and ensure compliance with regulations and company policies.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Have you ever wondered how seamless project coordination drives the success of major fiber and coax construction initiatives? As a Service Coordinator at Spectrum, you will play a pivotal role in keeping residential and commercial site surveys and construction projects on track and on schedule. Your attention to detail and proactive communication will ensure projects move forward smoothly, directly impacting Spectrum's ability to deliver reliable services.
How You'll Make an Impact
  • Coordinate and track site surveys and construction project status for residential and commercial fiber and coax installations
  • Support the permitting process by serving as a subject matter expert and maintaining accurate reporting for permits
  • Schedule and monitor construction referrals to ensure timely completion
  • Respond to, route, and track requests and updates related to construction projects
  • Maintain construction management tools with current project statuses and notes
  • Monitor and report on required pole transfer activities
  • Adhere to applicable local, state and federal regulations and Spectrum policies

Working Conditions
  • Office environment
  • 24x7, fast paced environment

What You'll Bring to Spectrum
Required Qualifications
Education
  • High School Diploma or equivalent work experience
  • Continuing education coursework in project administration or equivalent experience

Experience
  • 2+ years demonstrated communication skills
  • 2+ years project coordination experience
  • Experience with computer programs such as Microsoft Office and other industry-related software

Skills
  • Ability to read, write, speak and understand English
  • Ability to analyze and interpret data
  • Ability to work independently
  • Ability to handle multiple projects and tasks within established timelines
  • Ability to interpret instructions in written, oral, diagram or schedule form
  • Ability to make decisions and solve problems under pressure
  • Ability to prioritize and organize effectively
  • Ability to reach with hands and arms, bend, talk, hear and use a computer
  • Proficient with office equipment including computer, telephone, copier, fax, calculator and stapler
  • Knowledge of Spectrum products and services

Preferred Qualifications
Education
  • Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

#LI-OM1
TSV117 2026-79585 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between
$20.00 and $36.75. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

  • High School Diploma or equivalent work experience
  • Continuing education coursework in project administration or equivalent experience
  • 2+ years demonstrated communication skills
  • 2+ years project coordination experience
  • Experience with Microsoft Office and other industry-related software
  • Ability to read, write, speak and understand English
  • Ability to analyze and interpret data
  • Ability to work independently
  • Ability to handle multiple projects and tasks within established timelines
  • Ability to interpret instructions in written, oral, diagram or schedule form
  • Ability to make decisions and solve problems under pressure
  • Ability to prioritize and organize effectively
  • Physical abilities: reach with hands and arms, bend, talk, hear and use a computer
  • Proficient with office equipment including computer, telephone, copier, fax, calculator and stapler
  • Knowledge of Spectrum products and services
  • Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

What the Team is Saying

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Spectrum Compensation & Benefits Highlights

  • Retirement Support A 401(k) with a dollar‑for‑dollar match up to 6% plus an additional 3% company retirement contribution for many roles is repeatedly highlighted, signaling strong long‑term savings support. Materials also note broad eligibility across job postings, reinforcing retirement as a core pillar.
  • Affordable Benefits Health coverage costs are framed as stable because the company says it has absorbed the full premium increases for medical, dental, and vision for the past 12 years, helping keep paycheck deductions steadier than typical trends. This emphasis on cost control is prominently featured on the careers site.
  • Wellbeing & Lifestyle Benefits Tuition‑free degree options via Guild and free or discounted Spectrum services (internet/TV/mobile where available) are positioned as signature offerings that add everyday value beyond base pay. Education and connectivity perks are consistently promoted across role postings.

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The Company
HQ: Stamford, CT
100,000 Employees
Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.   The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.  We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.

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