You are an expert in your field who identifies opportunities and strives for business success. You have deep industry knowledge of iconic 20th and 21st century fine luxury watch brands, and experience with secondary market pricing principles and application. This role will report to the Associate Director, Specialist Categories. Key partners include: Fine Jewelry & Watch Production, Gemology Experts, Jewelry Experts Client Services, and our Luxury Consignment Offices.What You Get To Do Every Day
Develop standards and methodologies, implement and apply through creation of reference materials and hands on training for authentication and LCO teams.
Provide leadership and training to watchmakers, specialists and Valuation Managers tasked with acceptance, pricing and repair
Coordinate with Inbound Operations Directors and FJW Managers to ensure merchandising standards are adhered to consistently, accurately, and efficiently throughout the inbound pipeline
Support Brick-and-Mortar expert teams by providing guidance and education
Demonstrate the highest level of expertise across authentication & pricing methodology, specific brand mastery (past & current)
Identify high risk accounts and work with Consignor Relations to sequester and freeze inventory as needed.
Identify trends in counterfeits - designers and styles - create authentication processes and methodology to counter
Maintain cross category partnership with Merchandising team in relation to Watch Authentication and Acceptance Standards
Implement QC processes for high risk items. Report on metrics, identify and escalate areas of opportunities to Directors. Partner with L&D team to create trainings to support findings
Improve how we implement learnings and strive toward consistent consignor & customer experience
Advanced technical expertise, including brand, model, movement and material identification, secondary market pricing principles and estimation know-how and proficiency
Promote quality expectations in partnership with Production management; ensure standards and adherence to SOPs through hands-on-training, routine assessments and audits
Provide solutions in response to obstacles and identify opportunities for efficiencies
Create, implement and manage all standards for High Governance Items in partnership with AP team
Develop training and onboarding program, structured for operation and authenticity excellence
Represent the company and department at industry events and workshops, as needed
Minimum Requirements:
15+ years watch industry experience required;
Bachelor’s degree from an accredited college or university preferred.
Advanced knowledge of watch history, design, manufacturing and secondary market; concentration in 20th-21st century iconic watchmaking brands preferred
Advanced technical expertise, including gemological and metals identification, secondary market pricing principles and estimation know-how and proficiency
Expert knowledge of market and competitive landscape
Problem solving skills with a strong commitment to action
The capability to handle ambiguity and be flexible to changing needs and priorities
Thorough understanding of international hallmarking systems
The ability to prioritize multiple time-sensitive tasks and/or escalate issues
Work effectively and collaboratively in teams to meet shared goals and deadlines, and foster cross-functional partnerships
Demonstrated ability to self start, maximize productivity, and take initiative
Attention to detail, strong organizational and communication skills, geared towards large groups
Solid analytical skills
Prioritizes based on business need and displays orientation to profitability
$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
State of the art, climate-controlled warehouse facility
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
What We Do
The RealReal is the world’s largest online marketplace for authenticated luxury retail. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Why Work With Us
We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment, and want to be part of a team that is reinventing the digital marketplace as you know it!
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