Senior Training Lead

About InDebted

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.

Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.

Key Responsibilities:

•  Training Delivery:
• Lead and oversee all aspects of training sessions, workshops, and seminars.
• Direct onboarding, refresher training, and specialized sessions based on feedback.
• Assess and enhance learner performance through detailed feedback.
• Create presentations for weekly huddles.
• Ensure training programs thoroughly cover different channels, including voice.
• Training Development and Evaluation:
• Proactively identify knowledge gaps and develop strategic training programs.
• Collaborate with Subject Matter Experts and departments to design and implement learning solutions.
• Apply advanced instructional design theories and methods to create high-impact training materials.
• Evaluate and refine training effectiveness using various assessment methods.
• Track training rollouts, conduct in-depth quality audits, and implement improvements.
• Training Administration:
• Oversee training tickets, ensuring timely and effective responses.
• Handle complex process-related inquiries and collaborate with departments to resolve issues.
• Respond to on-demand requests for training reports and documentation.
• Conduct trainer observation sessions and provide high-level feedback.
• Perform other duties as assigned.

Must Have:

• 3-5+ years of experience in training development and leadership, particularly in customer service environments.
• Extensive experience in training across various channels, including voice.
• Deep understanding of instructional design, training management, and program evaluation.
• Proven ability to lead and mentor a team of training professionals.
• Strong organizational, strategic planning, and leadership skills.

Our benefits

Adaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility

Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life

Flexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs

Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity

Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country

Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave

Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.