Search the 12 jobs at InDebted

The Compliance Manager at InDebted oversees adherence to legal and regulatory standards in debt collection. This role includes managing compliance issues, evaluating interactions, leading a team, and ensuring all practices are in line with laws. The candidate should possess strong analytical, communication, and problem-solving skills, with significant experience in the debt collection compliance sector.

As a Senior Data Analyst, you will provide technical expertise, deliver reporting, conduct analysis, and develop tracking tools to understand performance. This role involves mentoring junior members, collaborating with stakeholders, and generating insights for data-driven decision-making.

As a Customer Account Manager, you will engage with customers facing overdue debts, using strong communication skills to negotiate repayment plans. Your role involves providing excellent customer service, addressing concerns, recommending process improvements, and complying with regulations while meeting performance targets.

The Customer Experience Specialist ensures a positive customer journey by managing the collection of outstanding accounts. Responsibilities include engaging customers, analyzing concerns, providing solutions, and mentoring junior agents. The role emphasizes compliance with regulations and meeting performance indicators.

The Customer Experience Quality Analyst ensures high-quality customer interactions by assessing agent engagement in payment collections and compliance. The role involves conducting quality assurance checks, managing key performance indicators, identifying coaching opportunities, and collaborating on process improvements to enhance agent performance and customer outcomes.

The Senior Engineer will design, develop, and maintain integrations while ensuring they are robust and scalable. Responsibilities include mentoring engineers, contributing to the codebase in Python and Golang, maintaining cloud solutions in AWS, and supporting continuous improvement processes.

The Customer Experience Quality Analyst will ensure high-quality customer interactions in the payment collection process. Responsibilities include conducting quality assurance checks in English and Spanish, identifying risk areas, reporting on performance indicators, and recommending coaching opportunities. Collaboration with customer experience and training teams is key for process improvements.

As a Customer Experience Specialist, you will provide exceptional customer service to individuals working towards financial fitness by resolving past due accounts. Responsibilities include effective communication through various digital channels, analyzing customer concerns, recommending process improvements, ensuring compliance with regulations, and actively participating in training initiatives to enhance skills.

The Senior Training Lead will lead training sessions and develop training programs, collaborating with various departments to enhance learning. Responsibilities include assessing learner performance, identifying knowledge gaps, and evaluating training effectiveness. The role also involves handling training administration and improving training solutions based on feedback.

The Infosec Specialist is responsible for protecting organizational data integrity, assisting with audits, managing vendor security practices, developing security strategies, and monitoring systems for breaches. The role requires collaboration with IT teams and staying updated on cybersecurity trends.

The Customer Experience Specialist is responsible for managing the collection of outstanding accounts receivable, ensuring a positive customer journey, mentoring team members, and adhering to compliance standards. This role requires effective communication and negotiation skills to resolve delinquencies and promote customer loyalty.

The Team Leader at InDebted oversees the daily operations of the collections team, sets clear goals, ensures team performance, handles escalated issues, and promotes a positive team environment. Responsibilities include supervising, mentoring, training, resolving disputes, and analyzing data for performance improvement.